Constant Contact

Good day @telegrapher and thank you for your patience.

Looks like you’re going to need to manually disconnect and then reconnect the plugin to the intended account. It’s no longer able to refresh its API credentials on its own.

This process should not lose any existing forms or data, and if you’re on the latest version of the plugin, any attempted signups should have been caught and saved. Those should get re-attempted to send to your lists once the connection is successfully renewed.

Awesome to hear. I do have to wonder if others who have had similar issues would also be because of the same server idling situation. It can also be a question we ask when trying to troubleshoot their threads.

Let us know if you need anything else.

Sounds like a plan. My original idea with this, was setting up a job that just does a basic HTTP GET request to the site, to keep it from idling, and let things carry on.

We’re around if anything comes up.

Any news or changes here @infomwppcomau ?

Hi @tfunkebilu definitely an interesting situation as there’s a bit of a race situation involved. Also a case where we can’t necessarily adjust the cron processes in the plugin cause they’d still not be getting run due to the idling.

Also not sure if idling is considered a good or bad thing for you in the slower times. For example I know there are services like https://cron-job.org/en/ that you could set up an external cron job that perhaps makes an HTTP request to the site and prevent the idling.

Just throwing some ideas out there as we ponder possible other ideas.

hmm good to know but also a good question of if this could somehow be avoided. We’ll need to explore.

That said, sounds like you’re in a good spot at the moment. Let us know if you need anything else.

Hi @infomwppcomau

Looks like you’ll want to click the “Disconnect” submenu link from our plugins admin menu and follow the instructions to perform a disconnect for the previous API connection, and then re-take the original steps done when initially connecting. This should refresh everything and also re-send the caught signup attempt mentioned at the start of the messaging.

Hi @lauranvaca

Hmm. Definitely appears to be related t our upgrade of our copy of a library named CMB2, but the question is why. Nothing from the changes between our previous shipped version, and the latest had anything to do with color pickers, which is what this error is leaning towards.

Also not presently able to recreate the issue myself.

By any chance do you have a page builder or similar that also has rendered color pickers on the page?

Definitely understand and as long as one of Constant Contact provided tools is working for you, that’s the most important part, while we continue to strive making our WordPress offering as top tier as possible.

Any news or changes on this front @enconun ?

Hi @cymanii Did the reauthentication process work to resume signups?

Any updates @kevinjhouston ?

Any news here @johnmg21981 ?

@agarciaforwrdpress Any news or changes on your side? Or has it been smooth sailing since?

@jthigpen Any news or changes here?