Cena (a11n)

Ha, that’s awesome, @johnleblanc ! ??

499 response,

Speculation: firewall/.htaccess is blocking the client-side requests?

You might also check your server error logs to see if it provides any other info on what may be generating the errors. It’s possible they’re being caused by a plugin – the logs should provide a clue on which one(s).

Best,

Cena

Hi @velanche ,

When I click the “Jetpack” link on the left sidebar of my WP Dashboard for my web site, I get an error message, “cookie check failed.

f I click on the “Restore Connection” link on the upper right, the error repeats

Hm, are you still seeing that? I just checked your connection here:

https://jptools.wordpress.com/debug/?url=https://www.velanche.com/

and all looks well.

That said, if you are, it’s an error that can affect a number of plugins. That error is generally caused by caching issues. Can you clear any caches you have on your site and/or check with your hosting provider if there is any server level cache that might need to be cleared, then try again?

—

Now, to the Social questions. I checked your connections and they look fine. I randomly checked a post: ...velanche-presents-urban-landscapes-25-06 and what I see is Determined that this facebook connection (...) has been marked as skipped for this post

You can also see this in Facebook’s own debugger:

https://developers.facebook.com/tools/debug

Okay, so. It sounds like you may be skipping posts for publication. Can you confirm you’re marking your posts like so:

Screenshot Link: https://cloudup.com/cU0_5JxjJRA

Best,

Cena

Hi @johnleblanc ,

That IP seems to belong to Google Cloud:

https://dnschecker.org/ip-whois-lookup.php?query=34.127.82.255

Are you using any sort of plugin which may be ‘talking’ to Google?

I don’t think this is a bot/crawler, because the reverse DNS lookup:

host 34.127.82.255

Shows 255.82.127.34.bc.googleusercontent.com. The …bc… bit means that it’s part of the Google Compute cluster.

I read how a JetPack connection setting was modified

This is just changing how/how often Jetpack attempts to sync with your site. We can certainly do it for you, if you’ll let us know the Jetpack-connected URL of your site. ??

Best,

Cena

Hi @jankuter

Great to hear it! ??

I’ll close the thread for now, but please feel free to open a new one if you run into any other issue or have any questions.

Have a great weekend!

Best,
Cena

Hi @jankuter

Great, glad to hear it. ??

We have a way to test Super Cache as well, if you want to give it a try:

https://github.com/Automattic/wp-super-cache/wiki/How-to-test-WP-Super-Cache-manually

in case you want to test for sure whether it’s working.

You can ask your host about the permissions on /wp-content if you’re not sure how to check.

made some changes.

If you get a minute, would you let us know what changes you made?

Best,

Cena

Hi @jankuter ,

There’s a couple of things that have been known to cause this error.

First, which version of the plugin are you using?

Second, would you let us know the following:

In your wp-config.php, do you show the following entries, and if so, what do they contain?

define('WP_CACHE', 'true');

define('WPCACHEHOME', '');

Basically, what the error is saying is that it can’t find your WPCACHEHOME, which is normally ../wp-content/wp-cache-config.php

Another thing to check is that your /wp-content directory is writeable.

We have further troubleshooting steps here:
https://github.com/Automattic/wp-super-cache/wiki/Troubleshooting

Let us know what you find, and if we can help further.

Best,
Cena

Hi @melparker ,

Jetpack’s parent company, Automattic, is committed to the GDPR. You can find the most updated information about Automattic and the GDPR, here:

• https://automattic.com/automattic-and-the-general-data-protection-regulation-gdpr/

In addition, you can view the privacy policies + other relevant information at the links below:

• https://automattic.com/privacy/
• https://jetpack.com/support/privacy/
• https://jetpack.com/support/what-data-does-jetpack-sync/
• https://jetpack.com/support/extra-sidebar-widgets/cookies-consent-banner/
• https://jetpack.com/support/wordpress-com-stats/#privacy-information

Is is sufficient to protect a WordPress website?

We can’t provide legal advice, but Jetpack (and all of Automattic’s products) strive to be completely compliant with the GDPR.

