charique

I still need assistance with this. I disabled the plugins, refreshed the pages, changed themes, but the problem is still there. Help is appreciated. The site works only in the staging environment, not the live site.

I am using the Avada theme

I did this and that how I know the Ocean Extra and the Litespeed plugins are the ones removing the design. I changed themes and it did not happen then.

Sure, the website was developed in 2014 by another developer so when the client wanted to update the site they hired me.

I went in to change the admin info and could not. The change would not save. I was advised to go to Users and delete the admin and create a new one, which I did. This is also confirmed in PHPMyAdmin, he is not there anymore.

I logged in as the new admin and installed OceanWP and Ocean Extra and it stated that it sent the activation email to the previous developer even after I removed him! The same thing happened before the deletion too.

As the new designer, I want to use OceanWP to redesign the website but I can’t get around the activation email going to a dead email. The previous developer is no longer in the web business.

Is there a workaround to installing OceanWP and finishing the site design?

There was some modification made to the code but that was mainly to make the website password protected

Thank you. I backed up her website and changed her website password to a strong password to prevent further damage.

I then viewed the functions.php file in my client’s file manager.

Then, I compared my client’s code to the child code on Github. On Github, I see 30 lines of code for the child theme and I see a massive glump of code before the child theme code on my client’s file manager.

The corrupted files are in the functions.php file. To clarify, I should replace the child theme with a clean .dat file and place it in her file manager?

• This reply was modified 4 years, 11 months ago by charique.
• This reply was modified 4 years, 11 months ago by charique.

Thanks, I installed the child theme per Ocean’s instructions. This was done last year with no issues until now.

They are also want guests/members to RSVP before the events too

Thank you ladies so much! I’ll keep you posted!

Correct! I see Elementor in the FTP, but not on the site itself.

The staging site is thankfully fine since I didn’t update Elementor on it. Im backing up the staging site now (something I know better to do with the live site, SMH!).

Only the live site is having issues.

If I remove it from the cpanel, will my changes remain the same or am I back at square one?

I don’t have a caching plugin installed yet.

Yes, only I have access to the site. My client only sees the staging site. I do see Elementor in my FTP drive which is probably why I cannot reinstall it. it tells me the file already exists.

It tells me destination folder exists so reinstallments fail.

I can’t even see the plugin to update it? It’s gone! I only see my work on the staging website, but not the live site

What if the plugin disappeared? What do you do then?

Is there a resolution for this? I just saw that my client’s website is jacked up and Elementor is gone and cannot be reinstalled.