Jay

Hi thanks for your time taken, I appreciate it ??

That would be a solution, but there is no column setting in Woocommerce/Divi for category archives. Yes, I had previously switched out the theme and carried out the ‘standard’ plugin checks.

I’ve temporarily fixed the issue by setting the columns manually and will switch this back out when Automattic/ET release the patch, thanks again.

add_filter('loop_shop_columns', 'loop_columns', 999);
if (!function_exists('loop_columns')) {
    function loop_columns() {
        return 3;
    }
}

• This reply was modified 5 years ago by Jay.

Hi thanks for the reply.

How can this be escalated so that Automattic can fix as this is almost certainly a Woo issue.

Heres a link to a staging site showing the issue:-
https://mycotswolds.co.uk/product-category/lingerie/bra/

Many thanks ??

Have seen this issue, introduced in WP4.8. We confirmed by rolling back WP (and then back again) as it’s not advised to be out of date. We disabled all plugins to rule out any conflicts, check your browser inspector and look at your error console – the fault should show here for you only (as you need to be logged in to see it), this could clear up whats blocking the script from running! ??

That makes sense, chances are there will be an activation file on the server too.
Which activates the links.db maybe? This needs tracking down, scanning the FTP for any other malware and then closing the back door.

Best practice would be to carry out all of the basic mod security adjustments and then install a security manager. Do you still have access to email?

Regards, Jay.

Hi sorry to hear this.
It does sound like the website has been comprised.
Access FTP and check the file structure, you will probably find it rammed full of spam / malware.
Contact your hosting provider and get them to temp disable the website. Visitors/clients may get infected with malware themselves.

Cleanse the website. Do you have a back up files?

Best regards, Jay

Hi, have come across a similar problem the bottom of the compare is getting cut off very slightly. The remove x, the image, the product title, the price, the add to wishlist button, show ok, however the add to cart button is chopped in half. You can scroll the screen up very slightly, to show the button fully, then the remove x at the top becomes out of view.
Is there a way to lengthen the product output area very slightly (around 5-6mm).
Kind regards, Jay

Thank you Yith!

I can confirm this has now been fixed with in my build.
I will not hesitate in referring your products ??

Kind regards, Jay

Hi I have this exact same issue on single site install, there is no error message at all.
The comparison item is styled out of screen to the right, when you add more products to comparison it pushes them across slightly, I’ve also noticed that it displays correctly for a microsecond before shifting right out of screen.

I can send a screenshot/video to you. The page is behind a coming soon at present, otherwise I could provide a link. Any suggestions, this has only happened since updating plugin.

Kind regards, Jay

Will try the update now ??

Thanks for the update Robert, fixed – yey! ??

Hi, I’m having the same issue and on version 2.4.0 – I don’t have group items enabled yet the nav and play buttons still show, can we remove this ourselves prior to the update with your fix?

Agree with Mark, change from a one star as this was a user error.

Rolled back to 2.2.11, thanks

Appreciate this great plugin, thank you for adding the “per user” disable to the options. Seasons greeting to all!

CWD.

Duplication:
Resolved by my own perseverance, for anyone needing to disable the ability to hyperlink to another page for refresh the homepage:

Just add a # in the Icon Link section.