chefpatricia

Hello,

I missed your replies somehow. I read through an entire log for Oct. 23rd which is a date I had a customer have this issue. It’s happening almost every day but only for some customers and not others. I would say about 25% of customers are having the issue where they can’t order because they get the error even when trying multiple different payment card options. PayPal still works every time. Below is the log for the 23rd. Sorry to post it all but I don’t know what most of it means. Looks like it’s mostly Square trying to update products even though Square Import still isn’t working.

10-22-2019 @ 17:19:34 – Starting step cycle: update_product_data
10-22-2019 @ 17:19:34 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-22T23:17:18+00:00”
}
duration: 0.31743s

10-22-2019 @ 17:19:34 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 00:19:34 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 17:19:34 – Completed job step: update_product_data
10-22-2019 @ 17:19:34 – Completed step cycle: update_product_data (0.33s)
10-22-2019 @ 18:20:47 – Starting step cycle: update_product_data
10-22-2019 @ 18:20:47 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T00:19:34+00:00”
}
duration: 0.29622s

10-22-2019 @ 18:20:47 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 01:20:47 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 18:20:47 – Completed job step: update_product_data
10-22-2019 @ 18:20:47 – Completed step cycle: update_product_data (0.31s)
10-22-2019 @ 19:24:51 – Starting step cycle: update_product_data
10-22-2019 @ 19:24:51 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T01:20:47+00:00”
}
duration: 0.34348s

10-22-2019 @ 19:24:51 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 02:24:51 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 19:24:51 – Completed job step: update_product_data
10-22-2019 @ 19:24:51 – Completed step cycle: update_product_data (0.36s)
10-22-2019 @ 20:28:04 – Starting step cycle: update_product_data
10-22-2019 @ 20:28:04 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T02:24:51+00:00”
}
duration: 0.29905s

10-22-2019 @ 20:28:04 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 03:28:04 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 20:28:04 – Completed job step: update_product_data
10-22-2019 @ 20:28:04 – Completed step cycle: update_product_data (0.31s)
10-22-2019 @ 21:28:33 – Starting step cycle: update_product_data
10-22-2019 @ 21:28:34 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T03:28:04+00:00”
}
duration: 0.25398s

10-22-2019 @ 21:28:34 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 04:28:34 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 21:28:34 – Completed job step: update_product_data
10-22-2019 @ 21:28:34 – Completed step cycle: update_product_data (0.27s)
10-22-2019 @ 22:30:25 – Starting step cycle: update_product_data
10-22-2019 @ 22:30:25 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T04:28:34+00:00”
}
duration: 0.25774s

10-22-2019 @ 22:30:25 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 05:30:25 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 22:30:25 – Completed job step: update_product_data
10-22-2019 @ 22:30:25 – Completed step cycle: update_product_data (0.28s)
10-22-2019 @ 23:32:00 – Starting step cycle: update_product_data
10-22-2019 @ 23:32:01 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T05:30:25+00:00”
}
duration: 0.25601s

10-22-2019 @ 23:32:01 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 06:32:01 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-22-2019 @ 23:32:01 – Completed job step: update_product_data
10-22-2019 @ 23:32:01 – Completed step cycle: update_product_data (0.41s)
10-23-2019 @ 00:32:57 – Starting step cycle: update_product_data
10-23-2019 @ 00:32:58 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T06:32:01+00:00”
}
duration: 0.26709s

10-23-2019 @ 00:32:58 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 07:32:57 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 00:32:58 – Completed job step: update_product_data
10-23-2019 @ 00:32:58 – Completed step cycle: update_product_data (0.47s)
10-23-2019 @ 01:33:42 – Starting step cycle: update_product_data
10-23-2019 @ 01:33:43 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T07:32:58+00:00”
}
duration: 0.27269s

10-23-2019 @ 01:33:43 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 08:33:42 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 01:33:43 – Completed job step: update_product_data
10-23-2019 @ 01:33:43 – Completed step cycle: update_product_data (0.61s)
10-23-2019 @ 02:36:48 – Starting step cycle: update_product_data
10-23-2019 @ 02:36:48 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T08:33:43+00:00”
}
duration: 0.28972s

10-23-2019 @ 02:36:48 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 09:36:48 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 02:36:48 – Completed job step: update_product_data
10-23-2019 @ 02:36:48 – Completed step cycle: update_product_data (0.37s)
10-23-2019 @ 03:37:17 – Starting step cycle: update_product_data
10-23-2019 @ 03:37:18 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T09:36:48+00:00”
}
duration: 0.25899s

