conors37

Basically, my issue is not resolved and woo support told me to contact you guys.

Hi,

I contacted woo support and they told me because the I don’t have a paid woo extension installed, I must contact woo wordpress support to resolve my issue

I was adding the link through the visual editor so it was adding an additional http prefix. Issue is now resolved.

Thank you

The beginning of the set apssword url is https://https//. If I remove the trailing “https//”, the link works

` WordPress Environment

WordPress address (URL): https://tradewest.ie
Site address (URL): https://tradewest.ie
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: wp_
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HPOS feature screen enabled: –
HPOS feature enabled: –
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Shop base: #793 - /shop/
Cart: #794 - /cart/
Checkout: #795 - /checkout/
My account: #796 - /my-account/
Terms and conditions: #784 - /terms-conditions/ Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: /home/customer/www/tradewest.ie/public_html/wp-content/plugins/woo-product-gallery-slider/includes/product-image.php Gift Cards

Database Version: 1.16.10
Loopback Test: ?
Task Queueing Test: ? Admin

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Daily Cron: ? Next scheduled: 2024-03-12 09:55:24 +00:00
Options: ?
Notes: 202
Onboarding: completed Action Scheduler

Complete: 10,797
Oldest: 2024-02-09 11:05:04 +0000
Newest: 2024-03-11 11:00:46 +0000

Failed: 274
Oldest: 2021-11-08 15:35:57 +0000
Newest: 2024-02-07 11:18:28 +0000

Pending: 7
Oldest: 2024-03-11 11:05:46 +0000
Newest: 2024-03-14 13:13:45 +0000 Status report information

Generated at: 2024-03-11 11:00:49 +00:00
`

Hi,

Thanks for your reply.
I provided a link in the original post but in case you didn’t see it I’ll share it again.

https://tradewest.ie/product/recovery-beacon-1200mm-12v-24v/

If you open the console and click add to cart, you’ll see the error.

I’ve just noticed, the error is only occurring on product pages that don’t have product add-ons

Thanks for you reply @benniledl

I have the latest version of wordpress. I’ve deleted locally stored cookies multiple times when the error occurs but sadly no luck.

I resolved the issue. In case anyone is experiencing a similar issue, I’ll explain.

I use siteground hosting and was experiencing trouble signing in through the /wp-admin link. I was able to access the wordpress dashboard through the siteground platform.

The /wp-admin link was generating two separate errors. The two errors I was receiving were:
PHP Warning: Cannot modify header information – headers already sent in public_html/wp-includes/pluggable.php on line 1083
PHP Notice: wc_ajax_headers cannot set headers – headers already sent by on line 0 in public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 70

I contacted siteground support multiple times supplying them more information to try and resolve the issue and like most hosting/plugin support, I was advised to do the usual. Deactivate themes and deactivate plugins etc. When none of these solutions worked I was told to hire a wordpress developer.

In a last-ditch attempt I updated the php to 8.0.23. Sitegrounds default php option is set to managed which means siteground automatically handle the php version of your website. I switched to the manual option and set the php version to 8.0.23 and my issue was resolved.

@digitalideasire I still haven’t heard back from 20i. I’ll let you know as soon as they respond

@adamlinux I checked the hosting provider of your website and seen it’s 20i Limited. The website I’m assisting with is hosted on 20i Limited. I don’t know if this has anything to do with the issue we’re both experiencing but it’s hell of a coincidence.

Hi Gabriel,

Thanks for your reply.

System Status:

