cindybou

Hi, Thought I’d just summarize what’s been done here, you can ignore the previous 3 posts…

1. Uninstalled SF plugin and re-installed
2. deactivated all plugins and turned back on one at a time. One of them seemed to be in conflict. However, I can submit the forms one time each only. If I try to resubmit, they do not go through.
3. Changed site theme to ‘out of the box’ WP theme, but the forms still did not submit.
4. What is strange is that hosting company C-panel shows that the site is running WP 3.8.3, however, it is 3.9. Company says no-one has updated the site to 3.9.
5. Hosting company says site crashed because of the following reason: “The database password encrypted”. Not sure this makes sense.
6. Links you can test are: https://www.painlesshire.com/client-questionnaire/ https://www.painlesshire.com/contact-form/ https://www.painlesshire.com/quick-start/

I’m thinking there is a definite bug here or something went really awry with the hosting company. These forms were all working perfectly on Sunday.

The forms are working sporadically. I just got the contact form to work once. now it won’t submit again.

Also, I did end up uninstalling and re-installing.

oh, and wanted to tell you that the hosting company said the issue was “The database password encrypted”. Would that cause any issue? Seems like a strange reason.

Correction. that 1 form isn’t working anymore either.

Also, I deactivated one plugin and now one of the forms is working, but the other 2 still aren’t… Weird.

Forms not working are:
https://www.painlesshire.com/client-questionnaire/
https://www.painlesshire.com/contact-form/

I tried to re-upload and it failed. So, if I uninstall and reinstall, the existing options will stay? Nervous…those forms have alot of custom fields and took a long time to build.

Hosting company got site back up, but now they are saying that we need to re-install the plugin to get it to work. That makes no sense to me as I can see the plugin in WP-admin. Does that make any sense to you? If I do need to, is there an easy way to save the forms I’ve created and re-import?

Now the whole site has a “Error establishing a database connection” message. Can’t access site or backend. I’m thinking hosting company issue?

You are awesome! Thank you. Will get back to you soon.

Thanks. I did confirm the org ID and we are definitely not over the limit for the month. There was a database error message on the site yesterday, so I’m wondering if it is hosting company.

How do I go about determining plugin conflicts? There are several plugins that are installed but not active, do I need to check those too?

And how do I know if there is a conflict?

Also, everything looks fine with the forms then?

I checked with them and they don’t recall updating anything. I’m having them check with other employees. If I turn off plugins one at a time, will it resolve? Any suggestions on how to figure it out?

My client upgraded to 3.9, so I will need to check to see what other plugins they may have updated.

By not submitting, I mean that no data is passing to Salesforce at all.

Links are: https://www.painlesshire.com/quick-start/
https://www.painlesshire.com/contact-form/

Ah! Perfect. One final question for you. Do I need to create a custom field in Salesforce for this? If so, what type of field should it be. If not, should I be putting anything specific in the “field” name field on the form?

Just to clarify, do I put all the formatting and text in the Label field? or does it go in Value or Options? It doesn’t seem to be taking my html formatting.

It is a pretty long piece of text that I have. Trying to use BR for line breaks. Does that work in this form?