Clementbb

Hi there,
I have the same problem. Still not working with version 2.4.0.

In the google_product_category column of the data feed, there is the number like 1604 (for 1604 – Apparel & Accessories > Clothing). But still considered empty by Facebook.

Hi, I have the same problem. I didn’t realise the emoticon was the problem! I just tested without it and the mail was logged.

Hey,
Just to say I didn’t find the cause of the problem. But I changed host and it works fine, no problem since then. I have to admit the previous one was cheap for the website.

Thank you for your help

Thanks for your explanation, i’ll check the next version then : )
have nice day

Ok thanks, so it’s not host related ?

Hi, thanks for your anwser.
In deed, i didn’t see this option at first.
It works that way!

Hi
Yes I have replaced WordPress files with fresh ones.
Each time the problem occured, I inspected WordPress log files and the host log files. But I never saw anything special at the appearance of the problem.

In the htaccess file, there is only one plugin that have a dedicated section (so which can write in the file). It’s a cache plugin, I have contacted the support and after desactivating some settings, including the rewrite rules, the problem occured again, meaning It’s not this plugin fault. I asked other plugin like backups and redirections but they confirmed they do not get to rewrite htaccess.

In addition to that, I cloned the website on another server (but similar) around 15 days ago. Didn’t see the issue yet.

I just set all access setting of the file to “Read”. I’ll see what happens…

Does a tracking plugin like the one you suggested can give more information than there is in the log files ?

Hey,
I come back after checking up with different plugins and unfortunatly the problem still occurs (randomly after 15 days) and can’t find any explanation :'(
Is it possible that the host have something to do in that ?

Ok thanks, i’ll remove the plugin from my suspect list : )

Yes it might be good to have fresh WordPress files.
I’m checking with other plugins potentially able to rewrite htaccess and if I don’t find anything (except my despair), the permissions restrictions is a good idea (but i would have to make sure it’s compatible with the cache plugin behavior).

Ok thanks, i’ll remove the plugin from my suspect list : )

Yes, that’s what i do to bring back the site.
But I need to find what’s causing that. I can’t be there 24h/24h ready to manually edit the htaccess everytime it’s randomly down.

Thanks for your suggestion. Do you know if this plugin tracks WooCommerce settings ? I don’t see it in the description.
I’ll install it and see, however i’m the only admin that manage WooCommerce settings, the others do not venture there…

Hello,
nothing to report on the host side…
I also checked if erverything was up to date in WooCommerce > Status > Tools. Everything seems fine.

Hi, I didn’t want to create another topic, but my problem is similar.
The website language is French/English. Even if French is the default language, my admin is in French and the order was made by a French customer: the invoice is in English. I can create a template to translate some words myself (invoice number, date, address…). But the product titles are from the English version of the product.