cp1132

“Your tax rates are now automatically calculated for Nevada, United States (US). Automated taxes uses your store address as your “tax nexus”. If you want to charge tax for any other state, you can add a?tax rate?for that state in addition to using automated taxes.?Learn more about Tax Nexus here.”
but it is still charging $0 for tax in checkout

Thanks!

Ticket: 6452313

Can you please help?

This is still an issue. Please help.

I cleared the transients and cache. The only log is test-log.log from today and its blank.

`
### WordPress Environment ###

WordPress address (URL): https://irsg.com
Site address (URL): https://irsg.com
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.3.0
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: ? 6.2 - There is a newer version of WordPress available (6.2.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 8.0.28
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.7.41-44-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.7.0
WC Database Prefix: wphw_
Total Database Size: 61.27MB
Database Data Size: 43.68MB
Database Index Size: 17.59MB
wphw_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wphw_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wphw_woocommerce_order_itemmeta: Data: 3.52MB + Index: 2.00MB + Engine InnoDB
wphw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wphw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wphw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wphw_aeprh_links_lists: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wphw_aryo_activity_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wphw_bio_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_comments: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
wphw_ewwwio_images: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
wphw_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wphw_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_options: Data: 2.41MB + Index: 0.13MB + Engine InnoDB
wphw_postmeta: Data: 8.52MB + Index: 7.03MB + Engine InnoDB
wphw_posts: Data: 2.52MB + Index: 0.50MB + Engine InnoDB
wphw_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wphw_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_term_relationships: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wphw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_usermeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
wphw_users: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wphw_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wphw_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wphw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wc_customer_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wphw_wc_cvo_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_wc_order_product_lookup: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
wphw_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wphw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_wc_product_attributes_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wphw_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
wphw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wphw_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wphw_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wphw_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wphw_wfknownfilelist: Data: 14.52MB + Index: 0.00MB + Engine InnoDB
wphw_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wphw_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wphw_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wphw_yoast_indexable: Data: 0.31MB + Index: 0.19MB + Engine InnoDB
wphw_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wphw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wphw_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wphw_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wphw_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_bio_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 541
customize_changeset: 6
custom_css: 1
divi_overlay: 14
et_body_layout: 2
et_pb_layout: 36
et_template: 8
et_theme_builder: 1
jetpack_migration: 2
master-popups: 11
nav_menu_item: 16
page: 31
post: 4
product: 298
product_variation: 361
revision: 1
shop_order: 787
sidebar: 1
woo_mb_template: 10
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

ManageWP - Worker: by GoDaddy – 4.9.17
Akismet Anti-Spam: by Automattic – 5.1
All 404 Pages Redirect to Homepage: by Geek Code Lab – 1.7
Activity Log: by Activity Log Team – 2.8.6
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
WP Engine Smart Plugin Manager: by WP Engine – 5.15.6
Classic Editor: by WordPress Contributors – 1.6.3
Divi Overlays: by Divi Life — Tim Strifler – 2.9.7.2
EWWW Image Optimizer: by Exactly WWW – 7.0.1
GTranslate: by Translate AI Multilingual Solutions – 3.0.3
Header Footer Code Manager: by 99robots – 1.1.32
Integration with HubSpot for WooCommerce: by MakeWebBetter – 4.0.1
Jetpack: by Automattic – 12.1
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.1.23
Loco Translate: by Tim Whitlock – 2.6.4
Master Popups: by CodexHelp – 3.8.7
Migrate Guru: by Migrate Guru – 5.05
Really Simple SSL: by Really Simple Plugins – 7.0.3
Related Categories for WooCommerce: by WPFactory – 1.9.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.4

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
WooCommerce Blocks: by Automattic – 10.3.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Premmerce Permalink Manager for WooCommerce: by Premmerce – 2.3.8
WooCommerce Composite Products: by SomewhereWarm – 8.0.2 (update to version 8.8.0 is available)
WooCommerce: by Automattic – 7.7.0 (update to version 7.7.1 is available)
WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.16
Yoast SEO: by Team Yoast – 20.8
WP File Manager: by mndpsingh287 – 7.1.9
WP Google Analytics Events: by PineWise – 2.7.2
WP Migrate Lite: by WP Engine – 2.6.6
WP Post Page Clone: by Gaurang Sondagar – 1.2
WPForms Lite: by WPForms – 1.8.1.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.2


### Inactive Plugins (2) ###

Goal Tracker: by pinewise – 1.0.8
Side Cart WooCommerce: by XootiX – 2.2

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Memcached Redux

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.2
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1
WP Migrate Lite Compatibility: by Delicious Brains – 1.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #7 - /products/
Cart: #8 - /my-list/
Checkout: #9 - /submit-list/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.21.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: divi-child/woocommerce/archive-product.php
divi-child/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1
divi-child/woocommerce/checkout/form-checkout.php
divi-child/woocommerce/global/sidebar.php
divi-child/woocommerce/single-product/title.php
divi-child/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Composite Products ###

