crisanbogdan

Hello @rromankk,

Thank you for providing us with your feedback on the experience you’ve had with our product.

Based on your description of the issues you’ve encountered it may be due to an incompatibility with another plugin, or some custom scripts or styles. Given that we are not allowed to provide support for the pro version of our product on the www.ads-software.com forum we would kindly ask you to get in touch with our support team using the link below for us to be able to further assist.
https://extendthemes.com/mesmerize/#support

We are looking forward to hearing from you.

Hello @thelapr,

Firstly, I want to apologize for the issues you’ve experienced with the PRO version of our theme.

According to WordPress forums, we can not provide support for the PRO version of our products here, however we are glad to help you with the page creation issues via our ticketing system, as we saw that you opened some tickets there.

About the theme switch you’ve mentioned via email, when you upgrade from the free version to PRO, it’s normal for the theme to get switched, as only one theme can be active at a specific time. When the PRO version of the theme is activated, the changes made in Customizer prior to upgrade should still remain active. If that’s not the case we can look into that as well.

Thank you for your understanding.

Hello @kaakawette77 ,

First of all I would like to thank you for reaching out to us with your query.

I apologize, however displaying a background video on mobile devices is not possible because, as stated in our product, mobile devices block background videos from playing on websites to limit data usage. For mobile devices you have the option to set an image a Video Poster in your Customizer and the image will be displayed only on mobile devices because there is no workaround to this limitation imposed by mobile devices.

Thank you for your understanding.

Hello @herace,

You can try deleting the colibri-page-builder folder from the ../wp-content/plugins/ path, or you can ask your web host to do it for you. You should regain access to your WP Admin Panel.

Please try to deactivate all your plugins, then reinstall/activate the Colibri Page Builder plugin. If the issue doesn’t show up again, you’ll know a different plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Be sure to let us know what the results are.

Hello @tcbtss,

Thank you for reaching out to us with your concerns. Below you will find our responses to them.

1. We would kindly ask you to add the code snippet below in your functions.php:

add_action( 'admin_init', function() {
    remove_filter( 'the_editor', 'kubio_maintainable_page_editor' );
    remove_filter( 'use_block_editor_for_post', 'kubio_choose_editor', 100 );
    remove_action( 'edit_form_after_title', 'kubio_maintainable_page_editor_blog', 100 );
} );

Below you will also find a video demonstrating how to add the code snippet in:
[video src="https://ttprivatenew.s3.amazonaws.com/pulse/extendstudio-cosmin/attachments/20018489/TinyTake11-08-2022-11-37-35.mp4" /]

The above snippet will allow you to use the Classic Editor, however we would kindly ask you to only use it on new pages/posts ( that haven’t been edited with Kubio ).

2. You should be able to edit text that was added using the Classic Editor in Kubio, however if you save any changes on a page using Kubio we would kindly ask you not to use the Classic Editor on the page in question moving forward, as doing so will break the page’s structure.

Thank you for your understanding. Be sure to let us know if you have any more questions.

Hello @herace,

Thank you for reaching out to us with your concern.

I apologize, however the error is not caused by Colibri as our product (be it the theme or plugin) is not mentioned in the error.

Thank you for your understanding. I wish you a lovely day ahead!

Hello @isaac90dvm,

Thank you for reaching out to us with your issue.

If you can still access your WP admin panel, then you can ignore that error. If you can’t, you will have to follow the steps below to regain access:

Highly important, please create a full website backup (files & database) before trying the following.

1. Go to C:\xampp\htdocs\wordpress\wp-content\plugins\ folder.
2. Rename the colibri-page-builder folder to colibri-page-builder-2. This will disable the plugin and you should now be able to access the WP admin panel. Please keep the plugin deactivated, activating it will cause the error to appear again.
4. Go to C:\xampp\htdocs\wordpress\wp-content\uploads\ folder.
5. Rename the colibri folder to colibri-2.
6. Repeat point 2, but rename colibri-page-builder-2 to colibri-page-builder. After that, activate the Colibri Page Builder plugin. This should regenerate the colibri folder mentioned at points 4 & 5.

