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Hello, @luciamarinescu,

Thanks for the information! We were on the most updated template. We also had only one plugin that was required by the template.

I called GoDaddy regarding the issue twice – thinking it was a plug in issue. They were able to help with understanding that the issue wasn’t happening with a new template when we tested one out. I also was not able to contact anyone directly at Neve outside of this forum.

I tested out the issue with other templates and was able to access the customizer. Truthfully, I didn’t have the capacity or skill set to troubleshoot the issue further.

We made the decision to go with another template that did not have this issue with the customizer.

I really appreciate your message and that you tried to help us figure this out.

Hi @luciamarinescu !

Thank you! I deactivated the plug in and it did not resolve the issue. I don’t know what to try next that may help.

Would the issue be related to it being a staging site? It’s so odd. I had no issues earlier int he week when I was using the customizer.

Thanks!