chrismacor

Hi Jamie,

I manually entered the credentials and at least the client ID was different.

However, now when I test the checkout, the paypal login appears but then disappears after a few seconds. Also, the pay by credit card option is not showing.

Thanks,

Christopher

Sorry for the delay Krystian.

I responded to the email notification thinking that would get to you.

I have already deactivated the account and reactivated it using the wizard.

The issues persists.

Would you recommend deactivating the account and reactivating manually?

Again, sorry for the delay and thanks for the help,

Christopher

I’m troubleshooting through. https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

They suggested I disconnect and reactivate through the wizard but I’ve already done that twice. I responded and asked if I should reactivate manually. Haven’t heard back yet. Thanks for your continued support.

https://snipboard.io/aYNZ1x.jpg

https://snipboard.io/XtHwcn.jpg

I’m not using Sandbox.

Thanks for your help Shameem,

Christopher

It never worked correctly.

https://snipboard.io/C6QN8q.jpg

https://snipboard.io/li6PEq.jpg

Shameem,

The correct email is entered in the Woo commerce paypal settings and the email is verified with Paypal. These have been correct all along and yet orders are still on hold . What do you suggest?

Thanks again,

Christopher

Hello Shameen,

My apologies! I thought I could reply to the email that was sent to me about this post. After not hearing back I figured you never got my reply. Anyway here it is.

Thanks for your reply!

The address of the paypal account is the administrative email of the website.

The “from” email is set to this same email.

Is there another place where the email needs to be entered?

How do I ensure that the email is verified?

I just turned off the Paypal checkout plugin leaving only the Paypal plugin enabled.

Are the two plugins redundant?

Thanks again for your help,

Christopher

I think I identified the plugin causing the trouble.
It isn’t Speak Out.
Thanks for your help and sorry for the inconvenience,
Christopher

Thanks for your help with this.
I just deactivated the Speak Out plugin and the site looks normal.
Does this help?
Thanks again,
Christopher

I tried both and neither work with this code

form#registerform {background: #21418C !important;}

any suggestions?
Thanks so much,
Christopher