comautok

I have downloaded WP 4.3

So I am in Root directory>httpdocs>wordpress do i just select everything except wp-config.php and /wp-content/ and click on remove. What about index.php?

After removing the old files I assume I use the upload button to navigate the WP files I have saved to my computer and upload the new files except those you have indicated. Is this correct….just to be sure.

OK. Will do although may need help with that. Let you know.

PHP v5.4.44

The other thing that may be relevant is that a few weeks ago I switched to Windows 10.

James here is the log file as provided by GoDaddy Hosting. I per renamed the plugins and the theme with same result….500 internal error. anyway see below for the error log…hope you can help, been down for 6 days now.

PHP Warning: require(G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress/wp-includes/load.php): failed to open stream: No such file or directory in G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress\wp-settings.php on line 21
PHP Warning: require(G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress/wp-includes/load.php): failed to open stream: No such file or directory in G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress\wp-settings.php on line 21
PHP Fatal error: require(): Failed opening required ‘G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress/wp-includes/load.php’ (include_path=’.;.\includes;.\pear’) in G:\PleskVhosts\lunchwithworthies.com\httpdocs\wordpress\wp-settings.php on line 21

They are not helpful or perhaps not knowledgeable. They refer me back to WordPress on a consistent basis??? Am I asking the right questions or am I asking the wrong person….with respect.

I have tried all of the above without a result. I have also looked for error log files as requested.

My error is ‘internal error 500’.

In the Plesk root directory there are two references to log files. One is ‘Error Docs’ and the other is ‘Logs’. Neither of them have current log files. The error docs for instance have only logs for the 13.08.2015 which predates my problem.

Is there some where else I should be looking in the Plesk admin panel?

I am in the file manager for my wordpress blog now. The only option I have is to ‘remove’ the 3 active plugins. Is this the correct procedure?