Chester_Tan.carve

Thank you for your response, I’ll contact my Theme Support for this again,

okay Thank you for your response will check in with the theme setup, and talk to the developers

Hi,

its not failing per say, rather it doesn’t process the payment and just loops back into the cart page, even when tested to process the payment (reached the payment stage) the payment does not go through and is redirected back to an empty woocomerce cart, our theme fully supports woocomerce and has a fully mobile feature (avada) is there a way to check where is the problem? (just setup the logging feature now)

Thank you for your time and consideration on this matter, I’ll take note on this and give alert to our provider, have a wonderful day.

Hi

here is the link yo the log file in Google drive
https://drive.google.com/file/d/0BxrJrJHKmINXY3FOaFRCbnhZaVk/view?usp=sharing

Good Evening

thank you for your quick response, I’ll look into this as soon as possible, thank you again for your consideration and help on the matter.

Sincerely yours

Chester Tan

Thanks Hanna,

Actually I’ve already made a ticket for this concerning getting an extension that I thought could be the solution but I got a response to check here.

ticket response:

Hi,

Thank you for contacting WooThemes! I’m happy to help you with this.

This does not sound like a normal issue, as your cart/checkout page should definitely not be looping. I’m not sure One Page Checkout would fix the issue either, and I’d definitely suggest checking your System Status to see if anything is outlined in red, then have your hosting provider help address it.

Unfortunately, we are not able provide support for any of our free products as our support team is only available for paying WooThemes customers (please see our Support Policy for more information).

However, we don’t leave you without an option for support though! If you post this in the WooCommerce Support Forums someone will be able to help you out there (many of our team members also help provide support through that forum).

Otherwise there are plenty of docs covering our free products that you can find here: https://docs.woothemes.com/, including our very helpful Self-Service-Guide to help troubleshoot WooCommerce issues.

If you have purchased a product from us please login from the account that made the purchase and submit a “support” ticket, as this goes directly to our support team. Be sure to include the order number for your purchase there.

If you have purchased a product, but have trouble accessing our Help Desk, please reply here with the order number for your purchase so we can look this up and help further.

Otherwise, I’d suggest you purchase a product or post in the WooCommerce Support Forums to see if someone can help you out there.

I hope this helps!

Cheers!

Zach Wiesman
WooThemes Support Ninja

Please Note: My time zone is CST – (UTC -6). I reply to support requests from Monday to Friday.)

the problem extends to the “my accounts page’ along with the checkout, it seems to have something to do with the items with the address feilds and the account info (external)

Hi Hannah,

I tried that as well just recently but still to no avail, the pages in woocomerce are working but the checkout is simply looping again and again and adds the “#” on the end of the link. i also checked the templates its all seems to be in order, thank you for your time and consideration.

I tried deactivating them one at a time, but none solved the problem, thank you for the advice though, I still need help with it, thank you for your time and consideration.

thank you for your response, I’ll try this out and see if anything changes, thank you for your time and consideration.

Good Day,

May I ask where these items can be found, I’ve found the admin but it seems to have a different format to the one above, though the admin-functions.php seems to be the same, sorry for asking, I’m still an intermediate level developer and I’m still learning a lot of factors.thank you for your time.

Sincerely yours

Chester

Thank you, I was able to have some changes on this concern, by adding a code that i used before, but it seems to only displace the location, and still display’s as a tab on top of another tab. what i wanted to do was to display them in the default display of the tabs on top of the content, and flied in one line, the theme i’m using is the avada theme ver 3.5.3 and wordpress ver 4.0, Here is the link of the product it self
https://autofidelity.com/product/audi-a1-8x-touchscreen-integrated-satellite-navigation-system-rear-view-reversing-camera-from-autofidelity/
thank you for responding.

is there a way to add sub categories directly under the categories with images on them? I’ve looked into it but found no direct way of doing so. Thank you and have a nice Day