cristinnaiulia

Hello @parms,

Just to better understand what might be happening, could you let us know which versions of your theme and also of Fluent Auth and Custom Login Page Customizer you’re using? That might help us troubleshoot more effectively. Thank you!

Best regards,
Cristina

Hello @abbv,

Thanks for letting me know! The uploaded images can be found in the wp_postmeta table. If you need any further assistance, feel free to contact us!

Warm regards,

Cristina.

Thank you for your feedback, we appreciate it!

We’re sorry for the issues you’ve encountered. Please get in touch with us through the?contact form, and someone from our support team will assist you ASAP.

Thanks a lot for your kind words! We appreciate it!

Hello @abbv,

Thank you for reaching out to us!

It might be an issue caused by a plugin or your theme.

I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/

After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshooting mode and only activate Photoblock and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Also, can you tell us the version of the plugin you are using?

Please let me know how it goes and what you find!

All the best,

Cristina.

Hello @sallymoos,

We have managed to reproduce the issue on our end. We have opened a ticket with the development team and will take a closer look into this. We apologize for any inconvenience caused and thank you for your patience.

Warm regards,

Cristina.

Hello @sallymoos,

We tested on our end and were unable to replicate this behavior. It would be helpful if you could send us some screenshots of the plugin settings so we can investigate further. You can upload the images here using Imgur.

Warm regards,

Cristina.

Hello @parms,

We tested it together with my colleague, but we didn’t encounter any issues. Could you please provide us with a list of the plugins you are using so we can rule out any compatibility issues?

Thank you and have a great day!

Best regards,

Cristina

We noticed that you already contacted us via our contact form and we will continue our conversation there. I will mark this thread as resolved

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Hello @wp-henne, 

Thank you for your message. We would like to ask if you have uploaded the template into the child theme folder and if you have updated the settings for the Default Template in Downloads > Settings > General > General Settings.

Download Monitor’s templates can be overridden from your theme by copying them to yourtheme/download-monitor/, or you can add your own new ones to the same folder. They are then referenced in the shortcodes.

More info here: https://download-monitor.com/kb/content-templates/

Best regards, 

Cristina

Thanks a lot for your kind words! We appreciate it!

Hello @ma3ry ,

Thank you for letting us know! We’re happy to hear that everything is working properly.

Have a great day!

Best regards,

Cristina

Hello @juantejeda,

Thank you for reaching out to us!

We were not able to replicate this behavior on our end.

It might be an issue caused by a plugin or your theme.

I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/ . After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshooting mode and only activate Passster and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

All the best,

Cristina.

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.