clicks11

I have the same issue. I’m a happy user of the plugin on 15+ sites and today I found that one of them is not working for the download of the zip archive. The PHP installer is downloadable just fine.

ticket created

HI Mandeep,
Thank you for your reply, that’s nice. Since I’m using the free version, I wasn’t expecting any interaction. I have your plugin on about 15 websites and on two of them that have the last version 3.6 I’m getting an error after publishing the draft of the cloned page. If the page is created from scratch, no issues. My WP is 5.2.2. If interested to dig deeper, I’ll be happy to provide credentials to either of my sites or both. It’s not critical for me, I just won’t be updating to v. 3.6 on other sites for now.

@carsonthetford I ended up using Simple WordPress Membership. Not as feature rich as UM, but working just fine for that particular project.
If you are on a shared hosting, you might try turning off the ModSecurity WAF (in cPanel or asking tech support). This solves similar issue not saving the templates I had in Mailster. I curious if that works for UM as well…

Disabling ModSecurity in cPanel (or asking your provider to disable it on the server if it is not present in cPanel) might help…

Although Ultimate Member has already been replaced by a different membership plugin in my particular project, I’m still getting notifications from this thread.

The workaround might be turning off the ModSecurity WAF. On shared hostings, you can do it either in cPanel by yourself or if your provider removed that option (NameCheap in my case), you might need to contact them and ask to turn off ModSecurity. This worked for me when I was getting 404s while saving Mailster campaigns.

Hi thank you for looking into this that quickly. I’ll test the feature on a fresh install of WP with only Simple Membership plugin and will let you know.

Ultimate Member plugin removed. Different membership plugin tested, approved by client, and implemented.

Live goes on and I’m marking this thread as “resolved”.

>> I’m afraid, it’s not Ultimate member issue by your server settings issue.
>> Regards.

Well, I have to say that UM worked just fine on my current shared hosting NameCheap in the past. Last month, I was changing email templates and saving them just fine. That is the same hosting I’m testing a bare installation of WordPress and only the latest UM without any other plugins.

Do you have available older versions of UM for download? I can test them… Or, do you provide a paid support/service to find the issue? Basic (free) UM is a great fit for my project without the need of any extensions, but when it stopped working, I can’t use it anymore.

I received a message from Ultimate Member Support linking to a different thread.
Hi @clicks11,
Can you please clarify what’s not working?
What do you see? Does your user page permalink is /user?
If you have a different permalink name the link, the /user won’t work.

What’s not working – I can’t save changes in email templates. I also tested on a fresh installation of WordPress without any plugins and with the default theme Twenty Seventeen. The issue applies to any email template (Ultimate Member / Settings / Email). When I click [Save Changes], I get this:

Forbidden
You don’t have permission to access /xxxxxxxxxx/wp-admin/admin.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

and changes are not saved.
I can email WP access to my test site (https://11clicks.net/c-078-c/) as well as the live site that uses UM.

Thank you again for looking into this.

Hello
Thank you for taking time and looking into this. I tried number of things to find out the cause, including fresh installs of WordPress with or without SSL. Here is a test install with SSL: https://11clicks.net/c-078-c/ It is bare WordPress with its latest theme and UM plugin, nothing else.
If you like to take a look inside, I can PM ID and passwords for wp-admin.
Thank you again.