chynnad
Forum Replies Created
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Forum: Plugins
In reply to: [Web Stories] Web Story conflict with Author Image pluginThank you for checking on the issue.
Best,
Chynna
Forum: Plugins
In reply to: [Export Post Info] Plugin version isn’t updatedHi team,
I wanted to nudge this ticket.
Best,
ChynnaForum: Plugins
In reply to: [GDPR] Add a new vendor to GDPRHey team,
I wanted to see if you had a chance to review this ticket?
Best,
ChynnaForum: Plugins
In reply to: [WooCommerce PayPal Payments] Increased in failed ordersThank you for working on this for me. I’ll continue to follow up with you in our email thread as well.
Best,
ChynnaForum: Plugins
In reply to: [Yoast SEO] Block Editor can’t open posts due to YoastSorry, it looks like there was a corrupt database table causing the error with Yoast. We were able to fix it with the help of the host and the theme developer.
Thanks for following up!
Best,
ChynnaForum: Plugins
In reply to: [WooCommerce PayPal Payments] Increased in failed ordersHi Niklas,
We currently have logging turned on for the plugin and the MERCHANT_NOT_ENABLED_FOR_REFERENCE_TRANSACTION error is only showing on the customer’s end and not in the logs.
I went ahead and submit the logs and the WooCommerce system report on your site.
Best,
ChynnaForum: Plugins
In reply to: [Web Stories] GSC errorsYup we were able to get this resolved today. There was a plugin conflict with WP External Links. I’m not sure why I couldn’t see the error on the staging site but I’m happy we got it fixed.
Thanks,
ChynnaForum: Plugins
In reply to: [Web Stories] GSC errorsHi Adam,
The staging site is a direct clone of the live site that I created to troubleshoot this issue. I have sent over the site health form for the staging site.
Best,
ChynnaForum: Plugins
In reply to: [Web Stories] GSC errorsHi Adam,
I thought it was a plugin conflict, too, but when I started testing on my staging site, the error when away. This leads me to believe that there might be something going on that isn’t the result of a plugin conflict.
Best,
ChynnaForum: Plugins
In reply to: [Web Stories] GSC errorsHi Adam,
I have filled out the form with the Site Health information.
Please let me know if you need anything else.
Best,
ChynnaForum: Plugins
In reply to: [Web Stories] Editor user can’t add poster image or upload crop imageThank you for following back up with me. The VA said they were able to save the poster image without issue now. So the update fixed the problem!
Thanks,
Chynna- This reply was modified 3 years, 1 month ago by chynnad.
Forum: Plugins
In reply to: [Web Stories] Editor user can’t add poster image or upload crop imageThanks Luckyna! I have updated the plugin and now I’m asking my VA to test adding the poster image again.
I’ll follow up with what she says.
Best,
ChynnaForum: Plugins
In reply to: [Web Stories] Editor user can’t add poster image or upload crop imageHi Luckyna,
I’m currently on the 1.10.1 version of the plugin.
Forum: Plugins
In reply to: [Web Stories] Editor user can’t add poster image or upload crop imageYup, the VA currently has editor user permissions, and she mentioned that if she has the editor role on other sites, she’s unable to add the poster image there.
My host is currently BigScoots.
Forum: Plugins
In reply to: [ShopWP] Shopify error for pluginThank you! I’ll give it a shot.