Hi, thanks for the response! I was only able to talk to one of the people to collect this information. She was using a Samsung Galaxy Grand Prime when the keyboard began disappearing and she was unable to type. She then went in through her email app and said it worked that way…then, she tried going to the library to send one. This one went through…however, this time gave me a “mail delivery failed” notice–“Unauthenticated email from yahoo.com is not accepted due to domain’s
550-5.7.1 DMARC policy”…does this help??