cognitiveclass

Hi,

Apologies for the delay. This has been fixed in the latest update. Feel free to let us know if you have any further issue.

Thanks for your patience,
Cognitive Class

Hi,

We’ve included a setting to enable the Send Button in the Appearance tab in the latest update. Try it out and let us know if it solves your issue.

Regards,
Cognitive Class

Hi John,

Would you mind updating now and letting us know if you’re still experiencing any issues?

Hi,

Would you happen to know which version of the plugin were you using before you updated?

Regards,
Cognitive Class

• This reply was modified 7 years, 1 month ago by cognitiveclass.

Hi,

Twilio VOIP from the browser isn’t supported on some mobile devices. What browser and Android/iOS version are you testing with?

Hi,

This should be fixed in the upcoming update. We’ll let you know once it’s available.

Regards,
Cognitive Class

Hi,

A dedicated send button is probably the best way to clear up the confusion with the UI. We’ll address this in the upcoming update or the following one.

Regards,
Cognitive Class

Hi,

Please try the latest update and let us know if you have any further issues.

Regards,
Cognitive Class

Your chatbot appears to be showing up on all browsers. We’ve released an update that prevents browser caching issues. Could you update and let us know if you’re still experiencing issues?

Hi John,

Could you specify the “Link to the page you need help with:” field to help us diagnose your issue?

Thanks for the feedback. This plugin was previously still in development but we are currently looking to add it to that page.

Happy to help!

The “context” field in the HTTP response is an array containing the current value of each of the context variables. For example, if you have context variables called “var1” and “var2”, you can access them using the $context variable like this:

$val1 = $context['var1'];
$val2 = $context['var2'];

You can then use PHP to store these values in your database. As you can tell, this will require some coding.

Hi Binary Coder,

The update has been released. You can find the button customization in the Appearance tab of the settings page. Feel free to let us know if you need anything else.

Regards,
Cognitive Class

Hi,

The update has been released so you can get started with it now. The WordPress documentation has a detailed explanation of how hooks are used, though you can find a lot of other tutorials online.

For your case, you can use our plugin’s hook by doing the following:

1. Navigate to the wp-content/themes/yourthemename directory and open the functions.php file.
2. Add the following line anywhere in the file, but replace ‘function_name’ with a function name of your choosing:
add_action('watsonconv_message_parsed', 'function_name');
3. Create a PHP function with the same name. This function will now be called every time a user receives a message from the chatbot, and it will be given the body of the HTTP response as an argument. This argument will be in array format, so you can access the context like this:

function get_context_variables($response) {
    $context = $response['context'];
}

Feel free to ask if you have any questions.

• This reply was modified 7 years, 2 months ago by cognitiveclass.