costamaya

It seems evident that I am not the only one concerned about the vulnerability flag I simply have reported…and about your attitude too, several other commentators, here, seems to agree with me. Why should I manipulate you or other people? LOL this is sci-fi…

And yes, I’m a loyal customer… it doesn’t matter if your product is free. I have been using it for years, with satisfaction, on various sites that I manage and I simply took the liberty of pointing out to you a glaring problem that you deny and even seem to hold me responsible for it in some incredible way. And even if I were not a loyal customer you should treat me with the respect due to anyone. I suppose you consider me a troll paid by the competition to spite you and instead I am not.

You’re also angry with anonymity, as if it were a fault to have to choose a username for this support forum, but I’m perfectly willing to tell you my first and last name if this can be of help in any way. The fact is that the problem is not my anonymity but your plugin has been flagged as a vulnerability by other tools that webmasters use on a daily basis. Only this, yet it seems so obvious and easy to understand.

If your goal is to lose customers and make many uninstall your product you are certainly on the right track… you should have reassured us and explained instead you denied the evidence and treat us very bad…

• This reply was modified 2 years ago by costamaya.
• This reply was modified 2 years ago by costamaya.

Gregory is not us who have to bring evidence, on the contrary it is you who should bring evidence to reassure us rather than attack us … do you think you are making a good impression in the eyes of the readers? you should have less arrogance and get more into the matter … needless to keep labeling this ticket as ‘solved’ because it is not …. there are 2 obvious issues:
– wordpress no longer reports WPcerber updates (and this alone makes me want to uninstall WPCerber), do you want to recognize it at least and how do you intend to fix it?
– WP cerber is still in the WordPress repository or not? what does it mean and what does it mean for the security of our sites?
Be a little more detailed in your skimpy responses at this moment seem like those of an offended child who replies by attacking instead of explaining and reassuring, how you should deal with customers.

Thanks for your update Patricia, I did not know that WPCerber was removed from the WordPress repository in September, perhaps Gregory will now be able to intervene without denying the evidence and explaining better how and when they intend to intervene to fix this huge problem or if they solved it in some way (the vulnerability and the lack of warnings related to updates) because if the problem continues to be denied it is evident that we will have to look for an alternative to WPCerber.
Regarding the operation you advise me to do on ManageWP, it seems to me that it is only possible if it is to install a new plugin but not to make an update (also and above all because this update is not reported and therefore not present in the list) the only way to load WPCerber 9.3.2 via ManageWP in one shot for all sites as you recommend is to install it as a new plugin … I will do so … thanks your is an effective help ??

just to to understand, you gave me link to 9.3 but it seems that last version is 9.3.2…I hope my sites will notice this further last update…I just finished to update manually to 9.3 all my sites…hope to have not to repeat all this just some minutes after…

Gregory, after what you wrote about the latest version which is 9.3, and not 9.0, it is evident that ManageWP has indicated WPcerber as a ‘vulnerability’ only because 9.0 is installed on my sites instead of 9.3 … it is not needed to be a genius to understand this … in any case I don’t work for ManageWP so I don’t ‘have’ to report anything to them and if I have reported this issue to you it is my kindness to which you are replying with arrogance which is not good to the image of your company. I am a loyal customer, treat me with due respect. The fact remains that all my numerous sites that use WPCerber have still not received any notice regarding the presence of a 9.3 update (not only via ManageWP), and if you read the other answers as well you will realize that the problem is not only mine. So, if I were you, I’d get to work figuring out why instead of giving pissed answers here. Having to manually install the plugin on all sites is still a waste of my time. This is why many webmasters rely on products like ManageWP, you should find a way to collaborate directly with them instead of being offended at all.

hello greg, you shouldn’t ask me for proof since I’m just one of your users. None of the 12 sites on which I use WPCerber has ever reported the availability of version 9.3 all have remained at 9.0 and WordPress does not report any updates available. My task was to report it to you, if you want to fix this well, unfortunately in the meantime I have to manually update the plugin to 9.3 on all sites (having to reconfigure all the settings) and it is a waste of time for me…

dear friend i yet fixe the thing, have a great day

?? thanks for your help visser and samuel!

for me 4.0 is ok but it seems that my words doesn’t mean anything for samuel wood

@viriato_sueco like said i run 4.0 now on my website. I disabled plugin via ftp, then i uninstalled plugin from CP, then i reinstalled 4.0 and it works…so i’m not running 3.6.8 but i’m running 4.0 ??

Hello same issue. I disabled plugin then i entered in CP and disinstalled and reinstalled the plugin 4.0 and it seems to work. Is it enough or have I to do something else?