crazywickedawesome

Hi @mfundo25!

Thanks for reaching out!

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Additionally, have you noticed this slowdown with only WooCommerce and Facebook For WooCommerce active, and all other plugins deactivated?

Hi @rndsand81!

Thanks for letting us know about the error logs!

Can you let us know when you’ve completed the conflict testing we suggested earlier?

We’ve got a guide on conflict testing here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi @b1026q9!

Thanks for letting us know!

When you switched the site language, did you also make sure to clear your site and browser cache?

If not, could you please try that, and check again?

Additionally, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Best,

Thanks for your SSR!

And can you please link to your facebook page so we can take a look?

To clarify, were your products including pictures before you updated to Facebook for WooCommerce 2.3.1?

Hi!

@joseeantonior I asked @amauryt and @maracaipe to open their own threads as while the symptoms may be the same the underlying root causes may be different. New threads also means that things are more organized and multiple threads helps highlight that these symptoms are impacting multiple sites.

@amauryt @maracaipe thank you both for providing your System Status Reports!

@maracaipe I see that you’re currently on an older version of the theme you’re using. Can you please try updating then check again?

Additionally, as you have quite a few active plugins, can you please try deactivating everything except WooCommerce and Facebook for WooCommerce then checking again?

@amauryt I see you’re currently on an older version of WooCommerce, can you please try updating, then check again?

When you say you’re seeing a message about a product not being ready for Instagram shopping, can you please share a screenshot of where you’re seeing that message? you can use a service such as snipboard.io to share the screenshot here.

Since you mentioned some products are not showing the same error, can you link to a product with this issue and a product that doesn’t seem to be affected so that we can take a look?

@joseeantonior Could you please provide your System Status Report as requested?

If you’ve tried conflict testing, will you also please make sure you try resetting your Facebook metadata as per this guide: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Looking forward to hearing from all of you ??

Hi!

Thanks for reaching out!

Can you please try adding a specific image for Facebook in the Facebook tab in the product editor inside WooCommerce then try manually syncing again?

You can try a manual sync by going to Marketing > Facebook > Product Sync.

Could you please link to your Facebook Page so that we can take a look at your products as they appear there I tried using the link in the footer of your site, but it was not correct.

Additionally; It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @arn144!

Thanks for reaching out!

Can you try clearing out your Facebook Metadata and product data then check again? We’ve got a guide on that here so you can do it in bulk: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Additionally It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing from you!

Hi!

Thanks for providing your logs.

They look fine,I see that shipping info appears to be included there, however you are on a version of WooCommerce that is so old it is outside the scope of our support.

You can learn more about that here: https://docs.woocommerce.com/document/frequently-asked-questions/#wcvers

If you’re concerned about compatibility issues I recommend creating a staging site and updating everything there before doing so on your live site.

Hi @tonella!

Thanks for reaching out!

to confirm this is being caused by your change to the add to cart behaviour, can you please temporarily disable the redirection, and see if the duplicate event goes away?

Additionally, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi!

Thanks for reaching out!

Have you tried changing this setting from the dropdown option in the product editor screen? You should be able to change it to Sync and Show.

Hi @bilievesser

Thanks for reaching out!

There’s not a way to disable the messenger option for guests at this time. You may wish to consider looking at the dedicated Messenger plugin here instead, as that will allow you to disable guest chats: https://www.ads-software.com/plugins/facebook-messenger-customer-chat/

@joseeantonior Thanks for getting back to us! It seems like something may be interfering with Facebook for WooCommerce.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Additionally, you may want to try resetting all of your Facebook metadata by following this guide: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

If that doesn’t help, please try a conflict test, deactivate all other plugins except for Facebook for WooCommerce and WooCommerce itself then try a new sync.

@maracaipe @amauryt Thank you for reaching out, could you each please open your own thread for this issue?

We haven’t heard from you in quite some time so I’m going to mark this thread as resolved for now.

Please don’t hesitate to reopen it if you need further assistance.

I haven’t heard from you in quite some time so I’m going to mark this thread as resolved for now. Please don’t hesitate to reopen it if you need further assistance.

Hi!

Thanks for getting back to me! I see you’ve got quite a few plugins installed that are out of date, including WooCommerce itself.

Can you please try updating all of your plugins to the latest available versions then checking again?