crazywickedawesome

Hi!

Thanks for providing those logs! I apologize for the delay. I’ve double checked your site’s SSL certificate so that’s fine!

Can you head to your Stripe Dashboard and take a look at the API section after trying to checkout and tell us if you see any errors there?

Hi @vgeli!

Thanks for reaching out!

Can you try the following instead?

add_filter( ‘wc_stripe_elements_options’, ‘wc_update_locale_in_stripe_element_options’ );
function wc_update_locale_in_stripe_element_options( $options ) {
return array_merge(
$options,
array(
‘locale’ => ‘jp’,
)
);
};

Hi!

Those scripts and cookies are required for Stripe to function. The scripts and cookies load on product pages as you can enable some Stripe features such Apple Pay and Google Pay, to appear on the product pages themselves.

Hi @studioviv!

Thanks for getting back to us!

Your System Status Report looks good so far, can you turn on debug logging for Facebook for WooCommerce, then try a manual sync again, and check the logs for errors please?

You can enable looking from WP-admin > Marketing > Facebook for WooCommerce and checking the box, then start a manual sync from the Product Sync tab.

Once you’ve done that you should see logs in WP-admin > WooCommerce > Status > Logs. (you may need to switch to the facebook logs using the dropdown on the right)

If you could copy and paste the contents of that log file here, we’d be happy to help you interpret it!

Hi @creeashion!

Thanks for getting back to us!

based on what I see in your log file it looks like the sync isn’t working properly because of an issue with your tokens.

In order to create new tokens, can you please disconnect and reconnect the Facebook for WooCommerce plugin?

We’ve got a guide on that here: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

I hope that helps!

Hi!

Thanks for reaching out!

You may wish to consider using the “Checkout completed” event instead of the order placed event and see if that gives you any more accuracy.

Please bear in mind however that no tracking will be 100% accurate, as it’s possible to interfere with the pixel via things like ad blocking browser extensions.

Hi @negapo! We’ve actually got a guide on completely removing the Facebook for WooCommerce Plugin here: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

If you did not follow this guide and instead just removed the plugin folder that is likely why you’re seeing remnants of the plugin on your site.

Hi!

Thanks for reaching out!

When you say the sync never completes, can you elaborate?

Do you mean that you’ve set up the plugin, and it’s been a few days and you’re missing products from the Facebook Catalogue?

When you say products sync that shouldn’t be, can you provide more information?

Do you mean that you’ve set products to “Do not Sync” and they still appear in the Facebook Catalogue?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi!

Thanks for reaching out!

The symptoms you described, usually mean that you’ve managed to add a second or duplicate pixel to your site, in addition to the pixel that’s managed by the
Facebook for WooCommerce Plugin.

If you have any other Facebook pixel plugins installed, please try deactivating them, if you manually added the Pixel via custom code, please remove that code and then give it some time and see if those errors go away.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @nickfarelli!

Thanks for reaching out!

When I take a look at the products you linked they all appear to function the same way, I’m not seeing apple pay as an option on any of the product pages, just the checkout itself.

Have you made changes to the site since opening this thread?

Hi @coryplc!

Thanks for reaching out!

Can you please send us a screenshot of what you see here: https://dashboard.stripe.com/settings/account you should be able to hide the phone number from your card statement there.

Hi @antonsherb!

I’m glad to hear you found a solution!

Thanks for letting us know about the broken link in our docs, I’ll make sure to have that updated ASAP!

Hey @jokubas2000k!

Thanks for the update I’m glad to hear you’ve found the culprit!

While you’re generally correct that editing the checkout requires custom code, we’ve got a guide that covers a number of different methods you can edit the checkout fields including using a plugin, instead of custom code: https://woocommerce.com/posts/customize-checkout-fields-woocommerce/

I hope that helps!

Hi!

Thanks for reaching out!

The Stripe Customer ID should be stored in the wp__stripe_customer_id value in your site’s Database, so you can find it there.

Hi @benrekechensky305!

Thanks for the updates! I apologize for the delay!

So based on the screenshot you’ve provided, your PayPal IPN settings are not correct.

You’ll need to make sure your IPN Email address matches the PayPal account you’ve set up to process payments.
Please go to this URL and take note of the email addresses:
https://www.paypal.com/businessprofile/settings/

When you say you want to “fully automate” your orders can you elaborate on what you have in mind?

The Receiver email in WooCommerce > Settings > Payments > PayPal will need to be the Primary email listed on that page. The PayPal email can be any of the rest of the emails from the page at PayPal.

That should fix your IPN validation issue.