chrissmit

In the end, I simply switched up that reporting function.

I checked out some errors, but they didn’t amount to anything.

As for the “attacks”: I use WordFence and make weekly backups using Updraft.

Good luck!

Thanks Jan,

I thought this was the case, but now I’m sure.

rgds
Chris

Hi (Joy),

Thanks for your help.
It did solve the problem.

Thanks, I’ll give this a try.

Hi,

I’ve checked and double-checked everything you said.
Check out the result: https://culturematters.com/shop

It’ shows some categories but not the simplicity that I’m looking for:
Simply:
2 main categories with all the other products either being in one of them (depending on where I want them.

This cannot be rocket-science and still I don’t seem to get it right.

I apprecietate your help, but I’m not getting anywhere with this…

Thanks again.

Sorry. Was away for some time.

The thing that I still don’t get is that I’ve made categories, and categories that have a parent category; meaning that they should be a subcategory, right?

Still those categories with a parent category are still showing up on the page, and that’s what I don’t want…

I just want to display two “main” categories and inside those main categories, there should be the subcategories.

Hi,

The current situation is that all categories are being displayed, including individual products.

I think all my settings are set correctly.
But they don’t result in what I want to see.

I only (!) want to see two categories:
Culture Matters & Other Stuff

Under those two main categories, I want (and I think I have) put subcategories that will have their individual products.

E.g. the main category Culture Matters should hold three subcategories: Video, Audio, Lists
But at this moment everything is being shown.

In the WordPress Appearance –> Customize, I’ve also set the Woocommerce to display Categories but it keeps on showing everything.

Also, on the Shop page, I’ve added the shortcode [product_categories] but even that doesn’t do anything.

In addition to my previous screenshot:
https://snipboard.io/DiR4Ja.jpg

Hope this helps

Hi,

Hopefully this works better:
https://snipboard.io/F8wlZM.jpg

Kind regards,
Chris

Hi,

I cleared my cache and checked on another computer (Mac/Safari): same result.

This is a screenshot of how I have tried a “normal” category into a subcategory: file:///Users/chrissmit/Desktop/Screenshot%202021-01-27%20at%2017.07.07.png

I’m still lost…

Thanks

Thank you!

Hi,

Taking out the shortcode solved the problem.

Thank you!

Hi,

Thanks for the quick reply.

Yes, the settings for Woocommerce are set as per your attachment.

With respect to the “Storefront” theme: will that affect my whole site?

Selling using Woocommerce is only a very small part of my site/business; It’s a live site and I don’t want to mess things up.
Or, can I just use that theme for Woocommerce?

Kind regards,
Chris

Hi,

Thanks for your previous help!
I don’t have that many orders/downloads (yet) so I’m going to leave it as it is for now.

I did check my settings for that specific product and the fact that my “tester” received a confirmation email (with download link) on one email address and not on the other is weird (he did check all other folders/(spam)boxes).

Just for the sake of it, I’ve copy-pasted the “copy for support” info below. Maybe you can see something in there.

