Diego Meneghetti

@antruco “Payment Plugins for Stripe WooCommerce”

Hello, Zubair @doublezed2

I appreciate the support, but unfortunately I was only able to resolve the problem by changing my Stripe connection plugin. Before that, I deactivated all plugins, including the ones you indicated, and left only those related to payment. But even so, Stripe received orders with errors, stating that the card was from India, etc.

As there was no time to go further, I decided to stop using this plugin and switched to a plugin recommended by Stripe itself. So far, everything is working fine with the new plugin – I just needed to update the payment method for each subscription. I believe that the change of plugins and Stripe accounts, even though it kept the customer ID and credit cards, did not upload the information to Woocommerce Subscriptions.

Hello Omar (@omarfpg)

Thanks for reply!

Here are the screenshots (in Brazilian Portuguese, sorry):

WordPress general settings: https://imgur.com/a/P9CL0ep

woocommerce general settings: https://imgur.com/a/8FNN6iH

It is important to highlight that the only thing that changed on the website was the Stripe APIs. With the APIs in the initial Stripe account (created two years ago), payments occur normally, without any problems. When changing APIs to connect to the new Stripe account, no payment is completed successfully, generating the errors I mentioned. In other words, if I change back to the APIs for the first account, payments are completed successfully. If I use the new account’s APIs, errors appears.

Unfortunately I have to use the new Stripe account due to company and bank registration changes.

Here are the status report:

` WordPress Environment

WordPress address (URL): https://www.acqa.com.br
Site address (URL): https://www.acqa.com.br
WC Version: 8.6.0
REST API Version: ? 8.6.0
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.27
PHP Post Max Size: 64 MB
PHP Time Limit: 3000
PHP Max Input Vars: 5000
cURL Version: 8.6.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 8.0.36
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.0
WC Database Prefix: WSeK6Sk_
Tamanho total do banco de dados: 325.04MB
Tamanho dos dados do banco de dados: 224.35MB
Tamanho do índice do banco de dado: 100.69MB
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amn_mi-lite: 3
attachment: 2390
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dlm_download_version: 2
elementor_library: 25
forum: 13
ml-slide: 1
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whatsapp-accounts: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (43)

WPML Multilingual CMS: por OnTheGoSystems – 4.6.9
Akismet Anti-spam: Spam Protection: por Automattic - Anti-spam Team – 5.3.1
All In One WP Security: por All In One WP Security & Firewall Team – 5.2.7
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Download Monitor - Email Lock: por WPChill – 4.3.3
Download Monitor - Email Notification: por WPChill – 4.1.9
Download Monitor: por WPChill – 4.9.11
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: por Thomas Geiger – 1.20
Elementor: por Elementor.com – 3.19.4
Essential Addons for Elementor - Pro: por WPDeveloper – 5.5.1
Essential Addons for Elementor: por WPDeveloper – 5.9.10
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PublishPress Future: por PublishPress – 3.2.0
Pretty Links: por Pretty Links – 3.6.3
PRO Elements: por PROElements.org – 3.18.3
Really Simple SSL: por Really Simple Plugins – 7.2.3
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Ultimate Member - bbPress: por Ultimate Member – 2.1.6
Ultimate Member - WooCommerce: por Ultimate Member – 2.4.0
User Role Editor: por Vladimir Garagulya – 4.64.2
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Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2
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Yoast SEO: por Equipe Yoast – 22.1
WP Mail SMTP: por WP Mail SMTP – 3.11.1
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WPML String Translation: por OnTheGoSystems – 3.2.9
YITH WooCommerce Customize My Account Page Premium: por YITH – 4.2.0 Inactive Plugins (5)

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Payment Methods by Product & Country for WooCommerce: por WPFactory – 1.7.9
PayPal Brasil para WooCommerce: por PayPal – 1.4.9
Pix por Piggly (para Woocommerce): por Piggly Lab – 2.0.29
WP Rocket: por WP Media – 3.11.5 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

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exclude-from-search (exclude-from-search)
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rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ? Templates

Overrides: – Memberships

Modo de restri??o:: Redirecionar para página
Conteúdo público:: –
Excluído dos descontos:: –
Planos de Associa??o:: 1
Sentinelas 2023:: Membros: 45Método de acesso: Apenas atribui??o manualDura??o do acesso: Ilimitado Assinatura: N?o Assinaturas

WCS_DEBUG: ? N?o
Subscriptions Mode: ? Modo ao vivo
Subscriptions Live URL: https://www.acqa.com.br
Subscriptions-core Library Version: 6.8.0
Subscription Statuses: wc-active: 268
wc-expired: 1
wc-pending-cancel: 4
wc-on-hold: 331
wc-cancelled: 579

WooCommerce Account Connected:  No
Report Cache Enabled: ? Sim
Cache Update Failures: ? 0 com falhas Configura??o da loja

Country / State: Brasil — S?o Paulo Assinaturas por meio de gateways de pagamento

Stripe: wc-active: 268
wc-on-hold: 331
wc-cancelled: 579
wc-pending-cancel: 4 Suporte ao gateway de pagamento

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-01 13:08:22 -03:00
Options: ?
Notes: 178
Onboarding: completed Action Scheduler

Cancelado: 7
Oldest: 2024-01-31 09:40:15 -0300
Newest: 2024-02-29 16:39:08 -0300

Concluído: 1.964
Oldest: 2024-01-30 00:38:35 -0300
Newest: 2024-02-29 20:46:40 -0300

Malsucedido: 11
Oldest: 2022-10-31 13:30:50 -0300
Newest: 2024-02-19 09:58:38 -0300

Pendente: 358
Oldest: 2024-02-29 21:00:39 -0300
Newest: 2024-04-16 00:00:00 -0300 Status report information

Generated at: 2024-02-29 20:52:02 -03:00
`

@mdmamun-1 @tareq1988

Thank you for support. I already created a ticket in your support system (#102015). I use another username there – and I just replied you support team.

Maybe a helpful information: we did all steps suggested, but the problem remains. Besides, I noticed that in “My tasks” tab (pro version), all dates are “invalid” after upgrade.

• This reply was modified 6 years, 4 months ago by Diego Meneghetti.
• This reply was modified 6 years, 4 months ago by Diego Meneghetti.

I installed the 2.0.1 update and it broken all my projects and tasks. When I check project manager in backend, the page get stuck loading without showing projects (that blue loading bar above page never finish the course)

I’ve disable all plugins (even WPPM Pro and all addons tht I purchase), activated the default WP theme and the problem remains.

I rolled back to version 1.6.16 and the projects lists came back to normal.
What can I do?

• This reply was modified 6 years, 5 months ago by Diego Meneghetti.

Hi, Denis
Thanks for the quick reply!

Other questions:
1) There are plans to have a paid version of the plugin, with more features?

2) Through the code, I managed to translate some terms. But it would be great to have a POT file. There are plans to offer it in the next updates?

Hi Myatu,
Thanks for the quick response! I’ll try to fix it.

tks,
Diego

Wow! Thanks for reply so fast!
The solution worked very well.

When you release the final version, tell me to send you the translation into Portuguese.

Hugs
Diego

Hi cbutlerjr, hi guys,

I finished the brazilian translation (for 2.4 public beta 4). But the form labels (First Name, last name, Day phone, etc) didn’t work fine. Its still in in English. I try to resolve looking into the code, but I haven’t found any solution. Any help?

tks