cristinnaiulia

Hello @ma3ry,

Thank you for reaching out! The title is set as the heading, and if the ‘Title’ field is not checked, the quote will not appear correctly. Please follow this steps: go to Dashboard > Testimonials > Views > Edit your View > Fields > make sure that the ‘Title’ field is checked > Save changes. Once you’ve made these changes, please check again and let us know if the issue persists.
Thank you, and we look forward to your confirmation!

Warmly,

Cristina

This topic will be marked as resolved as we have an open ticket on GitHub regarding this. Please keep in mind that the ‘resolved’ status is only for this support thread, not the issue on GitHub.

Hi @chad-warner ,

Thanks for your message! We’ve received your email and someone from the support team will take a look as soon as possible. I’ll mark this thread as resolved since we’ll continue the conversation there and get back to you shortly.

Thanks for your patience!

Warmly,

Cristina

Hello @raptor_00,

Could you try using the code from Git? Please let me know if you encounter any issues.

Thank you!

Hello @kay269,

The 403 error you’re seeing is expected behavior and aligns with the documentation you referenced. This status code is intended to protect the contents of the dlm_uploads folder, ensuring its security.

I’d like to ask if any changes have been made to your server configuration recently. For instance, one reason you might have been able to access files in the past is if your server was running on Nginx and the protective rule wasn’t included in the server’s configuration.

Please let us know if this might be the case or if you have additional details about your setup.

Warmly,

Cristina

Hello @raptor_00,

Thank you for your patience and understanding while we investigated the issue. Upon further review, we noticed that this file on your site is empty.

To resolve this, we have two solutions:

1. The first solution is to reinstall the plugin. To do this, log in to your WordPress Dashboard, go to Plugins, find Final Tiles Gallery, and click Delete. Be careful not to click “Uninstall” because this will erase your work. After that, search for Final Tiles Gallery in the Plugins section, install it again, and activate it.
2. ?The second solution is to add the missing file manually. Log in to your WordPress Dashboard, go to Plugins, then Plugin File Editor. Choose Final Tiles Grid Gallery Lite from the dropdown. Open the file at this path: scripts/jquery.finalTilesGallery.js. Copy the content from this link and paste it into the file. Then save your changes.

Let me know if you have any questions!

Best regards,

Cristina

Hi,

Just to clarify, Final Tiles Grid doesn’t require all plugins to be inactive to function properly. To help rule out any potential compatibility issues, we suggested using the troubleshooting plugin. Both my colleague and I have tested this on our end, and everything seems to be working perfectly without any errors.

If it’s not too much trouble, could you kindly share a list of the plugins you’re currently using, as well as the active theme on your site? This will help us run additional tests and pinpoint any potential causes.
We truly appreciate your cooperation and understanding as we work together to resolve this!

Warm regards,
Cristina.

Hi @raptor_00,
Thank you for the details!
I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.
Go to its troubleshooting mode and?only activate?Final Tiles Gallery and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.
Please let me know how it goes and what you find!
All the best,
Cristina

Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Hello?@sirrahikkala,
Thanks for reaching out to us!
I managed to replicate this behavior on my end.
I opened a ticket with our development team regarding this issue and it will be solved in a future update. You can follow the progress?here.
Apologies for the trouble and thanks for bringing this to our attention!
Warm regards,
Cristina.

Hi @grezes71,

Please update to the latest version (5.0.20), as the issue should be resolved. Keep in mind that the “Short Description” is only shown when using the “Box” template. If you’re using a different template, you can refer to this guide for detailed steps on how to display the short description: https://download-monitor.com/kb/how-to-display-the-short-description-on-your-downloads/.

If you have any questions or need further assistance, feel free to reach out to us.

Thanks, and have a great day!

Warm regards,

Cristina.

Hi @chad-warner,

Thank you for explaining!

It might be an issue caused by a plugin or your theme.

I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/

After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshooting mode and only activate RSVP and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

All the best,

Cristina

Hello?@benoitappaloosa,

We just received your mail. Someone from our support team will be in contact with you as soon as possible.

Apologies for any inconveniences this may have caused

Warm regards,

Cristina.

Hello @benoitappaloosa,

We sincerely apologize once again, but unfortunately, we did not receive your previous message. The issue on our end has now been resolved, and the emails should be working properly. Would you mind trying again using this form?

Thank you for your patience and understanding.

Warm regards,

Cristina.

Hello @chad-warner,
I’ve tested the latest version (RSVP 2.7.14) and haven’t encountered any issues. Could you please let me know which version of our plugin and theme you’re using? Also, are you experiencing any errors when uploading to the media library? You can check for errors by pressing?F12?key on your keyboard, opening the?Developer Tools, and navigating to the?Console?tab. You can upload images to the forum via?Imgur.
Looking forward to your response!
Warm regards,
Cristina.