Whenever I try to view a file that has been flagged by this security plugin, I receive this error:
GET_FILE_FAILED
or this one:
GET_FILE_REMOTE_FAILED
]]>I have had to disable Cleantalk AntiSpam as it was incompatible with SmartSlider 3 Pro which is a key function on my homepage. It stopped the slider working at all on mobiles and stopped any of the links working on the desktop version.
It is possible that it is the upgrade to the latest version of WordPress (6.7) that has exacerbated this, or a new update that Cleantalk have released that hampers my site. But I am unsure which I should do, revert to an earlier version of WordPress or wait for Cleantalk to release an update that ensures compatibility.
Would be very grateful for advice/support on this..
My site is working fine now that I have disabled it, but obviously I am now vulnerable to spam attack!
]]>Hi, I’m trying to do a malware scan after the notification of security leak from the ACF plugin (I uploaded the new updated version now). And I get this error and it doesn’t finalize the scan. Don’t know what to do.
Hi, I am pro user, and I have always after malware scan and security scans, many critical warnings on suspicious codes by the hundreds, we have a system that embeds perfectly safe music streaming codes from spotify or bandcamp and even svg codes are marked as long suspicious code. Is there a way to tell Clean Talk not to mark those codes “starting with…” as suspicious or critical warnings? for example a code that has “url=https://spotify.com/embed/playlist/…. etc” or for svg files?
Otherwise I love the plugin and I’m a happy customer for several years!
Hello,
I have multiple websites, and I use Security by CleanTalk on only one of them. When I scanned this site to check its security headers, the results showed missing headers:
- Missing Headers: Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, Referrer-Policy, Permissions-Policy.
I added the same header configurations to the .htaccess file on all my websites, but only the website with CleanTalk failed the scan. Could you please advise on any potential solutions for this issue?
Thank you!
]]>Hi There,
When clicking on “Perform Scan”, a few moments later, I see this error and informs me to contact support. I have had this error for awhile now.
Unexpected response from server. See console for details.
Stage: get_approved_hashes
Hi,
I was recently blocked by my hosting provider for sending emails to honeypot addresses. When I looked into the issue, I realised that a bot with this email “[email protected]” managed to get through to the checkout page and entered the email address above at checkout.
While no actual order was placed, unfortunately, I have the WooCommerce Cart Abandonment Recovery plugin installed which automatically emails the “customer” based on their email address in an attempt to get them to complete their purchase (that is, recover the cart).
FYI, my email address field is the first field in the checkout form on the Billing Details section.
Is there a way for your plugin to actually stop the bot from reaching the checkout page in the first place? Is there a setting I can turn on to enable this?
I have since disabled the WooCommerce Cart Abandonment Recovery plugin but I’d like to reactivate it if possible. My hosting provider has threatened that they would not unlock my account if this behaviour continues on my website which is really frustrating. Any help you could provide would be greatly appreciated.
Thank you kindly.
]]>I tried to sign into my website using my admin username and password, but I was prompted for the CleanTalk authentication code that was supposed to be sent to my email. However, I never received it, not even in my spam folder. I’ve attempted to log in several times over the past 9 hours, and each time, it asks for the code, but it��s not arriving. I’m starting to regret using CleanTalk services, as being locked out of my website is frustrating. I urgently need a solution to this issue.
]]>Hi, I have an issue wherer meta-externalagent/1.1 (+https://developers.facebook.com/docs/sharing/webmasters/crawler) is crawling website way to aggressively, and sending hundreds of requests per minute.
While crawling product pages would be okay, they are crawling product filters pages, thus overloading the database with these requests. Sample of request page is: .com/?filtering=1&filter_product_cat=740,3615,718,2493 etc
How to limit the request volume without directly blocking the FB bots?
]]><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Ik heb alle beveiligingsmaatregelen met cleantalk en op de server uitgevoerd. Toch vinden er omleidingen naar obscure websites (casino/s*x/nepnieuws website) in de browserplaats van Android-telefoons. </font></font>
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Als ik scriptuitvoer uitvoer onder site-instellingen van de browser dan gaat het goed. Ergens is een verborgen script dat deze omleiding heeft veroorzaakt.</font></font></font></font>
Wat kan cleantalk voor mij doen om dit te vinden?