Be sure to let us know if performing the steps above resolved the issue for you.

I wish you a lovely day ahead!

Hello @helmarg,

Thank you for getting back to us.

We’ve very happy to hear that the issue has now been resolved for you. It would very much be appreciated if you could leave us a positive review for Kubio considering the fact that your issue has been resolved in a timely manner.

Be sure to get in touch with us should you require any further assistance concerning our product.

I wish you a lovely day ahead!

Hello @helmarg,

Firstly we would like to thank you for reaching out to us with the issue at hand.

We would kindly ask you to go to wp-content/plugins/kubio/lib/src/Core/Background/BackgroundVideo.php on line 42 and modify $id =background-video, changing it into $id = 'background-video'. We will resolve the issue in the next update to our product, however for the time being we would kindly ask you to let us know if the provided steps resolved the issue for you.

We are looking forward to hearing from you.

Hello @satansalam,

Thank you for reaching out to us with your concern.

Based on your description of the issue it appears to be server related. We would kindly ask you to add the following lines of code in wp-config.php at the top of the file and let us know if it resolves the issue for you.

@ini_set( 'upload_max_size' , '120M' );
@ini_set( 'post_max_size', '120M');
@ini_set( 'max_execution_time', '600' );

We are looking forward to hearing from you.

Hello @giampierocicino,
Thank you for setting the video to unlisted for us.
We have checked the video, and the issue stems from the fact that you are trying to use Kubio to edit your blog post content ( as seen in https://youtu.be/-Qfkx1VeGow?t=177 ). When you are inside Kubio and you open a post, you are actually editing the post ( Single ) template, not the content, which means that the modifications will be applied across all blog posts of your website. As you can see in the video, the block before the paragraph with the “one two three […]” text is actually the post content block, that will displays a preview of the current post content ( or a placeholder in case the content is empty ) to give you an idea on how page will look.

The panel shown here: https://youtu.be/-Qfkx1VeGow?t=209 displays what entities were modified in the current session ( such as template, header, footer, sidebar, or page content ), and allows you to save specific entities. The post content will not be displayed in those, because in editor is displayed just a preview.

The content posts should be created and edited from inside the WordPress default editor ( WP Admin -> Posts – https://youtu.be/-Qfkx1VeGow?t=141 ). Here you have all the blocks provided by Kubio, but isolated from the template so you can safely make changes without worrying about what is part of the template and what is part of the post content.

Hello @giampierocicino,

Thank you for creating a video for us. Unfortunately said video is set to private, thus we are unable to view it. We would kindly ask you to switch it to either unlisted or public for us to be able to see the video and further assist.

Be sure to let us know once you’ve done so. We are looking forward to hearing from you.

Hello @giampierocicino,

Thank you for reaching out to us with your concern.

Based on your description of the issue you may have removed the Post Content block from the template, and directly added your content in its place.

With Kubio you can and should only edit the styling of your website’s blog posts as any modifications you make to a single post will be replicated across all posts of your website. This is because when you are editing a post in our builder you are actually editing the single post template, rather than a standalone blog post. We would kindly ask you to edit your blog posts’ content using the default editor from your WP Admin > Posts.

If you want to reset your single post template you can get its content from here:
https://github.com/extendthemes/elevate-fse-templates/blob/main/block-templates/single.html

Please see the video below that demonstrates how to achieve the desired result:

Be sure to let us know if you require any further assistance. We are looking forward to hearing from you.

Hello,

Thank you for reaching out to us with your concern.

Given that you are a pro user of our product we would kindly ask you to get in touch with us directly using the contact form below:
https://kubiobuilder.com/contact/

We are looking forward to hearing from you.

Hello,

Thank you for reaching out to us with your concern.

Given that you are a pro user of our product and have already contacted us via our support contact form we would like to move the conversation there to be able to provide you with proper resolution to your issue.

We are looking forward to hearing from you.