cristinnaiulia
Forum Replies Created
-
Forum: Plugins
In reply to: [Strong Testimonials] Unable to Edit Stars – Click Edit and stars disappearHello @chihi108,
Sorry for the inconvenience! Rest assured, we are actively working to resolve this issue and will keep you updated as soon as it’s fixed. Thank you for your patience and understanding.
Warm regards,
Cristina.
Forum: Plugins
In reply to: [Strong Testimonials] Testimonials is no longer displayed on productsMarking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
Forum: Plugins
In reply to: [Strong Testimonials] Error 404, no svg filesThis topic will be marked as resolved as we have an open ticket on GitHub regarding this. Please keep in mind that the ‘resolved’ status is only for this support thread, not the issue on GitHub.
Forum: Plugins
In reply to: [Download Monitor] Paths and Permalink IssuesMarking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
Forum: Plugins
In reply to: [Download Monitor] I did not receive an email notification from paid supportHi @benoitappaloosa,
Sorry for the inconvenience! It looks like we haven’t received any information from you yet.
To help you as quickly as possible, please contact us through our contact form. Unfortunately, we can’t provide support for the premium version on this forum, as mentioned in the guidelines here: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products
Looking forward to your email so we can sort this out for you!
Warm regards,
Cristina.
Forum: Plugins
In reply to: [Download Monitor] Question about listing all download links generatedMarking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
Forum: Plugins
In reply to: [Download Monitor] short_description fieldHello @grezes71,
Thanks for reaching out to us!
I managed to replicate this behavior on my end.
I opened a ticket with our development team regarding this issue and it will be solved in a future update. You can follow the progress here.
Apologies for the trouble and thanks for bringing this to our attention!
Warm regards,
Cristina.
I’m sorry for the inconvenience this caused you, I tried to reproduce the issue you reported, but did not manage to do this. Could you give us any other information that could help us to pursue this? Thank you!
Hello! I tried to replicate your problem on my end but it seems to work fine. Can you look in your error log to see if there are other errors besides the one with the db? Also, can you give me a list with your installed plugins to see if there is an incompatibility problem? Thank you!