ChrisFord

Sorry Michael. I don’t know where I replied to you, but obviously not here. Yes, it’s working again… both are updated.

Thank you Magdor. I never saw that there. I’ve been out of the office most of the week, so I just got back to this. Your post was just in time.

Everything is updated now. Thanks.

Is Premium at version 1.10 now? I don’t know the current version at this point. There have been so many updates. I deleted Premium from my site and reinstalled it. But it looks like the version I have is 1.7.11. There are no “search for updates” buttons on my WordPress and I can’t find any way to update to 1.10.

The changes were in the theme, but I no longer see a Read More link after reinstalling Premium.

You removed the “read more?” I don’t see an option now after reinstalling Premium.

Hi Michael,

I appreciate the response. If you look at the previous threads in the support forum, you will see that I’ve mentioned several times that your responses are so brief, it’s impossible to understand what you’re saying.

You have a habit of answering a question, then changing support ticket status to “closed.” I’ve pointed out before that in my opinion, you can’t really consider a support request closed until the person who requested the support confirms that the problem is resolved.

I’m a pretty out-spoken guy, and I’ve never been short for words when asking for you to clarify. Considering that I paid for your widget, and went to great efforts to install it, including asking for support from the StudioPress staff when I couldn’t understand what you were suggesting, I believe I’ve been more than willing to help myself. I do believe that customer service – especially good customer service – should include assuring that your customers are satisfied.

I wouldn’t have even bothered to write a review about the widget, had I not had something to say about my actual experience using it. What I am saying is that this is a great widget… when it works. The one I paid for doesn’t work anymore, because you made a change (and you happen to make changes frequently). Now, because of that change, I apparently need to delete the widget and reinstall it. What bothers me is that you somehow don’t see this as an inconvenience to your customers. I’ll tell you… it’s a real pain. This widget shouldn’t be the focus of my day, and I shouldn’t have to worry about what it’s going to do to my site. It completely killed all of the other widgets on my site yesterday.

Anyway, I appreciate the response. I’ll take a look at the fix you suggested and reinstall – since after all, I am willing to help myself.

Ciao!
Chris Ford

That’s how I updated too. Testimonials Widget updated to 2.10. Premium didn’t update, and I’ve looked everywhere for instructions on updating Premium – can’t find anything anywhere. Total disaster!

You’re not alone kkrousseau. I updated this morning. Apparently only the free version updated, though and I was left with a fatal error, and no active widgets on my site. I can’t find anything anywhere about updating the premium widget to the latest version, so I had to disable it. At least when I disable premium, the free version seems to work and I get all of my other widgets back. This widget is updated so frequently, it really makes me nervous. Just getting it to work from the beginning was a real chore. It’s been working fine since, and went through several updates until today when I logged on and it completely wiped out my site.

I had to deactivate premium for the time being until this is resolved. Every widget installed on my site below the premium widget was blocked on my site when I updated this morning.

I logged in to WP and saw that Tesimonials widget had an update again. This widget is the most updated widget I have on my site, but I didn’t worry about it, because you’ve told me in the past that updates wouldn’t change the way I set up the widget. If you remember, we had a lot of trouble getting this to work on my site.

So now I had to deactivate premium in order to get the rest of my site back to normal. If these releases are “stable” why are they updated so often? Now I’ll be worried the next time I see an update because I honestly don’t have time to be troubleshooting these things.

Please let me know how I am supposed to update my premium version. Now that I’ve deactivated it, I hope I don’t have to go through all of that CSS stuff again!!! This is a real headache you know!

How did you update to 1.10? I only received an update for the widget but not the premium widget. Now I’m getting a fatal error and it knocked my entire sidebar off.

Hey Michael,

I saw the update notice in my WP this morning so I clicked it. I get the same fatal error. I don’t see any way to update anything now. How do I fix this? What do you mean?

And it worked! Thanks again!

Thanks!

OK Thanks Michael. My only concern now is I don’t know where to insert the code from the FAQ. I inserted some code for social sharing buttons the other night and wiped out my site. I had to reinstall the functions.php, so I’m a little gun shy about just pasting code in there.

This is my functions.php below. Can you tell me where to insert the code from the FAQ?

