crazywickedawesome

Hi Chris!

Thanks for reaching out!

Since you’re using Dokan to implement your multivendor site, we recommend reaching out to their support directly for help with questions related to Dokan. If you’re using Dokan Lite you can open a thread here: https://www.ads-software.com/support/plugin/dokan-lite/

If you’re using the paid version of Dokan you should be able to open a ticket here: https://wedevs.com/account/tickets/

Best,

Hi!

That text should go away on its own if you set a shop page instead of using the products archive page directly, but this will depend on your theme.

You can set a shop page following this guide: https://docs.woocommerce.com/document/woocommerce-pages/#section-2

Alternatively, if you want, you should be able to hide it with the following CSS:

/* hide archive descriptions */ 
.archive-description {display: none;}

If you want to edit that text or remove it entirely instead of hiding it with CSS I recommend reaching out to your theme developers, it looks like you can get in touch with them here: https://blossomthemes.com/support-ticket/

Hi!

Thanks for reaching out!

I took a look at your site, when you say there’s an image shape do you mean the section I’ve highlighted in this screenshot: https://snipboard.io/1MF4OL.jpg ?

If that’s the case, it’s coming directly and entirely from Elementor itself with the classes elementor-section elementor-top-section elementor-element elementor-element-555cb7d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle

It sounds like you haven’t made changes to the checkout page directly, so this divider may be a result of some global templates or styles you’ve set inside Elementor itself.

I recommend that you reach out to Elementor support for help removing this divider, you should be able to contact them here: https://elementor.com/support/

Best,

Hi!

Thanks for reaching out!

the banner in the screenshot you described looks a lot like the Store Notice Feature, built in to WooCommerce, you don’t need any code or additional plugins to use that!

You can set the store notice in your site’s customizer, by following this guide: https://docs.woocommerce.com/document/woocommerce-customizer/#section-3

I hope that helps!

Hi!

Thanks for reaching out!

Can you please provide some more information about your issue?

When you say the customer is seeing 0 in total orders and total spend, do you mean a customer logs in to their dashboard (usually located at my-account/orders/ by default) and is not seeing any order history ?

If that’s the case, have you confirmed that you can see those orders inside your site’s dashboard at WP-Admin > WooCommerce > Orders and that those orders match the username and email that the customer is using to log in?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing from you!

Hi!

Thanks for reaching out!

Are you getting any error messages when you try and update products or add new ones? If so, what does that message say?

I see your site’s WooCommerce Database appears to be out of date. Can you please try updating your site’s Database? You should see a large banner on the main WooCommerce Dashboard screen at WP-Admin > WooCommerce with a button to update the database.

I also see that you’ve got quite a few plugins active and installed. It’s possible that one or more of these plugins is interfering and causing a conflict.

Can you please try deactivating all other plugins except WooCommerce itself and seeing if you’re still unable to change product prices? If after deactivating all other plugins you’re able to change prices, that means there is a plugin conflict.

To find the source of the conflict you’ll want to reactivate your other plugins one by one, until the issue returns. When that happens, you’ll know the most recently activated plugin is the likely culprit.

Best,

Hi!

Thanks for reaching out!

When you say you deleted the order, can you specify exactly what steps you took to do that?

Stock levels will be replenished automatically if you set the order status to cancelled, then delete the order from your order history.

If you did not set the order to cancelled and instead just deleted it, stock levels will not be increased automatically. you’ll need to manually update your inventory numbers to account for this deleted order.

Best,

Hi!

Thanks for reaching out!

What extension are you using specifically?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to hearing from you!

Hi Ditus!

Thanks for reaching out!

While there’s no built in way to do what you described, you could set up a custom role using a role editor plugin such as https://www.ads-software.com/plugins/user-role-editor/

There’s a handy dandy walk through here that covers how to set up different permissions here: https://www.cloudways.com/blog/add-custom-user-roles-in-wordpress/ that I believe you’ll find useful!

Hi Joe!

Welcome to WooCommerce!

that particular button color is actually set by your site’s theme which in this case appears to be Divi. You’ll want to set the color using Divi’s options.

If you’re unsure of how to do that it looks like this guide should help you out: https://www.elegantthemes.com/documentation/divi/customizer-buttons/

Please don’t hesitate if you have any further questions!

Hi!

Thanks for reaching out!

To clarify, you can still see old products in the product tag search but not new ones?

Can you please try disconnecting Facebook for WooCommerce then connecting again?

We’ve got a guide on that here: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

Hi!

Thanks for reaching out!

You should be able to connect multiple accounts to the site using Jetpack, though please bear in mind each account on the site must have their own unique WordPress.com account in order to connect to Jetpack properly.

Have each of your users log in and then visit the Jetpack tab in WP-admin to get started.

Thanks for the Updates @spartyon07!

@claudiof if you could please start your own thread that’d be appreciated.

So as far as this goes based on the symptoms you described, it appears to be a plugin and theme conflict.

I see in your SSR you have 2 different page builders active simultaneously, we strongly recommend that you pick one, as having multiple plugins that provide the same or similar functionality (in this case page building) can cause trouble.

As a next step to rule this out, Please try deactivating all plugins except for WooCommerce itself and seeing if you can get the product pages to work as expected.

If you can, the issue is one or more of your plugins causing trouble. To isolate the culprit, you’ll want to turn them back on, one at a time, checking the product pages each time. When you start to have issues with the product pages again, you’ll know the most recently activated plugin is the culprit.

Hi!

Thanks for reaching out!

This appears to be an issue with one of your plugins, not Storefront itself. Specifically it looks like Autoptimize is the culprit.

The cause of the weirdness is the #page .site-content being generated by that plugin has a top margin of -201px in it.

You can try disabling that plugin, clearing your device cache (one of the easiest ways to do this is to reboot your phone or tablet) and then see if that fixes the issue.

If disabling Autoptimize fixes this issue, please feel free to reach out to their development team for further support.

Hi!

Thanks for reaching out!

It looks like something may be interfering with your call. Have you tried making it with all other plugins except WooCommerce disabled?

Additionally, you may wish to review our API documentation here: https://woocommerce.github.io/woocommerce-rest-api-docs/ to confirm you’re using the correct endpoints.