chercka

Thanks Jonathan!

resolved

Cool, we already migrated to the new version.
I’ll just do some bulk deleting to free up the db from the old clutter.

Thanks Jonathan!

Hi thank you for the response – that’s good to hear.

I’m not sure how helpful the example page will be since you will not be able to authenticate? Maybe I misunderstood. Either way I have sent the URL via the form you suggested.

Going to the authorize tab and reconnecting always fixes it.

However I was piggy-backing on the plugin’s API connection for some user-facing functionality and they obviously don’t have the option to login and re-auth when something fails.

Since the issue seems to always resolve itself given some time, it’s adequate for less time sensitive actions like background sync’ing. So I went ahead and switched my user-facing functionality over to our own API connection instead of relying on this plugin’s.

So to summarize: I don’t know why the plugin’s auth disconnects but I’ve made changes in our setup to make sure it doesn’t affect our end-users any longer.

Had this happen twice this week and had to do some digging. Finding this error in the log when it occurs:

PHP Fatal error: Uncaught Object_Sync_Sf_Exception: There is no refresh token. in /wp-content/plugins/object-sync-for-salesforce/classes/salesforce.php:625

It still happens a few times a month which is a manageable amount for us. Haven’t found any pattern or potential causes for this.

@ddoddsr no, we ended up developing our own API wrapper in a separate plugin using GuzzleHTTP. It made sense for us to fully own the API connection and not be reliant on including this (excellent) plugin for every API call we make.

I do have the following in the OAuth scope.

Perform requests on your behalf at any time (refresh_token, offline_access)
Access and manage your data (api)

I’ve added ‘Full access’ just now to see if that helps.

Thanks Jonathan!

resolved

Thanks Jonathan!

Hey Jonathan thanks for the quick response.

1. Yes all objects are currently being mapped correctly.
2. Not sure. I guess I would have to touch each object somehow to make this happen?

@afgarcia86 thank you so much, I really appreciate you taking the time to post this! Very helpful!

Thanks Jonathan – guess I’ll have to bite the bullet and use my own API shell.