[ Moderator Note: Please post code or markup snippets between backticks or use the code button. ]

<?php
/** Start the engine */
require_once( get_template_directory() . '/lib/init.php' );

/** Child theme (do not remove) */
define( 'CHILD_THEME_NAME', 'Balance Theme' );
define( 'CHILD_THEME_URL', 'https://www.studiopress.com/themes/balance' );

/** Create additional color style options */
add_theme_support( 'genesis-style-selector', array( 'balance-blue' => 'Blue', 'balance-green' => 'Green', 'balance-turquoise' => 'Turquoise', 'balance-pink' => 'Pink' ) );

/** Add support for structural wraps */
add_theme_support( 'genesis-structural-wraps', array( 'header', 'nav', 'subnav', 'inner', 'footer-widgets', 'footer' ) );

/** Add new image sizes */
add_image_size( 'grid', 295, 100, TRUE );
add_image_size( 'portfolio', 300, 200, TRUE );

/** Add Viewport meta tag for mobile browsers */
add_action( 'genesis_meta', 'balance_viewport_meta_tag' );
function balance_viewport_meta_tag() {
	echo '<meta name="viewport" content="width=device-width, initial-scale=1.0"/>';
}

/** Unregister layout settings */
genesis_unregister_layout( 'content-sidebar-sidebar' );
genesis_unregister_layout( 'sidebar-content-sidebar' );
genesis_unregister_layout( 'sidebar-sidebar-content' );

/** Add support for custom background */
add_custom_background();

/** Add support for custom header */
add_theme_support( 'genesis-custom-header', array( 'width' => 960, 'height' => 135 ) );

/** Reposition post info */
remove_action( 'genesis_before_post_content', 'genesis_post_info' );
add_action( 'genesis_before_post_title', 'genesis_post_info' );

/** Display author box on single posts */
add_filter( 'get_the_author_genesis_author_box_single', '__return_true' );

/** Customize the post info function */
add_filter( 'genesis_post_info', 'post_info_filter' );
function post_info_filter($post_info) {
	if (!is_page()) {
		$post_info = '[post_author_posts_link] [post_date]';
		return $post_info;
	}
}

/** Customize the entire footer */
remove_action( 'genesis_footer', 'genesis_do_footer' );
add_action( 'genesis_footer', 'custom_footer' );
function custom_footer() {
    ?>
    <p>? Copyright 2004-2013 <a href="https://www.myfordassociates.com/">Ford & Associates</a></p>
    <?php
}

/** Customize the post meta function */
add_filter( 'genesis_post_meta', 'post_meta_filter' );
function post_meta_filter($post_meta) {
	if (!is_page()) {
		$post_meta = '[post_categories] [post_edit] [post_tags] [post_comments]';
		return $post_meta;
	}
}

/** Customize 'Read More' text */
add_filter( 'get_the_content_more_link', 'balance_read_more_link' );
add_filter( 'the_content_more_link', 'balance_read_more_link' );
function balance_read_more_link() {
	return '<a href="' . get_permalink() . '" rel="nofollow">' . __( 'Continue Reading' ) . '</a>';
}

/** Customize search button text */
add_filter( 'genesis_search_button_text', 'custom_search_button_text' );
function custom_search_button_text($text) {
	return esc_attr('');
}

/** Reposition the breadcrumbs */
remove_action( 'genesis_before_loop', 'genesis_do_breadcrumbs' );
add_action( 'genesis_after_header', 'genesis_do_breadcrumbs' );

/** Customize breadcrumbs display */
add_filter( 'genesis_breadcrumb_args', 'balance_breadcrumb_args' );
function balance_breadcrumb_args( $args ) {
	$args['home'] = 'Home';
	$args['sep'] = ' ';
	$args['list_sep'] = ', '; // Genesis 1.5 and later
	$args['prefix'] = '<div class="breadcrumb"><div class="wrap">';
	$args['suffix'] = '</div></div>';
	$args['labels']['prefix'] = '<span class="home">You are here:</span>';
	return $args;
}

/** Add support for 3-column footer widgets */
add_theme_support( 'genesis-footer-widgets', 3 );

/** Register widget areas */
genesis_register_sidebar( array(
	'id'				=> 'home-featured-left',
	'name'			=> __( 'Home Featured Left', 'balance' ),
	'description'	=> __( 'This is the featured left area on the homepage.', 'balance' ),
) );

genesis_register_sidebar( array(
	'id'				=> 'home-featured-right',
	'name'			=> __( 'Home Featured Right', 'balance' ),
	'description'	=> __( 'This is the featured right area on the homepage.', 'balance' ),
) );

genesis_register_sidebar( array(
	'id'				=> 'portfolio',
	'name'			=> __( 'Portfolio', 'balance' ),
	'description'	=> __( 'This is the portfolio page.', 'balance' ),
) );

Glad it helped!