colberc

Okay, I worked through revising. We uploaded a tax table chart available online. Now testing it at the cart. The other issue is the shipping, we have a ticket in on that from last week as well. Do we need a separate plug-in to populate USPS and UPS rates? We followed the guidance and loaded 3 USPS rates however it doesn’t calculate the weight right from the inventory. What are the plug-ins options that work best with this store?

Initially I did add them all in manually and tested but they didn’t populate, perhaps there’s a setting I need to change?

I tried it including and excluding prices during the cart. It still populates the tax as .01.

Here’s a shot of the tax settings for manual-
https://soe4u.com/wp-content/uploads/2022/05/Screen-Shot-2022-05-13-at-2.42.08-PM.png

Here’s the screen shot of the tax table-
https://soe4u.com/wp-content/uploads/2022/05/Screen-Shot-2022-05-13-at-2.19.10-PM.png

Here’s what the cart does including and excluding taxes in the cart…
https://soe4u.com/wp-content/uploads/2022/05/TaxNotPopulating2.jpg

I see that it populated the tax for CT when billing/shipping in CT, however, when we put in an address for a different state it only shows up as .01 !! That’s inaccurate. There’s a different tax rate for all the states we ship to. What is the solution for this plug-in to select state tax according to the customer’s billing address and add properly by state based on the customer billing address? The Woo Commerce plug-in says it will calculate based on the customer billing address and gives the option to upload a CVS for all the states if you want to do it manually. When this app first started giving me trouble I uploaded a CVS of all the state taxes, and tested but it didn’t charge tax. We sell all over the US and are losing business with this. The fact that it takes days to hear back makes this even worse, what is the solution to this plug-in not working for state by state taxes when it says it will calculate for us? Is there an additional plug-in? I need this fixed now, my customer is losing business. Please help. Thanks

No, I’ve tried it both ways in teh WooCommerce>Settings>Tax>Tax Options menu. I first selected automated and it wouldn’t didn’t populate anything, no tax at all no matter what state I put the shipping address in for. This stays the same all the way to the PayPal payment or American Ex payment. Then, I switched to manual, uploaded a CSV for state taxes (wouldn’t take the CVS files from anywhere) so I manually entered to test if it would set the tax and that didn’t work. I went back to the automate taxes manually setting and all I get is .01 for tax no matter what state the order will ship to. The tax is set to bill for the customer’s shipping address. Example, when I put in an order for VA (or any state) with a billing at the cart it still says CT (where the store is based) and charges .01. The shipping area is also a problem not calculating. The time it takes to get help here is killing our sales. I really need this to resolve. Thanks for your attention to this in advance.

https://soe4u.com/wp-content/uploads/2022/05/TaxNotPopulating.jpg
https://soe4u.com/wp-content/uploads/2022/05/Screen-Shot-2022-05-13-at-7.29.42-AM.png