Eze

Hi @anonyle55,

The Row Layout block does not have a built-in option to set the number of columns on desktop, tablet and mobile, respectively. The Layout option, as highlighted in your screenshot for the Row Layout block, is used to change the Layout on different screens.

To achieve this, you can hide the columns or sections you do not want to display on mobile view in the Section > Advanced tab > Visibility Settings. Here is a screencast for your reference:
https://share.zight.com/v1uq9kxm

I hope this helps.

Cheers,
Eze

Hi @danne1,

It sounds like the issue you’re experiencing could be related to how WooCommerce is processing the email triggers, rather than the Kadence WooCommerce Email Designer itself. Since your designed emails work when previewed or when resending an email from WooCommerce Orders, but not for initial email sends, this suggests that the emails are being processed differently during the first send. However, I am unable to replicate this issue on my website.

To troubleshoot this:

1. Clear WooCommerce Template Cache. See how here.
2. If your hosting provider uses server-side caching, you might need to flush this cache as well. You can usually do this from your hosting control panel, or you can ask your hosting provider to clear the cache for you.
3. Switch to a default theme like Twenty Twenty-Three temporarily and place a test order to see if Kadence’s emails work properly. This will rule out any theme-related conflicts.

See more troubleshooting steps:
https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

I hope this helps!

Cheers,
Eze

Hi @ohdearbambi,

I added the custom filter to the Child Theme’s function.php file, and it works as expected. Here is a screencast for your reference:
https://share.zight.com/6qu1ongn

Could you please confirm if you added the <?php tag at the very beginning of your functions.php file? The code should look like this:

<?php
add_filter( 'kadence_svg_icon', 'change_cart_icon', 10, 4 ); function change_cart_icon( $output, $icon, $icon_title, $base ) { if ( 'shopping-cart' === $icon ) { return '<svg xmlns="https://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M10 19.5c0 .829-.672 1.5-1.5 1.5s-1.5-.671-1.5-1.5c0-.828.672-1.5 1.5-1.5s1.5.672 1.5 1.5zm3.5-1.5c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5 1.5-.671 1.5-1.5c0-.828-.672-1.5-1.5-1.5zm1.336-5l1.977-7h-16.813l2.938 7h11.898zm4.969-10l-3.432 12h-12.597l.839 2h13.239l3.474-12h1.929l.743-2h-4.195z"/></svg>'; } return $output; }

Cheers,
Eze

Hi @adityathakur,

I understand you want to use the same size for your two buttons added using the Gutenberg Buttons block, regardless of the text length. This can be customised within the block settings.

To achieve this, please click on each button and set the same size (i.e. 25%) for both. Here is a screencast for your reference:
https://share.zight.com/JruZEBY1

Cheers,
Eze

Hi @fodisery,

This is not necessarily the normal behaviour and could result from the Search Icon styling.

To troubleshoot this, navigate to the theme Customizer > Header > Header Search – DESIGN tab and change the Search Colors. Here is a screencast for your reference:
https://share.zight.com/6qu1onNe

Cheers,
Eze

Hi @katzentatzewp,

There is no hard-coded limit to the number of menu items you can add. However, practical limits are often imposed by your server’s configuration rather than WordPress itself. These limits arise from server-side settings and resources, which can affect the ability to save and manage large menus.

Here are some ways to resolve this:

1. PHP max_input_vars LimitEach menu item generates several input fields in the form that gets submitted when saving the menu. The default limit for input variables is often set to 1000, which means when you have many menu items (and nested submenus), this limit might be exceeded.

• Solution: Increase the max_input_vars setting to a higher number (e.g., 3000 or more, depending on the size of your menu). You can ask your hosting provider to increase the max_input_vars value in your php.ini file, .htaccess, or wp-config.php.

2. PHP max_execution_time

• When saving a large menu, it may take longer for the server to process all the menu items. If the script takes too long, it could time out if the execution time limit is too low.
• Solution: Increase the max_execution_time in the server configuration to allow more time for processing the menu save request.

