clinthi53

Hello @judith0,

Thank you for following up.

Months later, the ticket is still open, and support is not responsive.

Barry

I did not upgrade to Spectra. It seems the upgrade happened without me realizing it. I am cautious and careful about using plugins.

I have problems with my buttons now. The support ticket has been open for 2 weeks. Apparently, the ticket was escalated. I am crossing my fingers that the escalation gets a resolution. The experience with Astra support to date is dismal, so crossing my fingers and hoping right now.

@thebengalboy One more comment, promise, I should have checked email. Thank you for escalating.

@thebengalboy I want to make one more comment here.

I really appreciate a little attention to this usnresolved Astra ticket. However, this an example of a typical Astra reply that does not resolve a ticket, give an update regarding progress, or make a committment for when to expect a resolution.

This is a common Astra reply that gives the appearance of support but does not provide support.

“…I had to change the date…” I had to unpublish not change the date, @thebengalboy.

Hi @thebengalboy, the ticket ID is 260385.

Additionally, It appears that instead of using the staging site set up at Astra support’s request, Astra created a live test post that showed up on my site home page. As a result, there was a blank post on my homepage named “test”! I had to change the date so the blank “test” post did not show as one of the latest posts on my homepage.

Also, global button changes seem to not work at all now. I wanted to link to a post last night. When I looked at the page I wanted to link, buttons were not right. I made a global change, and no change was made. I made an affiliate link directly to the manufactures’ product page so readers would not see my Astra buttons.

Each time I have an Astra support ticket, it is a tedious process. I am moderately technical now but have an extensive technical and major accounts sales background supporting and selling data center and application development tools.

It is bewildering that Astra has a good product with such desultory support. If any company I was associated with provided the low level support that Astra provides, I would have been unceremoniously and rightfully kicked out of the account.

I like the theme and only require a little support. It would be nice to have competent, timely support when required.`

My Astra support experience is dismal.

I have a ticket open for 13 days. Astra’s resposnses include whining that the ticket volume is too high to respond, apologizing for the inconvenience, and thanking for the patience. The last Astra response was 6 days ago!

I like the theme and only requiare a little support. It would be nice to have competent, timely support when required.

I have the same misalignment issue and would like to avoid a WP downgrade.

When do you expect the “next release”?