Thank you again.
***

### WordPress Environment ###

WordPress address (URL): https://culturematters.com
Site address (URL): https://culturematters.com
WC Version: 4.9.0
REST API Version: ? 4.9.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.46 (Unix) OpenSSL/1.0.2g
PHP Version: 7.4.14
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.32-0ubuntu0.16.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.0
WC Database Prefix: wp_66f3ca3115_
Total Database Size: 50.85MB
Database Data Size: 39.84MB
Database Index Size: 11.01MB
wp_66f3ca3115_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_66f3ca3115_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_66f3ca3115_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_66f3ca3115_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_comments: Data: 0.84MB + Index: 0.11MB + Engine MyISAM
wp_66f3ca3115_et_bloom_stats: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
wp_66f3ca3115_et_divi_ab_testing_clients: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_et_divi_ab_testing_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_et_social_stats: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
wp_66f3ca3115_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_66f3ca3115_options: Data: 3.00MB + Index: 0.17MB + Engine MyISAM
wp_66f3ca3115_postmeta: Data: 6.42MB + Index: 0.67MB + Engine MyISAM
wp_66f3ca3115_posts: Data: 9.93MB + Index: 3.13MB + Engine MyISAM
wp_66f3ca3115_prli_clicks: Data: 2.68MB + Index: 2.12MB + Engine MyISAM
wp_66f3ca3115_prli_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_prli_links: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_66f3ca3115_prli_link_metas: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_terms: Data: 0.13MB + Index: 0.28MB + Engine MyISAM
wp_66f3ca3115_term_relationships: Data: 0.21MB + Index: 0.37MB + Engine MyISAM
wp_66f3ca3115_term_taxonomy: Data: 0.12MB + Index: 0.12MB + Engine MyISAM
wp_66f3ca3115_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_66f3ca3115_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_66f3ca3115_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_66f3ca3115_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_wfBlockedIPLog: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp_66f3ca3115_wfBlocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_wfConfig: Data: 2.24MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_wfCrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wfFileMods: Data: 4.53MB + Index: 0.95MB + Engine MyISAM
wp_66f3ca3115_wfHits: Data: 0.66MB + Index: 0.15MB + Engine MyISAM
wp_66f3ca3115_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_66f3ca3115_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_wfKnownFileList: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_wfLocs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_66f3ca3115_wfLogins: Data: 0.36MB + Index: 0.09MB + Engine MyISAM
wp_66f3ca3115_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wfNotifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_66f3ca3115_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_66f3ca3115_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_wfStatus: Data: 0.36MB + Index: 0.14MB + Engine MyISAM
wp_66f3ca3115_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_66f3ca3115_yarpp_related_cache: Data: 0.05MB + Index: 0.12MB + Engine MyISAM
wp_66f3ca3115_yoast_indexable: Data: 1.48MB + Index: 0.39MB + Engine InnoDB
wp_66f3ca3115_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_66f3ca3115_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_66f3ca3115_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_66f3ca3115_yoast_prominent_words: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wp_66f3ca3115_yoast_seo_links: Data: 1.48MB + Index: 0.34MB + Engine InnoDB
wp_66f3ca3115_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 732
customize_changeset: 1
custom_css: 5
dedo_download: 3
donation: 1
donor: 1
et_pb_layout: 38
event: 7
ig_campaign: 5
ig_message: 14
location: 1
nav_menu_item: 32
oembed_cache: 9
page: 88
post: 275
pretty-link: 34
product: 31
revision: 65
shop_order: 16
shop_order_refund: 11
wpdmpro: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

404 Simple Redirect: by Jordi Plana – 1.2
Titan Anti-spam & Security: by CreativeMotion – 7.2.5
Bloom: by Elegant Themes – 1.3.11
Cloudflare: by Cloudflare
Inc. – 3.8.9

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.0.2
Monarch Plugin: by Elegant Themes – 1.4.13
NK Google Analytics: by Manfred Rodríguez – 1.6.2
OneSignal Push Notifications: by OneSignal – 2.1.5
Blubrry PowerPress: by Blubrry – 8.4.8
Pretty Links: by Pretty Links – 3.2.1
Revision Control: by Dion Hulse – 2.3.2
StarBox: by Squirrly UK – 3.4.2
Table of Contents Plus: by Michael Tran – 2002
Ultimate Category Excluder: by Marios Alexandrou – 1.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.46

User Avatar: by Enej Bajgoric / Gagan Sandhu / CTLT DEV – 1.4.11
W3 Total Cache: by BoldGrid – 2.0.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 4.9.0
Wordfence Security: by Wordfence – 7.4.14
Yoast SEO Premium: by Team Yoast – 15.6.2
Yet Another Related Posts Plugin (YARPP): by YARPP – 5.10.2

### Inactive Plugins (2) ###

MCE Table Buttons: by Jake Goldman
10up
Oomph – 3.3

WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.6

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6257 - /products/
Cart: #6263 - /cart/
Checkout: #6264 - /checkout/
My account: #6265 - /my-account/
Terms and conditions: #62 - /general-terms-conditions/

### Theme ###

Name: Divi
Version: 4.8.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 59
Oldest: 2021-01-07 19:38:55 +0100
Newest: 2021-01-17 14:07:52 +0100

Hi,

Ok, thank you for your reply.

Things have been developing a bit here (party to my mistake)
This is the current situation:
There are 3 downloadable products:
1. https://culturematters.com/product/doing-business-in-the-usa-full-webinar/
2. https://culturematters.com/product/doing-business-in-the-usa-audio-version-only/
3. https://culturematters.com/product/culture-matters-cheat-sheet-your-international-companion/

Number 1 & 3 seem to work ok.

Except number 2 gives problems:
My colleague tried 2 email addresses:
[email protected] did NOT receive nor email not confirmation.
e-mail, [email protected] DID receive an email confirmation including the/a download link.

What am I missing here?

Thank you!