christie21

Hi @nawaz0705

Yes My hosting provider has had to add some PHP limits to help mitigate the processes for the time being, as my website is inaccessible & unusable without doing so. The issue was there before the PHP time limit was added.

Here is the content from the latest fatal error:

2022-09-23T19:09:37+00:00 CRITICAL require(): Failed opening required '/home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/HandpickedProducts.php' (include_path='.:') in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php on line 90

2022-09-23T19:34:58+00:00 CRITICAL Uncaught Error: Class 'WPDesk\FS\TableRate\RulesSettingsField' not found in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php:485
Stack trace:
#0 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php(377): Flexible_Shipping_Plugin->init_assets_url_on_rules_settings_field()
#1 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plugin-flow-common/src/Initialization/BuilderTrait.php(66): Flexible_Shipping_Plugin->init()
#2 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plugin-flow-common/src/Initialization/Simple/SimpleFreeStrategy.php(51): FSVendor\WPDesk\Plugin\Flow\Initialization\Simple\SimpleFreeStrategy->init_plugin(Object(Flexible_Shipping_Plugin))
#3 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/vendor_prefixed/wpdesk/wp-plug in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/flexible-shipping/classes/class-flexible-shipping-plugin.php on line 485

2022-09-23T20:55:25+00:00 CRITICAL require(): Failed opening required '/home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/neve-pro-addon/includes/modules/header_footer_grid/builder/page_header.php' (include_path='.:') in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/themes/neve/autoloader.php on line 148

2022-09-23T20:55:26+00:00 CRITICAL Uncaught Error: Interface 'HFG\Core\Interfaces\Builder' not found in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/themes/neve/header-footer-grid/Core/Builder/Abstract_Builder.php:34
Stack trace:
#0 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/boldgrid-backup/vendor/composer/ClassLoader.php(444): include()
#1 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/boldgrid-backup/vendor/composer/ClassLoader.php(322): Composer\Autoload\includeFile('/home/dh_qdwz9z...')
#2 [internal function]: Composer\Autoload\ClassLoader->loadClass('HFG\\Core\\Builde...')
#3 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/themes/neve/header-footer-grid/Core/Builder/Header.php(28): spl_autoload_call('HFG\\Core\\Builde...')
#4 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/boldgrid-backup/vendor/composer/ClassLoader.php(444): include('/home/dh_qdwz9z...')
#5 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/boldgrid-backup/vendor/composer/ClassLoader.php(322): Composer\A in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/themes/neve/header-footer-grid/Core/Builder/Abstract_Builder.php on line 34

Hi @margaretwporg

thank you for getting back to me. System report is copied below. As for the fatal errors, there are multiple showing across different days reading: fatal-errors-2022-09-24-eea35dd94bf1632a686ca3ed6d82bd71.log