### WordPress Environment ###

WordPress address (URL): https://tradewest.ie
Site address (URL): https://tradewest.ie
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 2500
cURL Version: 7.65.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Total Database Size: 365.59MB
Database Data Size: 229.73MB
Database Index Size: 135.86MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.98MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_logs: Data: 0.25MB + Index: 0.19MB + Engine InnoDB
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wpstg0_ajaxsearchpro_priorities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_ajaxsearchpro_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpstg0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpstg0_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
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wpstg0_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg0_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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wpstg0_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_mailpoet_subscribers: Data: 1.52MB + Index: 1.09MB + Engine InnoDB
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wpstg0_mailpoet_subscriber_segment: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
wpstg0_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_newsletter: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wpstg0_newsletter_emails: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wpstg0_newsletter_sent: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpstg0_newsletter_stats: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpstg0_newsletter_user_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpstg0_options: Data: 6.31MB + Index: 1.41MB + Engine InnoDB
wpstg0_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_postmeta: Data: 49.58MB + Index: 31.11MB + Engine InnoDB
wpstg0_posts: Data: 17.50MB + Index: 3.52MB + Engine InnoDB
wpstg0_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpstg0_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpstg0_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_search_filter_cache: Data: 0.25MB + Index: 0.31MB + Engine InnoDB
wpstg0_search_filter_term_results: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpstg0_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpstg0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_term_relationships: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpstg0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_customer_lookup: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_product_lookup: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wpstg0_wc_order_stats: Data: 0.50MB + Index: 0.44MB + Engine InnoDB
wpstg0_wc_order_tax_lookup: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wpstg0_wc_product_meta_lookup: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 7.52MB + Index: 9.03MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wps_hit: Data: 0.06MB + Index: 0.14MB + Engine InnoDB
wpstg0_wps_index: Data: 5.52MB + Index: 10.55MB + Engine InnoDB
wpstg0_wps_key: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
wpstg0_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpstg0_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wps_uri: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wpstg0_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yoast_indexable: Data: 4.52MB + Index: 4.08MB + Engine InnoDB
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wpstg0_yoast_seo_links: Data: 11.52MB + Index: 10.03MB + Engine InnoDB
wpstg0_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.39MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.02MB + Index: 1.23MB + Engine InnoDB
wp_ajaxsearchpro: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_ajaxsearchpro_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
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wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_emails: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 40.56MB + Index: 14.59MB + Engine InnoDB
wp_posts: Data: 16.31MB + Index: 3.00MB + Engine InnoDB
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wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_search_filter_term_results: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_product_lookup: Data: 0.45MB + Index: 0.47MB + Engine InnoDB
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wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wps_hit: Data: 0.06MB + Index: 0.14MB + Engine InnoDB
wp_wps_index: Data: 7.02MB + Index: 9.45MB + Engine InnoDB
wp_wps_key: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_uri: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 4.52MB + Index: 3.58MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.17MB + Index: 0.27MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 2.42MB + Index: 2.98MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.48MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 4705
cartflows_flow: 1
cartflows_step: 4
custom_css: 2
customize_changeset: 19
cwginstocknotifier: 44
elementor_library: 10
elementor_menu_item: 1
elementskit_content: 1
is_search_form: 2
jet-menu: 12
jet-smart-filters: 6
mailpoet_page: 1
nav_menu_item: 33
oembed_cache: 12
page: 13
post: 3
product: 494
product_variation: 173
revision: 1051
sa_slider: 1
search-filter-widget: 1
shop_coupon: 1
shop_order: 4996
shop_order_refund: 1
wcpa_pt_forms: 30
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

WPSHAPERE: by AcmeeDesign Softwares and Solutions – 5.0.7
Akismet Anti-Spam: by Automattic – 4.1.9
Autoptimize: by Frank Goossens (futtta) – 2.8.1
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.10.3
CartFlows: by CartFlows Inc – 1.6.9
Code Snippets: by Code Snippets Pro – 2.14.1
Contact Form 7: by Takayuki Miyoshi – 5.4
Elementor Pro: by Elementor.com – 3.2.0
Elementor: by Elementor.com – 3.1.4
Essential Addons for Elementor - Pro: by WPDeveloper – 4.3.3
Essential Addons for Elementor: by WPDeveloper – 4.5.3
JetMenu: by Crocoblock – 2.0.9
JetWoo Widgets For Elementor: by Crocoblock – 1.1.2
MailPoet 3 (New): by MailPoet – 3.60.4
Newsletter: by Stefano Lissa & The Newsletter Team – 7.0.8
Estimated Delivery Date For Backorders: by PluginHive – 1.1.1
Really Simple SSL: by Really Simple Plugins – 4.0.11
Search Exclude: by Roman Pronskiy – 1.2.6
Estimated Delivery Date Plugin For WooCommerce: by PluginHive – 1.8.4
Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
Woocommerce Custom Product Addons: by Acowebs – 3.9.8
WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2
WPC Product Bundles for WooCommerce: by WPClever.net – 5.5.0
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce Gift Cards: by SomewhereWarm – 1.5.3
WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
WooCommerce Product Search: by itthinx – 2.21.0
WooCommerce Wholesale Pro Suite: by IgniteWoo.com – 3.0.8
WooCommerce: by Automattic – 5.1.0
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.8.4
Yoast SEO: by Team Yoast – 16.0.2
WP Crontrol: by John Blackbourn & crontributors – 1.10.0
WP Fastest Cache: by Emre Vona – 0.9.1.6
WP Mail SMTP: by WPForms – 2.6.0
WP STAGING: by WP-STAGING – 2.8.1
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.1.7

