cognitiveclass

It should be available by the end of this week. We’ll let you know as soon as it’s released.

Hi,

This feature will be included in an upcoming update.

Regards,
Cognitive Class

Hi,

In an upcoming update, we’ll be adding WordPress hooks for sending and receiving messages that will allow you to write PHP functions to access the context variables in addition to other data in the HTTP response. Will this satisfy your needs?

Hi,

Unfortunately, there doesn’t appear to be a way to use this feature with slot nodes in their current state. We’ll let you know if this changes or if we find a workaround.

Thanks for your interest,
Cognitive Class

Hi steph1369,

Some changes have been made to the way the chat box is loaded on pages in recent updates. If you’re still interested in using the plugin, could you update to the newest version and let us know if you’re still experiencing issues?

Thanks,
Cognitive Class

Hi,

Thanks for bringing this to our attention. We will look into this issue and keep you informed on its status.

Regards,
Cognitive Class

Hi steph1369,

Thanks for bringing this to our attention. We’re looking into this and we’ll let you know as soon as we’ve identified the cause of the issue.

Thanks for your patience,
Cognitive Class

Hi Erich,

Thanks for bringing this to our attention. The chat box always displays in full screen on mobile devices, but we can make this an optional setting. We’ll also look into the landscape mode issues and let you know when it’s been addressed.

Regards,
Cognitive Class

• This reply was modified 7 years, 3 months ago by cognitiveclass.

Hi Erich,

Thanks for taking the time to provide such detailed feedback. Currently, the minimized setting only controls how the chat box appears on the first page of your website that the user visits. After that, the chat box will preserve its minimized state between different pages.

However, we will take your points into consideration and may add a setting which can prevent the chat bot from preserving state between pages, in addition to a page-specific “Minimized” setting.

Regards,
Cognitive Class

Hi rogerabino,

Thanks for bringing this to our attention. We’ll look into this issue and try to address it in the next update. In the meantime, could you provide us with your version of Internet Explorer to help us diagnose the issue?

Regards,
Cognitive Class

Hi,

Thanks for taking the time to contact us. Your issue appears to be caused by a bot detection feature Byethost places on their server. We may add support for this in the future, but to address this issue immediately you would have to ask your hosting service provider (Byethost) to disable this.

Thanks for your patience,
Cognitive Class

@steph1369
Would it be possible for you to create a new topic in the support forum and fill in the “Link to the page you need help with” box? It would help us diagnose your issue.

Hi Steph,

If you’re getting no error when submitting your credentials, that means your WordPress server isn’t having any issue sending messages to your chatbot.

What do you have selected for the “Show Chat Box On” setting on the Behaviour tab? Try to select “All Pages Except the Following”, and make sure no checkboxes are selected below it. Then press Submit (the current page selection is slightly confusing, this will be addressed in an upcoming update).

If there’s a Javascript error preventing the chat box from displaying, it will show up in the console. This can be accessed in Chrome by pressing Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac).

Thanks for your patience,
Cognitive Class

Hi @steph1369,

AlwaysEnthusiast’s workaround was required for the previous version of the plugin as the URL given on your Credentials page was different from the one required by the plugin.

However, this has been addressed in a recent update and now it should work by simply copying the full “Workspace URL” from your Deploy->Credentials page into the plugin’s setting, without worrying about the “Workspace ID”. The Workspace URL on your Credentials page should look like this:
https://gateway.watsonplatform.net/conversation/api/v1/workspaces/{workspaceID}/message/

Is it possible that the username or password you entered is invalid? What is the error you get when you use the exact Workspace URL, Username and Password as they are given on the Deploy->Credentials page?

Thanks,
Cognitive Class

Hi,

This has been fixed in the latest update to the plugin. Please try it out and let us know if you have any further issues.

Thanks,
Cognitive Class