Since you’re seeing a 500 Internal Server Error, it’s worth checking the server error logs for more details. These logs can provide specific information about what’s causing the issue and may suggest additional areas to adjust.

I hope this helps! Please feel free to let me know if you need any more help on this.

Cheers,
Eze

Hi @chopperstwisted,

The error you’re encountering—Class "Kadence_Woomail_Customizer" not found—seems to stem from the class Kadence_Woomail_Customizer not being loaded properly before it is called in your email-header.php file.

To troubleshoot this, temporarily deactivate all plugins except WooCommerce, Kadence WooCommerce Email Designer, Amazon Pay, and Kadence Plugins to see if the conflict is resolved. If the issue disappears, re-activate other plugins one at a time to pinpoint the conflict.

See more troubleshooting steps here: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

I hope this helps! Please feel free to let me know if you need any more help on this.

Cheers,
Eze

Hi Jules,

Glad you reached out.

This has been escalated to the development team.

However, there shouldn’t be any issue with the template functions. It will still work as expected.
?
Cheers,
Eze

Hi @penguintrax,

Glad you reached out, happy to help.

To resolve this:
1. Navigate to your Dashboard > Settings > Reading
2. Change the “Blog pages show at most” to 6 Posts

Here is a screencast for your reference:
https://share.zight.com/9ZuJQxpp

I hope this helps! Please feel free to let me know if you need any more help on this.

Cheers,
Eze

Hi @luxworx,

Glad you reached out, happy to help.

On this single product page, I can confirm that your product’s short description is displayed. Here is a screenshot for your reference:
https://share.zight.com/z8uR6RyA

Can you confirm if this is still the case?

There is no built-in option to adjust the Product Short Description visibility in theme Customizer > WooCommerce > Single Product Layout.

I hope this clarifies things! Please feel free to let me know if you need any more help on this.

Cheers,
Eze

Hi @jkengineer,

Glad you reached out.

To import the Kadence Starter Templates, you need to install and activate the Kadence Theme.

We had a server upgrade, and some users experienced this error during that time, but we have fixed that. Glad to hear you can now access the starter templates.

If we can help you with anything on this, please let us know.

Cheers,
Eze

Hi @coingroup,

Glad you reached out, happy to help.

I understand you weren’t able to view the AI Starter Templates. The issue has been resolved, and?I can confirm that the AI Starter Templates are now accessible. Here is a screencast for your reference:
https://share.zight.com/v1uqxNyO
?
If the issue persists, kindly?click the “Sync with Cloud” icon.
?
Please let us know if the error message doesn’t go away, and still unable to view the AI Starter Templates.
?
Cheers,
Eze

Hi @daudtivan,

Thank you for your kind words.

The Kadence WooCommerce Email Designer plugin is limited to customising only WooCommerce emails. I do not have a recommendation, but you can explore using a third-party plugin to customise default WordPress emails:
https://www.ads-software.com/plugins/search/customize+wordpress+emails/

I hope this clarifies things. Please let me know if you need further assistance.

Cheers,
Eze

Hi @penelope323,

I understand you are trying to adjust the line height of the paragraph text on your website.

To achieve this:
1. Navigate to the theme Customizer > Colors & Fonts > Typography
2. Adjust the line height of the Base Font
3. Publish and View Page

Here is a screencast for your reference:
https://share.zight.com/7KuNJZ6q

This will increase the line height of all your paragraph texts.

I hope this helps. Please let us know how we can help further.

Cheers,
Eze

Hi @penelope323,

Glad you reached out, happy to help.

I noticed your homepage’s “The Crafter’s Mind” button is not connected to a URL. When you edit your page, can you confirm if the URL is still in the Button Link field? Here is a screencast for your reference:
https://share.zight.com/Kou8mkQ9

If there is no URL in the button link field, kindly re-add the link as shown in this screencast and see if this issue persists:
https://share.zight.com/6qu1RoBo

See more troubleshooting steps:
https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

Please let us know how this goes and if we can help you further.

Cheers,
Eze