### WordPress Environment ###

WordPress address (URL): https://www.crystalwaxcreations.co.uk
Site address (URL): https://www.crystalwaxcreations.co.uk
WC Version: 6.9.3
REST API Version: ? 6.9.3
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 8.0.28-0ubuntu0.20.04.3
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.3
WC Database Prefix: wp_v8yrrw_
Total Database Size: 43.39MB
Database Data Size: 29.92MB
Database Index Size: 13.47MB
wp_v8yrrw_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_v8yrrw_woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
wp_v8yrrw_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_v8yrrw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_v8yrrw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_actionscheduler_actions: Data: 0.20MB + Index: 0.20MB + Engine InnoDB
wp_v8yrrw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_actionscheduler_logs: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_v8yrrw_commentmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_comments: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_v8yrrw_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_lws_wr_historic: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_options: Data: 10.06MB + Index: 1.13MB + Engine InnoDB
wp_v8yrrw_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_postmeta: Data: 7.52MB + Index: 5.03MB + Engine InnoDB
wp_v8yrrw_posts: Data: 3.52MB + Index: 0.63MB + Engine InnoDB
wp_v8yrrw_redirection_404: Data: 0.25MB + Index: 0.08MB + Engine InnoDB
wp_v8yrrw_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_v8yrrw_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_v8yrrw_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_term_relationships: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_v8yrrw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_usermeta: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_v8yrrw_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_v8yrrw_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_wc_order_product_lookup: Data: 0.25MB + Index: 0.28MB + Engine InnoDB
wp_v8yrrw_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_v8yrrw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wc_product_meta_lookup: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_v8yrrw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_v8yrrw_yoast_indexable: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp_v8yrrw_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_v8yrrw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_v8yrrw_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_v8yrrw_yoast_seo_links: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wp_v8yrrw_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 451
bg_attribution: 1
custom_css: 1
customize_changeset: 13
elementor_library: 1
elementor-hf: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
lws-wre-event: 4
lws-wre-pool: 1
lws-wre-unlockable: 1
mc4wp-form: 1
nav_menu_item: 68
neve_custom_layouts: 5
oembed_cache: 8
page: 18
post: 4
product: 378
product_variation: 237
revision: 1341
shop_coupon: 53
shop_order: 488
shop_order_refund: 5
wp_global_styles: 1
wpforms: 1
yith-wcbm-badge: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5
Akismet Anti-Spam: by Automattic – 5.0
Autoptimize: by Frank Goossens (futtta) – 3.1.2
Total Upkeep Premium: by BoldGrid – 1.5.9
Total Upkeep: by BoldGrid – 1.15.2
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Elementor: by Elementor.com – 3.7.7
Flexible Shipping: by Octolize – 4.14.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.9.0
Jetpack: by Automattic – 11.3.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
Neve Pro Addon: by ThemeIsle – 2.3.6
Image optimisation service by Optimole: by Optimole – 3.4.6
Performance Lab: by WordPress Performance Team – 1.5.0
Post and Page Builder Premium: by BoldGrid – 1.0.6
Post and Page Builder: by BoldGrid  – 1.21.1
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.217

Redirection: by John Godley – 5.3.4
Orbit Fox Companion: by Themeisle – 2.10.19
WooCommerce Locations Pack: by dangoodman – 1.8.3
WooCommerce: by Automattic – 6.9.3
MyRewards: by Long Watch Studio – 4.9.6
Yoast SEO: by Team Yoast – 19.7.1
WP Mail SMTP: by WPForms – 3.5.2
WP Maintenance Mode & Coming Soon: by Themeisle – 2.5.1
WP Super Cache: by Automattic – 1.9
WPForms Lite: by WPForms – 1.7.6
YITH WooCommerce Badge Management: by YITH – 2.9.0

### Inactive Plugins (1) ###

Poptin: by Poptin – 1.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #53 - /shop-luxurious-eco-friendly-home-fragrance/
Basket: #54 - /cart/
Checkout: #55 - /checkout/
My account: #56 - /account/
Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 3.4.1
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-24 21:10:17 +01:00
Options: ?
Notes: 98
Onboarding: completed

### Action Scheduler ###

Complete: 271
Oldest: 2022-08-24 22:08:19 +0100
Newest: 2022-09-24 11:21:00 +0100

Pending: 6
Oldest: 2022-09-24 15:39:43 +0100
Newest: 2022-09-30 23:50:02 +0100

### Status report information ###

Generated at: 2022-09-24 11:24:52 +01:00

Okay, thank you for your help

Unfortunately not, I’ve tried disabling clearing cache & trying again but it still doesn’t seem to be working. Are you still seeing the same error?

I’ve checked google search console & everything seems to be just fine there, so now i’m baffled.

hmm thats strange, it should be yoast that handles my XML sitemaps, I’ve just gone into jetpack & disabled the sitemap option, as i think perhaps they may have been clashing

Thank you for getting back to me so quickly. I’ve looked & I can’t see the issue, I’ve even tried turning off each setting & seeing which, if any could be affecting it but to no avail.

When checking google etc.. website & urls are all still visible. I just keep receiving the same error of no XML sitemap can be found.

My website url is – https://www.crystalwaxcreations.co.uk/

Thanks again ??