10-23-2019 @ 03:37:18 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 10:37:17 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 03:37:18 – Completed job step: update_product_data
10-23-2019 @ 03:37:18 – Completed step cycle: update_product_data (0.27s)
10-23-2019 @ 04:40:46 – Starting step cycle: update_product_data
10-23-2019 @ 04:40:46 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T10:37:18+00:00”
}
duration: 0.29148s

10-23-2019 @ 04:40:46 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 11:40:46 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 04:40:46 – Completed job step: update_product_data
10-23-2019 @ 04:40:46 – Completed step cycle: update_product_data (0.30s)
10-23-2019 @ 05:44:07 – Starting step cycle: update_product_data
10-23-2019 @ 05:44:07 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T11:40:46+00:00”
}
duration: 0.26495s

10-23-2019 @ 05:44:07 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 12:44:07 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 05:44:07 – Completed job step: update_product_data
10-23-2019 @ 05:44:07 – Completed step cycle: update_product_data (0.39s)
10-23-2019 @ 06:46:53 – Starting step cycle: update_product_data
10-23-2019 @ 06:46:53 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T12:44:07+00:00”
}
duration: 0.25206s

10-23-2019 @ 06:46:53 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 13:46:53 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 06:46:53 – Completed job step: update_product_data
10-23-2019 @ 06:46:53 – Completed step cycle: update_product_data (0.26s)
10-23-2019 @ 07:48:41 – Starting step cycle: update_product_data
10-23-2019 @ 07:48:41 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T13:46:53+00:00”
}
duration: 0.64269s

10-23-2019 @ 07:48:41 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 14:48:41 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 07:48:41 – Completed job step: update_product_data
10-23-2019 @ 07:48:41 – Completed step cycle: update_product_data (0.72s)
10-23-2019 @ 08:48:56 – Starting step cycle: update_product_data
10-23-2019 @ 08:48:56 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T14:48:41+00:00”
}
duration: 0.28599s

10-23-2019 @ 08:48:56 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 15:48:56 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 08:48:56 – Completed job step: update_product_data
10-23-2019 @ 08:48:56 – Completed step cycle: update_product_data (0.30s)
10-23-2019 @ 09:27:06 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body:
duration: 0.30862s

10-23-2019 @ 09:27:06 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Content-Type] => application/json
[Square-Version] => 2019-08-14
[Vary] => Origin, Accept-Encoding
[X-Content-Type-Options] => nosniff
[X-Download-Options] => noopen
[X-Frame-Options] => SAMEORIGIN
[X-Permitted-Cross-Domain-Policies] => none
[X-Xss-Protection] => 1; mode=block
[Date] => Wed, 23 Oct 2019 16:27:06 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 783
)
body: {
“locations”: [
{
“id”: “7X33Y38RBPMQ3”,
“name”: “PK’s Culinary LLC”,
“address”: {
“address_line_1”: “415 Midway Ave”,
“locality”: “GRAND COULEE”,
“administrative_district_level_1”: “WA”,
“postal_code”: “99133-9746”,
“country”: “US”
},
“timezone”: “America\/Los_Angeles”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-08-17T18:33:15Z”,
“merchant_id”: “DTPZ8J26PX3XN”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“phone_number”: “+1 509-237-6793”,
“business_name”: “PK’s Culinary LLC”,
“type”: “PHYSICAL”,
“website_url”: “www.pksculinary.com”,
“business_hours”: {},
“business_email”: “[email protected]”,
“facebook_url”: “facebook.com\/pksculinary”,
“logo_url”: “https:\/\/d1g145x70srn7h.cloudfront.net\/files\/cacb041562f37472029034d6bff469a053196f5e\/original.jpeg”
}
]
}

10-23-2019 @ 09:32:03 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body:
duration: 0.27845s

10-23-2019 @ 09:32:03 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Content-Type] => application/json
[Square-Version] => 2019-08-14
[Vary] => Origin, Accept-Encoding
[X-Content-Type-Options] => nosniff
[X-Download-Options] => noopen
[X-Frame-Options] => SAMEORIGIN
[X-Permitted-Cross-Domain-Policies] => none
[X-Xss-Protection] => 1; mode=block
[Date] => Wed, 23 Oct 2019 16:32:03 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 783
)
body: {
“locations”: [
{
“id”: “7X33Y38RBPMQ3”,
“name”: “PK’s Culinary LLC”,
“address”: {
“address_line_1”: “415 Midway Ave”,
“locality”: “GRAND COULEE”,
“administrative_district_level_1”: “WA”,
“postal_code”: “99133-9746”,
“country”: “US”
},
“timezone”: “America\/Los_Angeles”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-08-17T18:33:15Z”,
“merchant_id”: “DTPZ8J26PX3XN”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“phone_number”: “+1 509-237-6793”,
“business_name”: “PK’s Culinary LLC”,
“type”: “PHYSICAL”,
“website_url”: “www.pksculinary.com”,
“business_hours”: {},
“business_email”: “[email protected]”,
“facebook_url”: “facebook.com\/pksculinary”,
“logo_url”: “https:\/\/d1g145x70srn7h.cloudfront.net\/files\/cacb041562f37472029034d6bff469a053196f5e\/original.jpeg”
}
]
}

