ckaiser3

Hello,

Unfortunately, the issue is not resolved. Now Pinterest is saying they can’t download my feed. This is the error message in my Catalog Diagnostics :

Pinterest couldn’t download your product data source

What to do: Check your data source URL and password to try again. If the issue persists, contact us

I haven’t changed anything since I fixed the .htaccess file. Do you have any idea what could cause this?

Craig

• This reply was modified 2 months ago by ckaiser3.

Ok, I have an update. Looks like it was an issue with my .htaccess file. I corrected it and my image 404’s are gone. Pinterest should be able to access al the image file links now from my product feed, so I think the problem is solved. I’ll know tomorrow when Pinterest ingests the feed again.

If any problems persist, I’ll post back here for a follow up. Thanks.

Craig

Hi,

I am just using WordPress and Woocommerce. The images are hosted on my server. I’m not using any third party.

In my Pinterest Diagnostics tab for Ingestion Issues, for Error 1300 it says:

Error 1300

Unable to retrieve the image

What to do:?Contact your image hosting service provider. Their server encountered an error while processing the request to download your?image_link?value.

Here are the first 5 image links it says it’s unable to retrieve :
https://craigartprints.com/wp-content/uploads/2024/05/Field_of_Wildflowers_Vintage_Style_3_Pan_main_mockup.jpg

https://craigartprints.com/wp-content/uploads/2024/05/Field_of_Wildflowers_Vintage_Style_3_Pan_main_mockup.jpg

https://craigartprints.com/wp-content/uploads/2024/05/Field_of_Wildflowers_Vintage_Style_3_Pan_main_mockup.jpg

https://craigartprints.com/wp-content/uploads/2024/07/11oz_White_LH_Mockup-main.jpg

https://craigartprints.com/wp-content/uploads/2024/07/Im_Fine_11_oz_Accent_Coffee_Mug_LH_Black_Mockup.jpg

Hi,
I enabled the login masking again and then re-saved the permalinks in the settings tab. No change. Still comes up as a 404. The site owner is using the plain setting in the permalinks structure. Would that cause this?

Craig

I have contacted Pinterest previously and they said they knew of no such ad credits. In addition, the link you gave me brings up a 404 error. If this was originally for new advertisers, I never received any credits from them when I began advertising, nor did they inform me of any such credits being available. There are no promotion offers listed anywhere in my Pinterest business account. It appears that if they did offer free ad credits, they no longer do that. You may want to take down that offer notice on your plugin page.

Here is a post to the Pinterest Business Community dated November 2023 :
https://community.pinterest.biz/t5/find-support-and-learn-from-other-small-businesses/pinterest-ad-credits-for-new-accounts/td-p/66759

Well? I’m still waiting for your explanation on this. If you are not giving $125 in Pinterest ad credits you should remove that verbage from your plugin description.

It is stated plainly, right on the www.ads-software.com Plugin details page for the plugin. Right under where it says Pinterest Ads : https://www.ads-software.com/plugins/pinterest-for-woocommerce/

Craig

Ah, ok, thanks. That’s what I was most worried about. You’ve been very helpful. Thanks. I use WooCommerce also, so now I have to find out if it will impact that at all.

Actually, I just realized that WooCommerce creates tables in the WP databases so it should not be a problem, I don’t think.
Craig

• This reply was modified 1 year ago by ckaiser3.

Thanks. The reason I asked is that the upgrade checker utility for upgrading to MySQL 8.0 flagged that as a warning because MySQL 8.0 is by default, in strict mode and if the timedate column in the tables are left at 0000–00-00, it may cause problems with the database when upgraded and I can’t take chances with that. The MySQL documentation suggests as one solution, to set that to a value of either NULL , or a numerical value. There is an option to set it for current_timestamp, and I wondered if setting that value to either NULL, or current_timestamp would cause issues with the database. So you are saying that I can change that value to NULL, or current_timestamp and it will be ok? Either of those values removes the warning in the upgrade checker utility report.