crisanbogdan

Hello @jbenoit ,

Thank you for reaching out to us with your query.

As you are a pro user of our product we would kindly ask you to get in touch with our support team, which you can do using the link below, for further assistance on the matter at hand.

https://extendthemes.com/mesmerize/#support

We are looking forward to hearing from you!

Hello @timlajoh,

We sincerely apologize for the bad experience you had with our product. We are dedicated to creating a user-friendly editor, and we continuously strive to enhance its usability. We would greatly appreciate it if you could provide us with more details regarding the issues you faced while using the editor.

Can you please tell us the limitations you encountered? In the free version of Kubio, we offer over 50 highly customizable blocks, ranging from essential elements like columns, headings, and paragraphs to more advanced features such as tabs, accordions, and galleries. Additionally, we provide numerous pre-designed sections, pages, and even complete websites. Furthermore, our editor is built on the new WordPress block editor, allowing seamless integration with other plugins that register blocks, making them accessible within the Kubio Editor as well.

We try to offer as many features as we can in the free version, but you have to keep in mind that the free version is designed for building basic websites that don’t need much customization. For more complex websites, we offer full customization power in the PRO version. There is an entire team working on Kubio and the PRO upgrades ensure that we’ll still be around for the years to come to maintain and improve the plugin.

Best regards

Hello @nekojonez,

Thank you so much for getting in touch with us! We truly appreciate your effort in bringing this issue to our attention. Our team will definitely look into it and see what we can do.

If you have any more questions or need further assistance, please feel free to ask. We’re here to help!

Wishing you a wonderful day ahead!

Hello @blackarno ,

Thank you for reaching out to us with your inquiry.

This is the expected behavior as Kubio is not intended to be used to edit the contents of your blog posts, as any changes you make to a single blog post will be applied to the blog post template, and thus the changes will be replicated across all blog posts of your website. For editing the contents of your blog posts we would kindly ask you to use the default WordPress editor.

Thank you for your understanding. I wish you a lovely day ahead!

Hello @theobelmas ,
?
Thank you for reaching out to us with your concern.
?
I apologize, however this issue does not stem from our product, but rather from the parallax effect not working on iPhone devices. To be able to see the images on mobile devices including iPhones you will have to disable the parallax effect. Below you will also find articles providing more details on the matter at hand:

https://caniuse.com/mdn-css_properties_background-attachment_fixed

https://developer.apple.com/forums/thread/99883

Be sure to let us know if you have any more questions concerning our product.

I wish you a lovely day ahead!

Hello @theobelmas,

Thank you for reaching out to us with your concern.

From what we’ve seen on your website it appears you have removed the Content block ( which is responsible for rendering the content of a page ). To fix this issue you can go in your WP Admin > Appearance > Templates > Page > Edit with Kubio. once there you will be able to re-add the content block above the image, and then remove the image and the content present below it. Below you will also find a video demonstrating how to follow the steps:

[video src="https://ttprivatenew.s3.amazonaws.com/pulse/extendstudio-cosmin/attachments/20991794/TinyTake15-02-2023-04-01-35.mp4" /]

Be sure to let us know if doing so resolved the issue for you.

We are looking forward to hearing from you!

Hello,

Thank you for getting back to us with more information on the issue. Could you please let us know if you are using any caching / optimization issues? Based on your description it may be the case that they are not removing the cache. In your reply please also include a link to your website.

We are looking forward to hearing from you.

Hello?@mygraphics,

Thank you for reaching out to us with your concern.

As a pro user of our product we would kindly ask you to get in touch with our support team via the contact form linked below for us to be able to further assist.
https://colibriwp.com/#support

We are looking forward to hearing from you.

Hello @thebrunorocha,

Firstly we would like to thank you for your interest in our product.

We understand it may not be convenient to have certain features that are only available in the pro version of a product. With this in mind we made sure that a number of components and features are free with our product to make sure our users can create great websites without necessarily having to purchase a subscription.

That being said, there is an entire team backing Colibri, and thus we had to also have features that would only be available for paid users of our service to be able to support our team and their work.

Thank you for your understanding. Be sure to let us know if you have any more questions concerning Colibri.

I wish you a lovely day ahead

Hello @benfrii,

Thank you for reaching out to us with your concern.

As a pro user of our product we would kindly ask you to get in touch with our support team via the contact form linked below for us to be able to further assist.
https://colibriwp.com/#support

We are looking forward to hearing from you.

Hello @atrzcinka,

We want to offer our sincerest apologies for any inconvenience created by the doubled billing. We have just refunded one of them.

As PHP 8.1 was recently released, we are still investigating the issues that can appear when upgrading from PHP 7 to 8.1. We will try to release an update to fix those incompatibilities as soon as possible. In the meantime, we recommend using PHP 7.4 as it is still supported.

Please let us know if you received the refund. Also, I would like to assure you that we do our best to answer all the support tickets as soon as possible, and solve the issues in less than one business day.

Thank you,
ExtendThemes Team

Hello @gokalex,

Thank you for reaching out to us with your concern.

This issue is generally caused by a website’s plugins Could you perform the following steps for me and let me know if they resolve the issue, please:
– disable all your plugins except Kubio/Kubio PRO in your WP Admin > Plugins
– clear your Cache memory.
– make sure our plugin is up to date

Once you’ve performed the steps above please try again and let me know if this resolved the issue. If it doesn’t fix the problem I would kindly ask you to provide us with a link to your website for us to be able to further assist.

We are looking forward to hearing from you.

Hello @mari123o,

We’d like to deeply apologize for the initial experience you’ve had with our product.

Could you please be so kind as to provide us with more details on the issues that occurred when you’ve used our product in order for us to better understand and be able to further assist?

We are looking forward to hearing from you.

Hello @oul21,

Thank you for reaching out to us with your concern.

Firstly we would like to apologize for the inconvenience caused by not being able to install Kubio.

Could you please be so kind as to provide us with more information as to why you were unable to install our product, and let us know if you encountered any errors when trying to install Kubio? In your reply please also include a link to your website. Once you get back to us with the requested details we will be able to get back to you and provide further assistance concerning the matter at hand.

We are looking forward to hearing from you.

Hello @razrushailo,

We would like to thank you for taking the time to provide us with your valuable feedback on the experience you’ve had so far with Kubio. Below you will find our responses to the three flaws you have mentioned.

1. We are constantly working on improving our product, and one methods of doing so is relying on our users’ valuable input, which allows us to build upon and further develop our product. It would be very helpful for us if you could provide us with more information on the performance bottlenecks you’ve encountered as we would like to see if there’s anything that can be done to resolve this.

2. We would kindly ask you to provide us with more information concerning the issue you’ve experienced for us to better understand and be able to further assist. We’d also like to note that you can use Kubio or the default WordPress editor on any of your website’s pages.

3. Could you please provide us with more details on what was missing for you when you’ve used Kubio?

Thank you for choosing our product and providing us with your honst feedback on the experience you’ve had so far with it. We are looking forward to hearing from you.

I wish you a lovely day ahead!