Chase Livingston

Handling via a private ticket.

Followed up via Slack and removed this image.

Can you contact us with more details here? https://jetpack.me/contact-support/

Can you contact us with more details here? https://jetpack.me/contact-support/

Mat,

You didn’t do anything wrong, this was just a case where we needed to migrate the subscribers for you ??

That sounds quite possible, as I imagine rebooting the server multiple times has been interrupting your Jetpack connection, and thus Publicize as well. Please let us know if this continues to happen.

Please have another look, you should now see that your subscribers have been migrated ??

Let us know if this happens again, but it does sound like it was just a weird fluke!

We can always recover subscribers if this does ever happen, so don’t worry about that. Performing a disconnect/reconnect is the best option in this case, let me know when you’ve done that and I’ll have another look!

Done! Don’t hesitate to reach out if we can help with anything else, and have an awesome Friday!

Could you send over a link to that post so I can have a look?

While your site is publicly accessible, we cannot access your site’s XML-RPC file:
https://portsideboutique.com/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC server accepts POST requests only.

You can see a working example here:

https://jetpack.me/xmlrpc.php

Since your site redirects to Google.com for this page, I would recommend that you check the following:

1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

2) Do you use any security plugins that may block access to this file? If so, could you try to disable them?

3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

It looks like over the past few days that you’ve disconnected and reconnected your Publicize connections several times, was that on purpose?

Could you send over a screenshot of the settings for that particular category so we can confirm the slug is correct?

I edited the code a bit to make it easier to read:

// Enable the plugin only when Jetpack and Sharedaddy are enabled
function shortlinks_for_sharing_buttons() {
	if ( class_exists( 'Jetpack' ) && method_exists( 'Jetpack', 'get_active_modules' ) ) ) {
		add_filter( 'sharing_permalink', 'get_shortlink_for_post' );
	}
}

// Grab the shortlink
function get_shortlink_for_post( $post ) {
	return 'https://gowebdev.net/thegirls/sales-this-week/';
}

It looks like there’s an extra closing parenthesis on the if line. Could you try removing that and let me know if that helps?