Jamie

Check in WP Admin > Settings > General that both URLs there are set to use https.

Sorry you had trouble. You’ll want to use the export/import plugin that the team behind Astra created specifically for the Astra theme as they do things a little differently in their theme. https://www.ads-software.com/plugins/astra-import-export/

What are your URLs set to in WP Admin > Settings > General?

In the Site Info they show like this

WP_HOME: undefined
WP_SITEURL: undefined

Which is odd.

On what page and section of that page on the live site can we see the link to the mp3 file?

• This reply was modified 5 months, 1 week ago by Jamie.

Can you provide your Site Health info from Tools > Site Health and then go to the Info tab?

There is no panels tab any longer. It should be under General tab in Advanced section now if you are using a current version of WordPress.

Hi @gm10, please see this documentation since you are also using the Beaver Builder plugin.
https://docs.wpbeaverbuilder.com/beaver-builder/basics/smooth-scrolling/

However, if you need further help, please submit a ticket since you are using premium products, not the free version which we support here. Per guidelines of this forum, we cannot provide support to you here for premium products

• This reply was modified 5 months, 2 weeks ago by Jamie.

It looks like a caching issue because if I add a query string to the URL then only one footer loads.

e.g.

https://aggiornamenti.pointsolutions.it/soluzioni-software/?nocache

I would suggest disabling all caching to see if the issue resolves. If it does, then you know it’s an issue with caching settings – either server or via the plugin you are using.

I see the double footer in Firefox and Chrome actually.

You tried manually resetting the plugins as mentioned in the link in my last reply? Here it is again:
https://www.ads-software.com/documentation/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

Are there plugins active on your site at this time? If so, Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

You might also try re-installing WordPress in Dashboard > updates if you can just to rule that out.

Since your issue is with WooCommerce, I would recommend posting in that support forum instead
https://www.ads-software.com/support/plugin/woocommerce/

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

Glad to help @steebow!