chevindu

Thanks for the swift reply. I have a caching plugin, yes. I will try to disable caching for one of the pages, and test for another few hours. Will get back to you with the results. Thanks for the support!

Hey Raz,

Thanks for the explanation on how Cloudinary sets the identifier. As I confronted the editor regarding this, it seems this was indeed the case. It seems I have some file name cleanup to do before activating the plugin again.

Thanks for your time

Hi Raz,

That’s the thing. As I quickly unlinked the plugin from the site out of panic, I have no way of confirming that now. I now cannot recall what are the exact images that were swapped. There is certainly a possibility that the file names were similar, because the editor was not instructed to make them unique.

Technically, would it cause this type of behavior if the file names are similar?

Thanks ??

Hi Cloudinary team,

Any update on this? This is the only issue that keeps me from using your image CDN service.

Thanks

Hi,

Plugins:

• Advanced Ads v1.18.0
• Advanced Custom Fields v5.8.12
• Akismet Anti-Spam v4.1.6
• Analytify – Google Analytics Dashboard v3.0.0
• Analytify – Gooogle Analytics Dashboard widget v1.1.3
• Blocksy Companion v1.7.13
• Cloudinary v2.1.2
• Collapse-O-Matic v1.7.12
• Color Mobile Browser Address Bar v1.0.9
• Coming Soon Page, Under Construction & Maintenance Mode v5.1.2
• Contact Form 7 v5.2
• Custom Post Type UI v1.7.4
• FV Top Level Categories v1.9.1
• Gutenberg Post Blocks v1.2.2
• Header Footer Code Manager v1.1.7
• Hummingbird v2.4.2
• Polylang v2.7.4
• Post Hit Counter v1.3.2
• Redirection v4.8
• Regenerate Thumbnails v3.1.3
• Smart Slider 3 v3.4.1.8
• Smush v3.6.3
• UpdraftPlus – Backup/Restore v1.16.26
• WebP Converter for Media v1.3.1
• WP File Manager v6.5
• WPS Hide Login v1.5.6
• WP Sitemap Page v1.6.2
• Yoast SEO v14.4.1
• Zoho Mail v1.4.1

WordPress version: 5.4.2

Server: Apache on Linux 3.10.0-1127.13.1.el7.x86_64 x86_64

Cloudinay plugin version: 2.1.2

Thanks for the response.

Hey,

Actually I had the plugin deactivated because I couldn’t get it to work as expected. Weirdly enough, when I tried to implement it now using the form builder within the plugin, it worked. I can successfully send and receive double opt-in emails now.

Thanks for your time.

If it’s any help, I am using Zoho for email hosting. I configured some MX and TXT records when setting it up.

Thanks for the link, I will follow it up. Good luck!

Thanks for your inputs.

I asked my host whether ModSecurity is activated and the response was as follows.

Yes, it is enabled and unfortunately, it cannot be changed since WordPress users are always opening backdoors to the server. As an example, please find the mod security violations below;

2019-11-02 08:48:36 heavenz.lk 112.134.66.53 ERROR 403
Request:
GET /?customize_changeset_uuid=8c191f31-142a-4881-bea1-a378808f2e90&customize_theme=throne&customize_messenger_channel=preview-0&customize_autosaved=on
Action Description:
Access denied with code 403 (phase 4).
Justification:
Matched phrase "b> on line " at RESPONSE_BODY.

2019-11-02 08:40:28 heavenz.lk 3.83.104.187 CRITICAL 403
Request:
GET /.git/HEAD
Action Description:
Access denied with code 403 (phase 1).
Justification:
Matched phrase "/.git/" at REQUEST_URI.

2019-11-02 06:49:58 heavenz.lk 52.55.244.91 ERROR 404
Request:
GET /
Action Description:
Access denied with code 403 (phase 4).
Justification:
Pattern match "(?:<(?:TITLE>Index of.?>Index of. ?Index of|>\[To Parent Directory\]<\/[Aa]>>)" at RESPONSE_BODY.

Therefore I had to deactivate the plugin. Sorry for the delay, and I hope this helps. Thanks!

• This reply was modified 5 years ago by chevindu. Reason: formatting the code snippet
• This reply was modified 5 years ago by chevindu. Reason: formatting the code snippet
• This reply was modified 5 years ago by Jan Dembowski.

@jamesosborne I will, thanks. But I think I got a more urgent issue here to handle. I will check as soon as I could access my cPanel again.

@jamesosborne thanks for the suggestions.

I tried it with a private browser window, but the result was the same. The URL shown in the browser is:

https://heavenz.lk/?oauth2callback=1&authuser=0&code=4%2FswH56-dC7NTs72AX4Iy9bp7EFNlCPWo7ZevQ8s_y2NHk03AzHxowtEd2VBOE2FmsQ03-vGCKUq-cTsyvK9gZAKg&prompt=consent&scope=email%20profile%20openid%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.email%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fwebmasters%20https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fsiteverification&session_state=b0d1c14c8a171eac417643c6906290c0c9e91d23..80f4

Then I tried deactivating my first 3 plugins and setting up. After allowing the permissions, I was directed to my blog again. But this time, it throws a “Server taking too long to respond” error. I cannot access my site back-end or front-end, and the FTP connection to my server is not working either.

So I think I fell into a worse position than I was in. I’d really appreciate if you can let me know if you got any clue why this happened, while I try to calm down the client. Thanks!

It must be the second case, because I made sure to enter the exact same barcode manually to check what’s causing the issue.

Anyways my issue is fixed, thank you very much.

Oh okay, thanks. Will make sure to add unique numbers.

But how did it add a second item when I used the dashboard to add manually, then? That part is not clear to me.

Thanks!

I think there was something wrong with my .csv file because when I saved it using MS Excel as an “MS-DOS .csv” file instead of a “UTF-8 .csv” the bulk collection uploaded, even though with some issues.

Pasting these screenshots, if it makes your life any easier.

imgur links.