cfhollywoodinfo

Hi Nithin,

Thank you so much to you and your team for your continued support on this complicated issue.

I installed the Check and Log Emails Plugin earlier this week. Some of the emails have been logged under that plugin and some have not. For the past three days none of the emails from our Intro Form have been sending to any email no matter the address. I discovered this today as the sent status showed as failed under the check and log emails plugin. I then recreated the form and that temporary problem seems to be fixed, although those emails are now not being logged under the log emails plugin, and I am still running into the same issue with not being able to send to @crossfithollywood.com emails.

Currently, our “sender email address” under settings in forminator is different from our admin email address. Do you suggest changing one or the other to make them the same? I fear that may create further problems as one of them is info@crossfithollywood and the other is hollywoodsandp.com, but let me know if you have any suggestions on this issue.

I am also attempting to contact our hosting provider but any help is greatly appreciated.

Best,

Magenta

CrossFit Hollywood Front Desk

Hi Nebu John,

I emailed the form export to the email provided a few days ago, please let me know if that gives you any insight.

I installed an SMTP plugin, but was having issues with that as well as it was unable to send a test email to [email protected].

If i change the entire website’s Administration email address, might that help with anything? I am hesitant to do that as I don’t want to create more problems.

As far as the password reset subject, do you mean an ID with @crossfithollywood.com? that is the email address ending we are having issues with.

Thank you again for all you help and I look forward to hearing back.

Best,

Magenta

CrossFit Hollywood Front Desk

Hi Nebu John,

With some further troubleshooting, I think I may have found out another part of this issue.

Whenever I try to send to an email that has an address that ends in @crossfithollywood.com, it does not go through, however other email addresses @gmail.com, @crossfitechopark.com, etc, are able to receive the form submission.

I’m not sure if this is because those emails are tied to our domain name, or if it’s because the sender email address is an @crossfithollywood.com email, but I’m not sure how to fix this problem.

I tried to use the Email Log plugin but it was not logging any emails.

I also downloaded the export of the form. Let me know who/ what email I should share it with.

Thank you,

Magenta

CrossFit Hollywood Front Desk and Website