Brandon Olivares

@carlrozemaaxcintnl Can you attempt the update again? I think you caught me in the 2 minutes between updating the trunk and updating the 4.0.0 tag. I’ve confirmed there’s no remnant of the amphp requirement in the current release so the error should no longer occur.

Also experiencing this issue, but no idea what the conflicting plugin is.

Thanks for your feedback @leanderbraunschweig. I agree things could be made a bit more intuitive. I’ve noted your suggestion and we’ll work on improving this in a future version.

Hi, sorry for the error. Can you see if the update works now?

Hi @alexpty, the great majority of hosts support 5.6 or above. And I’m not saying we won’t support it, simply that this is the solution for now. We’re discussing our best options to balance both reaching as many users as possible, and also using up-to-date technologies.

@teplitz, there are two ways of fixing this: either upgrade your sites to php 5.5 or greater, or replace line 285 of backwpup/inc/class-destination-ftp.php with the following:

			$ftp_ssl = BackWPup_Option::get( $jobid, 'ftpssl' );
			if ( ! empty( $ftp_ssl )

@prettybiddy, are you able to get Hostgator to upgrade your version of PHP? According to this article, they have PHP selector in CPanel which should allow you to change your PHP version. I’d suggest 5.6 or above.

@xolite, as far as I know that’s not new to 3.5.0. It’s only a warning so it shouldn’t stop your backup from being completed.

@mindctrl, thanks for reporting the line number. Taking a look at the code, it looks like you can safely comment that line out and the fatal error will go away. We’ll be sure to fix this in the next version.

@sublines and @nohcho82, what version of PHP are you using? It might also help if you can check if there’s any error in the error log, or ask your host if you’re not sure how to check that.

Hi @vgancov, don’t you have FTP access?

Also if you can double check on the PHP version, I think the error comes from PHP versions less than 5.5, but I need to make sure. I tested this on 7.1 with no errors.

Hi again @vgancov,

Would still like to know your PHP version, but I think doing this will solve your problem until we can institute a fix:

in backwpup/inc/class-destination-ftp.php, you’ll see this on line 285:

			if ( ! empty( BackWPup_Option::get( $jobid, 'ftpssl' ) )

Replace it with this:

			$ftp_ssl = BackWPup_Option::get( $jobid, 'ftpssl' );
			if ( ! empty( $ftp_ssl )

Let me know if this makes sense.

Hi @vgancov, what version of php are you using?

@jeanmichemuche and @fran4444, thanks for the report. If you can find an exact line number or any more precise error, that’d be great. @fran4444 you said there was a white screen, I’m assuming a fatal error caused it, and knowing this error would be helpful. Also the log file should have metadata that lists the file and line number in which the error occurs. You can either look or perhaps provide the actual log file (not just the text of it).

@stefanp44, yes that is more than likely the issue. Unfortunately there’s not too much we can do at our end. You might let your host know about the issue, and they can try to find a solution, or else switch database versions. But it seems to be a well-known issue with this version of MariaDB.