Andy Bailey

please use the support system if you require support, sorry you were unable to locate the support system on any of the pages that are provided

you can find the support system by visiting the link that is mentioned in the settings page, the readme file, the download page, commentluv.com and any official commentluv related page.

thanks.

btw..
sorry that none of your experienced users where able to uncheck and then tick the checkbox for commentluv, that is working fine.

your problem appears to be caused by your antispam plugin which has renamed the comment textarea to 6a3fd-comment so commentluv does not know to automatically check for posts when someone clicks in to the area. (unticking and then ticking the box, is the only other way to tell commentluv to check)

commentluv cannot detect if someone clicks in this area because your settings are set to use the name value of ‘comment’

please visit the settings page and change the value of the comment field name to
6a3fd-comment

you can do this by visiting the settings page, expanding the advanced/technical settings area and modifying the name value from ‘comment’ to ‘6a3fd-comment’

this answer is available on the first page of the commentluv support ticket system homepage
https://commentluv.zendesk.com/entries/82118649-CommentLuv-doesn-t-load-automatically-as-commenters-type

please use the support ticket system located at https://commentluv.zendesk.com as listed in all official readme, download page and settings pages for commentluv

it looks like you have other issues with your site that are causing this.

https://www.evernote.com/shard/s132/sh/0debe12b-746d-4bbf-b81e-504513904214/97bf55318a30260415bcb793e9c16975/deep/0/–and-Calendar.png

try deactivating all plugins except commentluv and see if that helps

this is an error caused by the page cache being too old

the authorization number changes every 12 hours and is how wordpress makes sure requests are correct and not from a spam bot

just clear the cache of the website and it should be fine

some abandoned or old blogs never clear out the cache so you’ll always get it from them

in future if you want help, it’s easiest to use the support ticket system at commentluv.zendesk.com

(the link is in the plugin, on the site and in the docs)

ok thanks a lot, I’ll put that in the FAQ for the support ticket system

glad you fixed it, nice idea. I’m using it on comluv.com after I removed jetpack for being a fatty and using too many resources!

whether genesis or not, it shouldn’t have $this outside a class because $this does not exist, or at least it isn’t pointing to the right thing

the actual code should be

register_activation_hook( __FILE__, 'activation_hook' );

this way, it will actually call the correct function to check that they are using genesis theme.

error location
https://cdn.comluv.com/wp-content/uploads/2014/01/plugins.svn_.www.ads-software.com-genesis-optimized-social-share-tags-1.1-genesis-optimized-social-share.php_.png

usually when an update causes issues it is due to you not deleting all caches in your cache plugin.

try that and if it doesn’t work submit a support ticket with your url

looks like your form field names have been removed.

try clicking the reset button in the commentluv settings page to reset back to the default values

it looks like your site is not able to contact other sites and also not able to detect a click in to the textarea which is possibly your theme.

try temporarily changing theme to see if it can detect a click in the comment textarea

are they spam comments or spam trackbacks? (trackbacks aren’t tracked by gasp)

I’ve had numerous reports of users who say they’re being spammed and gasp is not catching it only to find it is not comment spam but actually trackback spam

you can tell it is a trackback if it does not have an email address showing on the comment in your dashboard

@permasolutions

is it possible to show screenshots of 300 or 400 spam comments in a day?

even without gasp and commentluv not running, I don’t get that on a very big site with tens of thousands of hits so it appears that it must be something else causing this on your site

—

if this is happening with blogs that upgraded to 3.7.1 from 3.6 then perhaps it is a wordpress thing that is bypassing gasp?

if the same plugin is being used on 3.6 and 3.7.1 and you’re only getting spam on 3.7.1 then the finger is pointing at wordpress

I’m sorry I can’t help more. WordPress is a complex piece of code and literally every blog is different so perhaps something changed in 3.7 that allows spammers to bypass the normal actions that wordpress uses and GASP listens to?

there must be something else going on with your site then because there are literally thousands of blogs with this plugin and they’re all not reporting this so perhaps there is a vulnerability in your theme (like the timthumb vulnerability) or another plugin is putting a back door in

every blog gets spam.. if you let in spam previously then you’re marked as someone who gives backlinks so you’ll get more spam

the plugin helps to prevent spam and detect it, set your settings to send suspicious comments to spam and you wont have to moderate them and eventually the bots will see you don’t give links and make sure you’re using the latest version so comments awaiting moderation don’t show links

great thanks for letting me know!

(maybe it’s the new function I put in to remove all links from comments that are in moderation. this prevents the spam bots from thinking that they got through because normally “your comment is waiting moderation” comments show links which the spambots think is a successful spam)

yes that is the one. use the drop down box to select ‘spam’ and save settings so suspicious comments are sent to spam and you don’t have to moderate them

commentluv does not add the url text field. that would be completely controlled by your theme.

check you comments.php file to see if it commented out the entry for the url or perhaps it is using a function in the functions.php

easiest way to check if it is a theme or a plugin is to temporarily change your theme and view a post as a logged out user

have you tried setting GASP to deny the comment instead of send it to moderation?