chiragambient

If you don’t have any idea about the issue, what you checked if i created demo theme. some clients facing issue, which increase in these days, but this didn’t mean that no one able to pay.

Hi,

Have there been other successful payments from other customers during this period? This information might narrow down the cause of the issue.

Yes, we are able to received payment, received a payment today, 3 payment yesterday

Query : Do you have any custom code or plugin that modifies the checkout page?
Ans: Using elementer woo-Checkout option

Query: Do you know if the error happened with different payment methods (mastercard, visa, american express, etc)?
Ans: I don’t think it’s card specific, because i can received payment from visa as well as mastercard.

You really don’t have any idea, is i am the first which facing this issue? I ask you the possible reason’s so i cross check with customer’s. but you are unable to give me any single possible reason.

Hi,

First please check the screenshot https://ibb.co/XX1xg3Q
I want to know possible reason for this issue. but as i talk to customer details are correctly filled. If you let me know the possible reasons i will check this will client before going to staging website option

Hi,
First let me know when this error will display, on which condition you set this error to display. (which condition or field didn’t match).

Above suggestion is not possible as it is a live website. please share other way.

For your help :-
I haven’t noticed this with any other kind of order, and no one has reported this happening to me with standard payments.

We have received some payments during the last week or so that this problem starting occurring.

Hi,

Thank you for quick answer.

here the link https://gist.github.com/chiragambient/59d5737b06ac26284992eaaaa93b380c

Please check