chaten

Hello JK, The folder does not re-appear after being deleted so I can say that the problem seems to persist whether the folder is there or not.

Surprisingly it has been a few days since the problem last occurred. Fingers crossed!

Unfortunately that did not solve the problem. This time though the problem occurred during the day whilst I was working on the site.

Any more ideas?

?? Thank you so much. I’ll try that now and see how i get on.

Thanks again.

Yes, I have a subfolder at https://example.com/subsite/
The folder is empty, no files whatsoever

Hello jkhongusc,

I’ve looked into the multisite redirect loop problem which seems to be pretty common but none of the solutions so far have worked. This includes changes to the htaccess file, config file, database.

This is the htaccess file i’m using:

RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]

# add a trailing slash to /wp-admin
RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ – [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
RewriteRule . index.php [L]

Update:

We’re still having problems with the above so the DB repair did not fix the issue but I have managed to investigate further and found some other results.

From what I can see, the site is actually not disappearing. if i visit https://example.com/subsite/ i get the parent directory but if i visit https://example.com/subsite/page then thos pages do show.

However when i click on two particular links from the main site https://example.com which lead to https://example.com/subsite/ then cause the above problem (leads to parent directory).

The links from the mainsite are correct but I get either a parent directory page, a 404 page, or a page saying https://example.com redirected you too many times.

Could this then be a problem with the .htaccess file?

Hello Ancawonka,

No backup plugins installed. No Jetpack installed. Staticpress or nothing similar installed.

The actual folder https://example.com/subsite/ does not actually exist so there wouldn’t be any files in that directory to load except for the subsite itself which loads from the root directory.

I’ve done a database repair on Friday and since then it seems to have fixed the problem.

Hello jkhongusc and ancawonka,

Thanks for the responses.

I don’t have any caching plugins installed.

What I have noticed is that if I work on the site then it tends to disappear the next day. When I don’t work on the site, it stays up.

The host has said that its likely a database issue as no files are actually disappearing however when I do a recovery on the site, I’m only recovering files and not the DB in order to get it up and running again.

I have done a DB repair to see if that makes any difference.

Sorry, I’ve not provided the actual url in case this problem is a security leak of some sort. I’d rather not have the site hacked is theres a loop hole in security but I’m happy to give more info if it helps.

Hello ancawonka,

Thanks for the reply. To answer your questions:

No, I don’t get a 404 error. When visiting https://example.com/subsite/page
I just get an empty browser with “Parent directory”

When I go into the backend and click view page/site it comes up with the same as above.

This is a live site and its set up with subdirectories.

When I paste the location url nothing happens as the image has not been uploaded. (Alt text appears instead).

If I manually upload an image via FTP and do the same thing, the server redirects to cgi-bin.

I followed this up with the host and they have managed to fix it.
They said it was the upload_max_size and the post_max_size settings of your PHP.

I’m not so sure it really was because the files were tiny.
I’m guessing it was just a glitch of some sort.

Thanks for your input.

Found teh answer here:

https://codex.www.ads-software.com/Pages#Creating_Your_Own_Page_Templates

https://www.conceptstore.co.uk/blog

Thanks

Hello Guy’s,

I don’t really know how i done it but it now works.

I took ladydelalunas advice and used a different theme. Messed around with it for a bit and then went back to the default kubrick and tried again. The end result (whether this affected it or not) was to rename the file (change from kubrck to something else) and here is the code from the style file in the typography section. Thanks for your time guys.

#header {
background: url(images/header_bg.jpg) no-repeat right top;
color: #996600;
}