10-23-2019 @ 09:49:54 – Starting step cycle: update_product_data
10-23-2019 @ 09:49:54 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T15:48:56+00:00”
}
duration: 0.26062s

10-23-2019 @ 09:49:54 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 16:49:54 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 09:49:54 – Completed job step: update_product_data
10-23-2019 @ 09:49:54 – Completed step cycle: update_product_data (0.27s)
10-23-2019 @ 10:52:24 – Starting step cycle: update_product_data
10-23-2019 @ 10:52:24 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T16:49:54+00:00”
}
duration: 0.29528s

10-23-2019 @ 10:52:24 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 17:52:23 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 10:52:24 – Completed job step: update_product_data
10-23-2019 @ 10:52:24 – Completed step cycle: update_product_data (0.36s)
10-23-2019 @ 11:53:21 – Starting step cycle: update_product_data
10-23-2019 @ 11:53:21 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T17:52:24+00:00”
}
duration: 0.28643s

10-23-2019 @ 11:53:21 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 18:53:21 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 11:53:21 – Completed job step: update_product_data
10-23-2019 @ 11:53:21 – Completed step cycle: update_product_data (0.30s)
10-23-2019 @ 12:54:59 – Starting step cycle: update_product_data
10-23-2019 @ 12:54:59 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T18:53:21+00:00”
}
duration: 0.26714s

10-23-2019 @ 12:54:59 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 19:54:59 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 12:54:59 – Completed job step: update_product_data
10-23-2019 @ 12:54:59 – Completed step cycle: update_product_data (0.28s)
10-23-2019 @ 13:57:43 – Starting step cycle: update_product_data
10-23-2019 @ 13:57:44 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T19:54:59+00:00”
}
duration: 0.28072s

10-23-2019 @ 13:57:44 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 20:57:43 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 13:57:44 – Completed job step: update_product_data
10-23-2019 @ 13:57:44 – Completed step cycle: update_product_data (0.38s)
10-23-2019 @ 14:59:55 – Starting step cycle: update_product_data
10-23-2019 @ 14:59:55 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T20:57:44+00:00”
}
duration: 0.28154s

10-23-2019 @ 14:59:55 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 21:59:55 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 14:59:55 – Completed job step: update_product_data
10-23-2019 @ 14:59:55 – Completed step cycle: update_product_data (0.30s)
10-23-2019 @ 16:03:16 – Starting step cycle: update_product_data
10-23-2019 @ 16:03:16 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.0.5 (WooCommerce/3.7.1; WordPress/5.2.4)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2019-10-23T21:59:55+00:00”
}
duration: 0.31416s

10-23-2019 @ 16:03:16 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Wed, 23 Oct 2019 23:03:15 GMT
[keep-alive] => timeout=60
[Strict-Transport-Security] => max-age=631152000
[content-length] => 42
)
body: {}

10-23-2019 @ 16:03:16 – Completed job step: update_product_data
10-23-2019 @ 16:03:16 – Completed step cycle: update_product_data (0.34s)
10-23-2019 @ 16:35:46 – Refreshing connection…
10-23-2019 @ 16:35:46 – Connection successfully refreshed.

I enabled logs about 2 weeks ago because my inventory is not syncing with square when trying to import like it used to so I was trying to figure that out so I do have logs from 10/13 and 10/16 when issues were reported.

I updated Square yesterday so hopefully that will resolve the connection issue as I do see in the logs before I updated it was having an error with connection tokens so looks like that should be resolved.

Just an update, we have had some issues with credit cards too tonight. Some people are having to try and submit their payment 3 times. Or wait 15 minutes after trying and try again. Eventually it has worked with credit cards. We have only had issues with people trying to pay with credit or debit. I noticed the last two days I have had to disconnect from Square and then reconnect Square a few times because woocommerce gives me a notice that its not connecting properly to square. Any transactions that have come through the Paypal gateway I set up today for customers having issues have gone through right away with no issues. Paypal works every time. So it may be an issue with Square’s connection to woocommerce for my site?

So from what I can find out it’s because the Square gateway through Woocommerce only allows for credit card transactions and not debit card transactions. It looks like through my testing if I use a credit card and I just added a PayPal options it seems to work. So maybe there just isn’t a way to accept debit cards that I can find.