Database Version: 8.0.2
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-31 12:28:21 -04:00
Options: ?
Notes: 150
Onboarding: completed

### Action Scheduler ###

Complete: 128
Oldest: 2023-04-30 06:17:48 -0400
Newest: 2023-05-30 08:16:49 -0400

Failed: 1
Oldest: 2023-05-14 05:08:24 -0400
Newest: 2023-05-14 05:08:24 -0400

Pending: 4
Oldest: 2023-05-31 07:40:49 -0400
Newest: 2023-06-03 04:29:32 -0400


### Status report information ###

Generated at: 2023-05-30 08:53:37 -04:00
`

Well I wasn’t sure since you said “If you have any other questions please start a new topic.”

I recreated the checkout page but still having this issue. https://pippirsgdev.wpengine.com/checkout/

I am still seeing no shipping fields after clearing browser cache and using incogneto window.

https://pippirsgdev.wpengine.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-04-at-8.23.22-AM.png

I already switched the theme and disabled all plugins and the issue still persists:?https://irsg.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-02-at-8.47.01-AM.png

here is the test site with everything deactivated: https://pippirsgdev.wpengine.com/submit-list/

I changed it from everywhere to united states, not sure why that would matter: https://irsg.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-03-at-8.20.13-AM.png

The issue still persists: https://irsg.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-03-at-9.05.21-AM.png

after switching the theme and disabling all plugins the issue still persists: https://irsg.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-02-at-8.47.01-AM.png

Yes I have shipping methods: https://irsg.com/wp-content/uploads/2023/05/Screen-Shot-2023-05-02-at-8.35.39-AM.png

I also sent an email to your support email.

Array
(
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
        (
            [data:protected] => Array
                (
                    [cache-control] => private
                    [content-type] => application/json; charset=utf-8
                    [x-postmark-account] => INVALID
                    [x-postmark-server] => INVALID
                    [x-pm-apierrorcode] => 10
                    [server] => unicorns-double-rainbow
                    [x-powered-by] => ASP.NET
                    [date] => Tue, 18 Apr 2023 12:29:45 GMT
                    [content-length] => 165
                    [strict-transport-security] => max-age=16000000;
                )

        )

    [body] => {"ErrorCode":10,"Message":"The Server Token you provided in the X-Postmark-Server-Token request header was invalid. Please verify that you are using a valid token."}
    [response] => Array
        (
            [code] => 401
            [message] => Unauthorized
        )

    [cookies] => Array
        (
        )

    [filename] => 
    [http_response] => WP_HTTP_Requests_Response Object
        (
            [response:protected] => Requests_Response Object
                (
                    [body] => {"ErrorCode":10,"Message":"The Server Token you provided in the X-Postmark-Server-Token request header was invalid. Please verify that you are using a valid token."}
                    [raw] => HTTP/1.1 401 Unauthorized
cache-control: private
content-type: application/json; charset=utf-8
x-postmark-account: INVALID
x-postmark-server: INVALID
x-pm-apierrorcode: 10
server: unicorns-double-rainbow
x-powered-by: ASP.NET
date: Tue, 18 Apr 2023 12:29:45 GMT
content-length: 165
strict-transport-security: max-age=16000000;
connection: close

{"ErrorCode":10,"Message":"The Server Token you provided in the X-Postmark-Server-Token request header was invalid. Please verify that you are using a valid token."}
                    [headers] => Requests_Response_Headers Object
                        (
                            [data:protected] => Array
                                (
                                    [cache-control] => Array
                                        (
                                            [0] => private
                                        )

                                    [content-type] => Array
                                        (
                                            [0] => application/json; charset=utf-8
                                        )

                                    [x-postmark-account] => Array
                                        (
                                            [0] => INVALID
                                        )

                                    [x-postmark-server] => Array
                                        (
                                            [0] => INVALID
                                        )

                                    [x-pm-apierrorcode] => Array
                                        (
                                            [0] => 10
                                        )

                                    [server] => Array
                                        (
                                            [0] => unicorns-double-rainbow
                                        )

                                    [x-powered-by] => Array
                                        (
                                            [0] => ASP.NET
                                        )

                                    [date] => Array
                                        (
                                            [0] => Tue, 18 Apr 2023 12:29:45 GMT
                                        )

                                    [content-length] => Array
                                        (
                                            [0] => 165
                                        )

                                    [strict-transport-security] => Array
                                        (
                                            [0] => max-age=16000000;
                                        )

                                )

                        )

                    [status_code] => 401
                    [protocol_version] => 1.1
                    [success] => 
                    [redirects] => 0
                    [url] => https://api.postmarkapp.com/email
                    [history] => Array
                        (
                        )

                    [cookies] => Requests_Cookie_Jar Object
                        (
                            [cookies:protected] => Array
                                (
                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)