chapterland

@jamesosborne we have decided to focus only in the UK to launch our company and we will prioritize other strategies. I will contact you in the near future when we decide to expan internationally and add other countries. As only then, we will need the drop-down menu to work properly.

• This reply was modified 2 years, 2 months ago by chapterland.

@jamesosborne Happy new year!

Apologies for the late reply. I was reviewing this just now and it keeps happening the same when Sitekit is active (even after applying the settings you have mentioned in your email).

Theme: Twenty Twenty-Two (default theme)

Plugins active: Elementor, Elementor Pro and Site Kit by Google

https://photos.app.goo.gl/AaRdcg6fjaJq9sX46

Please, let me know if you have any further questions.

• This reply was modified 2 years, 2 months ago by chapterland.

@jamesosborne I tried using a different theme called “Twenty Twenty-Two” and it happens the same things (it also breaks the layout of the page as you can see).

https://photos.app.goo.gl/kJyNG8TvCztmmdHeA

It seems like the there is a conflict between Site Kit by Google and Elementor as the only time this stops happening is when I disable site kit by Google.

I am happy to provide you access to the admin of the page in case you want to make any further tests. Please, let me know if that would work for you.

Many thanks

@jamesosborne we are experiencing some issues with the website. I will share more details regarding this issue tomorrow.

thank you for your support

@jamesosborne thank you for your support. I have followed all your steps, but the same thing keeps happening. Same thing happens on incognito mode, but I couldn’t find any app recording incognito mode.

Please, find the video below.

https://photos.app.goo.gl/ArTEohrVpkYxK5Xx7

That’s exactly what was happening, however, when I stop site kit by Google it runs smoothly and I don’t need to tap two times to make it work properly. I am afraid that might affect our customer conversion rate.

Is there a way we could fix this?

As per your previous request, all optimization plugins have been stopped so they don’t interfere any testing.

@jamesosborne I have just reverted this on the home page.

Could you have a look, please?

Many thanks

@jamesosborne I had removed the drop-down menu from that page since it was affecting performance.

Please, could you test this on the following page?

https://learnjapaneselondon.com/japanese-language-workshops/hiragana-workshop/

As per your request, I have also paused all optimization plugins and cloudflare.

Please, let me know if you have any further questions.

@jamesosborne thank you for flagging this! We moved servers and this caused the issue with cloudflare, however this has been fixed now and the website is working well.

Please, let me know if you have any further questions.

You can test this URL on mobile:

https://learnjapaneselondon.com/japanese-language-workshops/hiragana-workshop/

Many thanks

• This reply was modified 2 years, 2 months ago by chapterland.
• This reply was modified 2 years, 2 months ago by chapterland.

Hi @jamesosborne

Thank you so much for your support and apologies for the late reply.

I have followed your steps and diasbled the site kit adming toolbar (it’s currently disabled in case you test this), but I have still encountered the same issue.

However, this only happens when I test it on an actual mobile device – when I simulate this on Google Chrome desktop is working fine. Please, have a look at the following recording I took on my Pixel 5 using Google Chrome. It works well when I disable the plugin “Site Kit by Google”.

https://photos.app.goo.gl/okKBjz12U5wSWz7u6

I will share now my Site Health Information.

Many thanks

Hi @jamesosborne

Thank you so much for your quick reply.

These are the steps that should help you recreate the issue that we are facing:

1. Open “edit with elementor” the page “home” (however, this happens on all of them)

https://photos.app.goo.gl/DikyX4AGEzLV2X8SA

2. Drop the element “form” into the module

https://photos.app.goo.gl/9Uz1E5rCJFeG5kqi9

3. Edit form (click on the top right corner of the element)

https://photos.app.goo.gl/vMrZ5udMsmTuCv5Q9

4. Add an item (field) called “select” to the form and add a list (in our case the list of countries)

https://photos.app.goo.gl/FAtwJLxuRyUA5YPP6

5. Click on “update” to save

—-

Even if this is happenning on all pages of the website, I have removed this from the home (where I have done the previous example) as this is affecting our overal performance quite seriously and I have left a text box.

Please, check the following page using a mobile device (I have tested this using an Android Pixel 5) where I have left the drop-down menu with th error for testing porpouses:

https://learnjapaneselondon.com/japanese-language-workshops/hiragana-workshop/

Let me know if you have any further questions or even if you would like me to provide you access to the website to take a deeper look.

Kind regards,
Javier

Hi,

It seems to be fine now. However, Google Speed Insight is still loading working quite slow on mobile for some reason…

Hi Nastia,

I did what you said clearing the cache from my computer and wordpress and it′s still the same.

This is what Google PageSpeed Insight is saying

Preload key requests
1.02 s
Consider using <link rel=preload> to prioritize fetching resources that are currently requested later in page load. Learn more.
URL
Potential Savings
…icons/mobile-theme.woff?9(lahistoriaviva.com)
1,020 ms

However, this is what Hummingbird says:

Preload key requests
100

Overview
The late-discovery of critical resources hidden in CSS or JS files can delay the first render, the rendering of text, or loading of critical parts of a page. Use <link rel=preload> to tell the browser to fetch critical resources earlier.

Status
Nice! We couldn’t find any resource which needs to use preload declarative.

Could you help me with this, please?

Thanks