cristinnaiulia

Hi @mahasvin,

Thanks for reaching out! To integrate WooCommerce, please install this plugin: Download Monitor Integration for WooCommerce

Once installed, you can follow the instructions here: WooCommerce and Download Monitor Integration Guide

Let us know if you need any further assistance!

Best regards,
Cristina

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Hello @blackeye0013,

We’ve updated the changelog now. Apologies for the inconvenience, and thanks for bringing it to our attention!

Warm regards,

Cristina

Hello @tigeraquarius,

This appears to be a bug. Thank you for bringing it to our attention. Our development team is aware of the issue and is already working on a fix. We apologize for the inconvenience.

Warm regards,

Cristina

Hello @parms, 

Thank you for letting us know everything is working fine! We appreciate the update. If you ever need any help in the future, feel free to reach out.

Warm regards,

Cristina

Hello @tigeraquarius,

Thanks for reaching out! To better understand the issue, could you provide more details about your setup? Can you share screenshots of your Modula gallery settings? You can upload them here via Imgur. This will help us investigate the issue more effectively.

Looking forward to your response!

Warm regards,

Cristina

Hello @sedarvp,
Could you upload screenshots of your form settings and the steps you’re taking before encountering the error? You can upload them here via Imgur. This will help us better understand the issue and provide a more accurate solution. Also, if possible, check your Site Health status (under Tools > Site Health) and let us know if there are any database-related issues.
Warm regards,
Cristina

Hello @john_6x6,

Thanks for reaching out to us!

As much as I would love to help you ASAP, your question is specific to the Pro plugin and we are not allowed to offer support on these forums for our premium version, as you can see in the guidelines here: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

Please send us an email using this form here and we will reply ASAP.

Warm regards,

Cristina,

Hi @tatami3lri,

We took a look at the link you provided, and it is possible to achieve what you are looking for with the pro version of our plugin.
For more details, please reach out to us via our contact form. We’re happy to assist you there, as we can’t provide support for premium versions on this forum, as you can see in the guidelines  here: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

We are looking forward to your email!

Warm regards,
Cristina.

Hello @geologynebula,

Thank you for reaching out to us!

We were not able to replicate this behavior on our end.

It might be an issue caused by a plugin or your theme.

I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/ . After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshooting mode and only activate Fancybox for WP and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Also ,could you send us screenshots of your settings, Fancybox and GTranslate? This will help us resolve your issue faster. You can upload them via our?contact form?if you are not comfortable uploading them here.

Please let me know how it goes and what you find!

All the best,

Cristina.

Hello @giorgosm,

We will take a look into this issue, and we appreciate you bringing it to our attention!

Warm regards,

Cristina

Hello @giorgosm,

Thank you for letting us know that it works! We’re happy to hear everything is functioning correctly now. We apologize for any inconvenience caused and appreciate your patience.

Warm regards,

Cristina

Hello @chambergeek,

You can disable the rotating animation and the 100% progress indicator by following this guide: How to Hide the Progress Bar and Loading Icon. This should allow your theme’s default button to function without those effects.

Let us know if you need further assistance!

Warm regards,

Cristina