Cena (a11n)

Hi @lukedouglas ,

The header message in yoru screenshot is actually coming from WooCommerce Shipping and Tax, rather than Jetpack. Here it is showing up for me, without Jetpack installed:

Screenshot Link: https://cloudup.com/cafHYI3dZP3

For the jetpack_autoloader_plugin_paths in your second screenshot, it looks like it’s being called by another plugin, Google Listings & Ads.

So Jetpack, despite the mentions, is not installed on your site, but other plugins may require it or reference it, particularly in the WooCommerce ecosystem.

Best,

Cena

Hi @smchugh ,

How are you adding your Flickr links? There’s no conflict I’m aware of.

I have these settings:

Screenshot Link: https://cloudup.com/c4TbxLgwrcs

If you use the Flickr block, it should ‘just work’.

Screenshot Link: https://cloudup.com/cue0Fy5_V48

Add the block, then paste your Flickr URL:

Screenshot Link: https://cloudup.com/cDrvoZdP_K4

It should show up in both your post edit screen and on the front-end:

Screenshot Link: https://cloudup.com/c11xvuP-mJW

Have you tested for a plugin or theme conflict?

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty-Three theme.
2. Try to reproduce the problem: If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except Jetpack with Site Accelerator and ‘speed up load times’ enabled. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict. 

For more detailed instructions, check out How to test for plugin and theme conflicts. 

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

Let us know what you find!

Best,

Cena

Hi @docdunning ,

Thanks for the report! I see that is happening, but when I upgrade, it does update to 1.9.4:

Screenshot Link: https://cloudup.com/c8-yNcZAotb

You can see all of WP Super Cache’s releases here, including betas and ‘official’ releases:

https://github.com/Automattic/wp-super-cache/releases

I’ve reported the issue with ‘view details’, as that is pretty confusing!

Best,

Cena

Hi @davidjeanneret ,

It’s a tough one – this issue pops up occasionally, we’re never able to duplicate it, so we’re not quite sure what causes it for some users.

– Would you share your PHP and Jetpack CRM versions?
– Would you share any updates you’ve made to your site when the issue first started? For example, did you update any plugins, or theme?
– Would you check the invoice template settings and make sure fonts are installed? https://kb.jetpackcrm.com/knowledge-base/using-custom-fonts-in-crm-pdfs-e-g-invoice-templates/
– Would you check and make sure you are using default invoice template file? https://kb.jetpackcrm.com/knowledge-base/templating-how-to-change-templates-pdfs-portal-emails/#template-file-variations

—

If you still run into issues after testing the above, would you share your site health information via this form below, so we can take a closer look?

https://kb.jetpackcrm.com/reporting-bugs-to-us/

You can use WordPress Site Health feature to send us some more information about your site:

– In your WP Admin dashboard menu, click **Tools**, then select **Site Health**.
– Click *Info* at the top of the page.
– Click the ‘Copy site info to clipboard’ button
– Paste this information into your reply.`

Please include the URL reference to this forum thread in the bug report ticket.

Best,

Cena

Hi @wevertonh ,

That’s a nice looking invoice you’re going for there! Unfortunately, custom HTML/CSS is outside our scope of support.

You might take a look at a tutorial like this for a complex table layout like the one you screenshotted:

https://ilovecoding.org/courses/htmlcss/lessons/table-all-about-creating-simple-to-complex-html-tables

Happy to keep the thread open for a bit in case someone else wants to jump in.

Best,

Cena

Hi @donnyh15 ,

If by ‘crashing’ you mean you’re seeing 500 errors on the front-end of your site, please contact your hosting provider and ask them to check their security logs for any blocked requests to the xmlrpc.php file on your site, using the Jetpack by WordPress.com user agent.

You can also ask them to allow our IP addresses listed here:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Best,

Cena

Hi @butera ,

can’t find the modules you referring too. It should be under settings, WP Super Cache Settings?

No, these would be in your Cloudflare settings. ??

Best,

Cena

Hi @salys3ed,

Thanks for letting us know, and sharing the solution that worked for you.

Just let us know if we can help with anything else.

Best,

Cena

Hi @blclda

sync the data to their own servers and display it using a CDN. I couldn’t find which type Jetpack is.

Yes, it is cloud-based, and hosted on WordPress.com servers.

Best,

Cena

Hi @tobiaseichner –

Does WP Super Cache use an object cache like apcu? If so, where can it be enabled in the plugin settings?

It does not. There’s a bit more information about this here:

https://www.ads-software.com/support/topic/redis-and-memcached-trong-wp-super-cache/?view=all#post-15868737

Best,

Cena

Hi @midipedalboards

It does look like there’s some buggy behavior in WooCommerce itself around partial refunds, although I’m not sure these reflect the specific issue you’re having:

https://github.com/woocommerce/woocommerce/issues?q=is%3Aissue+is%3Aopen+%22partial+refund%22

We do have our own internal issue regarding partial refunds, to which I’ve added your comments.

This is what happens when you get my age ??

I feel ya on that one! ??

Hi @edvanture ,

Thank you for the clarification!

s it possible to get integrate this general html invoice placeholder for the whole sec-adress?

It is not, but I’ve submitted a request for this (the ability to have complete addresses accessible via placeholder, instead of pieces of addresses). You might try creating a custom field for the address in Quotes, then using that custom placeholder. The problem is that you won’t be able to build this programmatically; that is – you’d have to fill in that field on every quote manually.

if you use a ##CONTACT-XY_DATETIME_STR## into the quote templates. It’s then shown like: 9. March 2023 1:00, but should be like 9. M?rz 2023 1:00.

Got it – I’ve filed a report for this. With German site language and d.F Y date format, I see:

Screenshot Link: https://cloudup.com/cFbs5phU3rg

t doesn’t make sense to show a time, as there is no possibilty to choose a time in the calendar.

This is happening because the ‘datetime’ referenced in the placeholder is grabbing it from your server. You raise a good point, though – I’ve reported this as well.

Best,

Cena

Hi @mjvito,

Thanks for the archaelogy there! I went down quite a rabbit hole with those threads in the Yoast forums (they don’t seem to have corresponding issues in their Github repository, though).

I’ve pinged @thingalon to take a look when he gets a chance.

Best,

Cena

Hi @dcomander1 ,

Awesome, thanks for letting us know! I’ll close the thread now, but please feel free to reach out whenever you need to. ??

Best,

Cena

Hi @levinternet,

No worries at all, and thank you! ??

I added your logo to an invoice, and it seems to be working for me in PDF:

Screenshot Link: https://cloudup.com/cScQgEIqJoI

So, hm. Just to make sure we’re on the same page, this was working, but now isn’t, correct?

Quick check:

• do you have .png selected in wp-admin/admin.php?page=zerobscrm-plugin-settings under Accepted Upload File Types:?

How did you upload the logo? Did you upload it via an invoice, or did you set it in /wp-admin/admin.php?page=zerobscrm-plugin-settings&tab=bizinfo ?

This issue often seems to result from a plugin conflict (possibly Divi, as you mentioned in re: Client Portal) but I’ve also seen it with iThemes Security (an unidentified setting will cause this), and others.

Would you try turning off everything aside from WooCommerce and JetpackCRM and see if that fixes the PDF issue? If it does, that will confirm a conflict. Turn each plugin back on one at a time, testing the PDF. Once it stops displaying the logo, you’ll know which plugin is causing the issue.

Let us know what you find, and we’ll go from there.

Best,

Cena