The malware scanner fom cleanTalk doesn��t run. it stop everytime by 36,98%.
I��ve try to del the plugin and install again, but it might be a problem with this tool. I��ve disable the options ��Scan links��, ��Heuristic analysis�� and ��Scan HTML code … but nothing helps. Please support to run and use the Plugin
]]>I’ve regenerated the key and am using the new key, I’ve checked complete deactivation then deactivated then reactivated and input the new key, and have also tried “syncing with cloud” multiple times, but still getting error: “SIGNATURES_FILE_URL_RESPONSE_NOT_200”. Please help. Thank you.
]]>Repeatedly getting error: “Updating firewall: FW UPDATE INIT: KEY_IS_NOT_VALID”. But the key IS valid, and it exists on no other site.
]]>My website went down and I received a status that the IP was blacklisted and reported as spam?
]]>Hi there.. im trying to remove some plugins I dont need, due to my bad loading time on my mobile phone devices and one of the problems are my plugins. So my next question is do I need plugin BBQ Firewall? I do have Anti-Spam by CleanTalk and Security by CleanTalk. Do I really need that firewall when I have cleantalk?
Thank you
]]>Hello,
We’ve been getting these errors on our website:
PHP Fatal error: Maximum execution time of 120 seconds exceeded in /nas/content/live/prodtip/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php on line 644
and
PHP Warning: unlink(/nas/content/live/prodtip/wp-content/uploads/fw_files_for_blog_1//index.php): Permission denied in /nas/content/live/prodtip/wp-content/plugins/security-malware-firewall/inc/fw-update.php on line 625
Can you please help us solve these? Thank you! ??
]]>HI
I have just purchased CleanTalk, but have added to it to the staging test site.
I will need to move the staging site name to the production site name and want to know how to switch the license over.
Your help is appreciated.
Jay
]]>I’ve been getting this error: PHP message: PHP Warning: is_file(): open_basedir restriction in effect
So tried unblocking “Collect and send PHP logs.”
And it saves but then I log back in and it’s checked again.
]]>Good morning, I recently purchased the CleanTalk service for my sites. Maybe there is some problem with the plugin because on all sites, before authenticating at the back end I receive an error: Fatal Error: Uncaught error …… Can you help me? Thank you. Richard
]]>Hello, on the server side I receive a lot of requests in the log, more than 1000 requests every hour (2 requests every 2 seconds).
I found a similar topic at the link: https://www.ads-software.com/support/topic/webhost-says-cleantalk-responsible-for-crashes/
Should I use the same solution?
A screenshot and part of the log entries are below.
Screenshot- https://prnt.sc/2WplFSoq6d_u
2024-10-03 02:57:23 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=1324398293&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=0&amount=700&test=test HTTP/1.0
2024-10-03 02:57:23 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=879822915&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=0&amount=700 HTTP/1.0
2024-10-03 02:57:28 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=2002027342&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=700&amount=700&test=test HTTP/1.0
2024-10-03 02:57:28 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=960260250&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=700&amount=700 HTTP/1.0
2024-10-03 02:57:31 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=1599946793&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=1400&amount=700&test=test HTTP/1.0
2024-10-03 02:57:32 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=76573352&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=1400&amount=700 HTTP/1.0
2024-10-03 02:57:34 Access 2a00:5da0:1000::146 200 GET /?spbct_no_cache=1891988504&spbc_remote_call_token=05797c240d33f0a0853f2b97410b7ccb&spbc_remote_call_action=scanner__controller&plugin_name=spbc&transaction_id=53889495&stage=file_system_analysis&offset=2100&amount=700&test=test HTTP/1.0
]]>Hi
I’ve enabled autoscanning every 24 hours on my main site and subdomain but it’s not happening on both of them.
When I log in to WP Admin,the time that it should have taken place can be seen; ‘The next automatic scan is scheduled on Oct 02 2024 11:35:26 Asia/Phnom_Penh.’, but the time has passed.