### Inactive Plugins (9) ###

Async JavaScript: by Frank Goossens (futtta) – 2.20.12.09
Disable Cart Fragments: by Optimocha – 1.21
Facebook for WooCommerce: by Facebook – 2.3.2
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.7.0
IgniteWoo Updater: by IgniteWoo.com – 3.0.2
Woo Shortcodes Kit: by Alberto G. – 1.9.6
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.3
WP Revisions Control: by Erick Hitter – 1.3
YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.7.0

### Must Use Plugins (2) ###

StackCache: by Stack CP –
WP STAGING Optimizer: by René Hermenau – 1.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #793 - /shop/
Cart: #794 - /cart/
Checkout: #795 - /checkout/
My account: #796 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.2.0
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Gift Cards ###

Database Version: 1.5.3
Loopback Test: ?
Task Queueing Test: ?

### Action Scheduler ###

Complete: 965
Oldest: 2021-02-18 06:44:39 +0000
Newest: 2021-03-20 10:39:25 +0000

Failed: 1
Oldest: –
Newest: –

Pending: 1
Oldest: 2021-03-26 22:03:19 +0000
Newest: 2021-03-26 22:03:19 +0000

### Status report information ###

Generated at: 2021-03-20 10:48:47 +00:00

Most recent fatal error log:

2021-03-13T09:00:59+00:00 CRITICAL Uncaught Error: Call to a member function get_elements_raw_data() on bool in /home/sites/6a/4/46f39da21e/public_html/wp-content/plugins/jet-menu/includes/rest-api/endpoints/elementor-template.php:174
Stack trace:
#0 /home/sites/6a/4/46f39da21e/public_html/wp-content/plugins/jet-menu/includes/rest-api/endpoints/elementor-template.php(89): Jet_Menu\Endpoints\Elementor_Template->get_elementor_template_scripts('8762')
#1 /home/sites/6a/4/46f39da21e/public_html/wp-includes/rest-api/class-wp-rest-server.php(1139): Jet_Menu\Endpoints\Elementor_Template->callback(Object(WP_REST_Request))
#2 /home/sites/6a/4/46f39da21e/public_html/wp-includes/rest-api/class-wp-rest-server.php(985): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/jet-menu-api/v...', Array, NULL)
#3 /home/sites/6a/4/46f39da21e/public_html/wp-includes/rest-api/class-wp-rest-server.php(412): WP_REST_Server->dispatch(Object(WP_REST_Request))
#4 /home/sites/6a/4/46f39da21e/public_html/wp-includes/rest-api.php(354): WP_REST_Server->serve_reques in /home/sites/6a/4/46f39da21e/public_html/wp-content/plugins/jet-menu/includes/rest-api/endpoints/elementor-template.php on line 174

My fatal error logs are mainly related to the plugin Jet Menu by crocoblock. I’m aware of an issue with that plugin but I don’t think it’s directly related to the issue I’m having. I deactivated and reactivated plugins in a staging environment but could not pin point it to one plugin. It appears to happen almost randomly but as I said previously, when the response time is 5 seconds or more that status is “canceled”

I’m using wpfc for caching. I’ll set a time out rule to clear the cache every few hours. Will clearing the cache regularly have an affect on my website optimization?

That’s great Frank.

I removed some plugins that could be part of the problem so hopefully that resolves the issue.

Thank you again for the speedy reply. I’ve gone through the support forums looking for information over the last few days and your quick response time to users doesn’t go unnoticed so keep up the good work and have great day.

Regards,

Conor

Hi Frank,

Thank you for the speedy reply.

To the best of my knowledge there’s no plugin installed that would clear autoptimizes cache automatically but I will go through the active plugins just to be safe.

The 404 fallback was not enabled so I’ll enable this now. I won’t be able to see the outcome of enabling this option until the problem reoccurs.

I did notice a plugin called WP Sweep that is active. Could that be causing the problem?

Conor