cristinnaiulia

Hello @ccluz,

Could you let us know if you’re using a cache plugin? If so, please try disabling it for a few moments, refreshing the page, and then reactivating it. Let us know if this resolves the issue or if you need further assistance.

Best regards,

Cristina

Hello @safety13,
It’s generally recommended to use .htaccess for better security rather than disabling it completely. If you’re experiencing issues, it might be worth troubleshooting the specific problem instead. You can check our .htaccess code guide here: htaccess code guide.
Could you share the links you’re trying to access and describe your specific scenario? That way, we might be able to help you achieve what you need without disabling .htaccess.
Let me know if that helps!
Best regards,
Cristina

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Hello @bigskydigitalweb,

Could you create a test page with the form while keeping the caching plugin active? This would allow us to see the exact issue. If you prefer not to make the page public, you can set it as private with a password and share the link and password with us via contact form. This way, we can better investigate and assist you.

Best regards,

Cristina

Hello @ccluz,

Thank you for reaching out. We have checked the page and everything seems to be displaying fine on our end. Could you please let us know which browser and screen resolution you are using when experiencing this issue?

This might help us identify the cause of the problem.

Looking forward to your response!

Best regards,

Cristina

Hello @bigskydigitalweb,

Thank you for your message.

It seems like the issue may be related to caching. To resolve this, we recommend excluding the page with the form from caching. This will ensure that the form functions properly on mobile devices.

If you need any further assistance, feel free to reach out!

Best regards,

Cristina

Thanks a lot for your kind words! We appreciate it!

Thanks a lot for your kind words! We appreciate it!

Hello @ilithio,

We’re sorry to hear you’re experiencing this issue. Unfortunately, we’re unable to provide support in the reviews section, but we’d love to help you as soon as possible! Please open a new support thread so we can properly review your issue and provide the necessary help.

Warm regards,

Cristina

Hello @drum90,

We tested on our end and were unable to replicate this behavior. It would be helpful if you could send us some screenshots of your form and button settings so we can investigate further. You can upload the images here using Imgur.

Warm regards,

Cristina

Hi @mahasvin,

Thanks for reaching out! To integrate WooCommerce, please install this plugin: Download Monitor Integration for WooCommerce

Once installed, you can follow the instructions here: WooCommerce and Download Monitor Integration Guide

Let us know if you need any further assistance!

Best regards,
Cristina

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.