I can run a manual scan, no problem, and my timezone is set correctly. I’ve also used the ‘Synchronise with Cloud’ button and everything looks good.
Unexpected response code: 0. Error: timeout Stage: frontend_analysis
I have since fixed this with hitting the synchronization button
]]>i have some licenses in different accounts / sites – will merge/join to 1 license and administrate in web portal.
]]>Version 6.41.1 AntiSpam
Started happening after updating Security by Cleantalk to Version 2.142
2024-09-27T06:57:24+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192
Additional context{ “error”: { “type”: 1, “file”: “/home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php”, “line”: 192 }, “backtrace”: [ “”, “#0 /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php(192): urlencode(Array)”, “#1 /home/howlatmg/public_html/wp-includes/class-wp-hook.php(324): ct_contact_form_validate(”)”, “#2 /home/howlatmg/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#3 /home/howlatmg/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#4 /home/howlatmg/public_html/wp-settings.php(700): do_action(‘init’)”, “#5 /home/howlatmg/public_html/wp-config.php(71): require_once(‘/home/howlatmg/…’)”, “#6 /home/howlatmg/public_html/wp-load.php(50): require_once(‘/home/howlatmg/…’)”, “#7 /home/howlatmg/public_html/wp-blog-header.php(13): require_once(‘/home/howlatmg/…’)”, “#8 /home/howlatmg/public_html/index.php(17): require(‘/home/howlatmg/…’)”, “#9 {main}”, “thrown” ] }2024-09-27T06:57:28+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T06:57:32+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T06:57:44+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T09:41:15+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T09:41:25+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T09:41:29+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T09:41:33+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T13:01:32+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context2024-09-27T13:02:08+00:00Critical Uncaught TypeError: urlencode(): Argument #1 ($string) must be of type string, array given in /home/howlatmg/public_html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-public-validate.php:192 Additional context
I followed instructions from “Cleantalk: I Want to Block an IP/Email/…” and I am unable to blacklist/ban email.
]]>Hi
I just performed the first scan of my domain and subdomain.
There were a few unknown files in my subdomain which I had to approve; no problem.
However, after the scan of my domain there are 710 unknown files (which I recognise so don’t pose a security threat), but when I try to approve even one of them, I get the error message in the image and am unable to go any further.
Hey,
I’m using the 2FA system and it’s working great, is it possible though to have it through an app, like Google Authenticator?
Thanks
]]>Cleantalk is reporting the core WordPress file wp-admin/customize.php as critical. The file in question is identical to the file in the official WordPress distribution tarball.
]]>after activation SERVER_ERROR NO: 5 MSG
SERVER_ERROR NO: 5 MSG: There is no access to add a new service.
SERVER_ERROR NO: 6 MSG: Unknown access key, check if the key is correct?https://cleantalk.org/my?product_id=42024-09-23
SERVER_ERROR NO: 51 MSG: User token not found
[email protected]
site moron.de
I cannot post a link for the public to see here. I am using a paid version of your plugin and the link is my client’s site. Paid version support isn’t supposed to be done through this wordpress support area, unless they’ve recently changed that rule … and my client wouldn’t appreciate my posting links to their site in random places, telling people that I’ve had to turn the security to the site off because we just went live with a brand new forms-based database and it immediately blocked at least 2 legitimate users, one of which was a board member and I was on the phone with her for quite a while trying to resolve without turning off all anti-spam and security.
I attempted whitelisting her IP, then I did the same with her email. Didn’t work.
One her end, I had her clean cookies/cache. Didn’t work.
Had her turn off anti-tracking/anti-virus/firewall, then clean cookies/cache again …. didn’t work.
The only way she was finally able to access the new database and being filling out the several forms that her account required was for me to completely disable the entire CleanTalk anti-spam and security. During the fight trying to force CleanTalk to allow her in, I noticed that it had already blocked at least one other member of the organization, for sure. I have no idea how many overall it blocked as they reset passwords and got into the new members area to begin forms but I can tell you that, from my standpoint, this has been a most embarrassing nightmare for me as a designer/developer.
The unveiling has created frustration for members, rather than the exciting new, promise it should have.