Best,

Cena

Hi @pets99 ,

I took a look at your Jetpack connection and it’s returning this error:

XML-RPC is not responding correctly ( 520 )

That means you’re using Cloudflare, and it may be blocking some connections Jetpack needs to make in order to a) connect and then b) allow you to connect to Facebook.

Would you go through the steps here:

https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/

then try to reconnect Jetpack?

You can test your connection here:

https://jptools.wordpress.com/debug/?url=https://pets-99.com/

You want it to say Everything looks great!

Let us kn ow how it goes, and if we can help further!
Best,
Cena

Hi @savingtalents ,

Do you have a URL we can take a look at? It’s possible the site isn’t properly connected to Jetpack, but we’ll need a link to the site to run some diagnostics.

Best,

Cena

Hi @setzfehler ,

As mentioned in your other thread, I’ll close this thread in favor of the email correspondence.

Best,

Cena

Hi @setzfehler –

Once we get your connection issues resolved, we’ll be happy to move on to any other problems.

Since we’re now in the process of troubleshooting this via email, I’ll close this issue here in the forums. ??

Best,

Cena

Hi @neiljordan ,

It’s frustrating, because your Jetpack connection is still showing an issue with accessing your XMLRPC file. Normally, whitelisting the IPs, as JS suggested, resolves this.

The error we see is this:

cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received

This particular error can means that the xmlrpc.php file or this site itself is taking too long to load, causing Jetpack to give up after 5-10 seconds.

It can also mean that your host is still limiting access to the file. This might be outright (all requests blocked) or based on some sort of rule (specific types of requests) or rate limiting (too many requests triggers blocking).

So all that said, since you’re using WordFence, the first thing I’d check is that you have the Disable XML-RPC authentication checkbox enabled in Wordfence > Login Security > Settings, and any manual .htaccess blocking to XML-RPC has been disabled.

Let us know how that goes!

Best,

Cena

Hi @terry77xtra ,

Thanks for reaching out!

The thing is if she pays for the backup again will she be able to find previous backups, say from a month ago. The subscription expired 25 March 23.

Possibly. A lot depends on the size of her backup space. If your client was exceeding the total storage limit for her plan, then backups would start to be overwritten. There’s also an option to choose how many days worth of backups you want to keep, which would factor into things.

So basically, she’ll (or whoever is the ‘owner’ of the subscription) need to write into our support, so we can take a look at her actual account and availability of specific backups.

We can’t give you a definitive answer to this otherwise, I’m afraid.

Best,

Cena

Hi @pavcreations ,

Interesting! I grabbed some of your code samples from your site (leaving off the ‘weird tags’), and I can’t duplicate this:

Screenshot Link: https://cloudup.com/cv8H_q9LeXO

The first two boxes are using the Syntax Highlighter block, the third the plain old ‘Code’ block.

How are you embedding the code?

What code editor are you using?

I vaguely wonder if your editor isn’t including some sort of ‘invisible code’ when you cut and paste into WordPress; for example, I can see what looks like a similar ‘weird tag’ in a post from 2020:

https://pavcreations.com/parallax-scrolling-in-pixel-perfect-2d-unity-games/

Best,

Cena

Hi @ankur218 ,

Is there a way to make sure once removed, only the admin can add them back? Or a way where when they click on enrol, the admin receives a request to add them to the course instead of getting added directly and accessing the course contents?

Interesting question!

The short answer is no.

The longer answer: Sensei mostly lets WordPress manage users (which is what students are.) So there’s no built-in controls for this sort of thing in Sensei.

However, you could:

• make sure Users must be logged in to view lesson content. is enabled in Sensei -> Settings.
• remove the user from Users, or change their email address; something to block their ability to log in. There’s a good article here: https://www.wpbeginner.com/plugins/how-to-block-a-wordpress-user-without-deleting-their-account/
• or, use a plugin like this, for example: https://www.ads-software.com/plugins/lock-user-account/

Hope that helps!

Best,

Cena