croixhaug

Great ?? Just let us know if you run into any other issues!

Hi @nahumfrancis thanks for providing the link. Do you happen to have any security plugins enabled on your site? I’m guessing there’s something globally disabling iframes, and you may need to approve SSA’s iframe (or iframes for same-site content).

If you have a security plugin, please try disabling it for a minute just to see if that fixes the problem so we can rule it out.

If you’re not sure which one it might be, please paste a list of the plugins you have active on your site.

Thanks,
Nathan

Hello again, after reading some of the official Google documentation, one of the recommendations if for our scheduler to list “noindex,nofollow” instead of just “noindex”. There seems to be some confusion around this in various forums, but I’ll make sure we add the “nofollow” tag as well in our upcoming release of SSA later this week. Please update to the latest version when you see it available in your dashboard ??

Thanks,
Nathan

Hi there, thanks for getting in touch. Can you share a list of other plugins running on your site? You can also email them to [email protected] if you prefer.

I ask because WordPress should make every API request (/wp-json/*) noindex automatically. It looks like WordPress made this change about 5 years ago: https://core.trac.www.ads-software.com/ticket/36390#comment:10

If you have any plugins modifying security, HTTP headers, REST API, SEO, etc. then I’d try disabling them temporarily just to see if it’s still indexed.

We don’t intentionally add any indexing of our scheduler URLs in our code.

In the meantime, I’ll also look to see if we can replicate this issue on any of our test sites with Google Search Console.

Thanks,
Nathan

Hi @jetxpert ?? for your first question, we have demos of different layouts at https://simplyscheduleappointments.com/demos/

For your other questions, please reach out to us on our website and we’ll be happy to help

Thanks,
Nathan

Hi there, thanks for getting in touch. Unfortunately the plugin doesn’t work that way, and it would be difficult to modify the plugin to work that way on all devices.

My best suggestion might be to just use an outline on the highlighted area, or a low opacity white color to make it look highlighted/brighter than the background, but I know that’s not quite what your client is looking for.

Please let us know if you have any questions! Thanks,
Nathan

Hi @mike8040 are you using WordPress 5.7? We will be releasing an update this week to address an incompatibility, although I believe it is just a warning message rather than a fatal error. In case the issue on your site is different, could you please post the error messages you’re seeing on screen?

Thanks,
Nathan

Hi @roshankhan can you try submitting your question through the plugin itself under the Support tab? Please check the option to submit your settings as well so we can take a closer look at what the issue might be.

I’m signing off for the night, but someone will be back on in the morning and we’ll look into what the issue might be. We’ll be sure you get a response tomorrow

Thanks,
Nathan

Hi @zarahairston it looks like that message might be coming from a security plugin (and that same plugin might be blocking the API request needed to load SSA in the admin).

Can you try temporarily deactivating any security plugins you have installed to confirm that suspicion? Most security plugins have an option to allow/whitelist certain URL paths so the security plugin doesn’t interfere, if so, please specify
any URLs under
/wp-json/ssa/*

If you can share which security plugin you’re using, we’re happy to look at adding official support for SSA as well.

If you want to share any further details about your install, please email us at [email protected]

Thanks,
Nathan

Great! Thanks for confirming @nicmuc1 and @websanityofficial – just let us know if you run into anything else and we’ll be happy to help ??

Hi @wicho696 – are you using our integration with Gravity Forms or Formidable Forms? I’m not seeing a support ticket from you in our system.

If you’re using our forms integration, SSA reserves that time slot so you have time to complete the form. For example, if you had a 3 page Gravity Form with lots of fields, you may select a time with the SSA Appointment field, but we want to reserve that time so nobody takes it while you’re filling out the rest of the form. We hold that time for 60 minutes, and then it’s released so it’s available again. This prevents double-bookings or potentially filling out the form too slowly and losing your selected time.

I’m guessing that’s what you mean by “ghost appointment”, I think you’ll see it becomes available again after an hour. Sorry this behavior was confusing and unexpected.

If you’re not using our forms integration, please get in touch with our support and we’ll work to resolve it right away.

Thanks,
Nathan

Hi @gdacquis sorry for any confusion, you’re correct that it’s one of the pro features. We have a list of the differences here: https://wpdrawattention.com/document/free-vs-pro/

Please contact us at [email protected] with any follow-up questions, as we’re only allowed to use these public forums to support the free version.

Thanks,
Nathan

Hi @jetxpert I believe so, but our team will be fully testing PHP8 support this month and resolving any potential issues we run into. If you find any PHP8 issues, please let us know here or by emailing us [email protected]

Thanks,
Nathan

Hi @benqwerty can you please update to SSA v 1.4.4.7 (just released) when you get a chance and let us know if that improves the experience on screen readers?

Thanks!
Nathan

Hi @scottphelps we added some extra code to Draw Attention v1.9.15 which lets you customize the no follow attribute with some extra code. Please update to v.1.9.15 and add this code to your functions.php file:

add_filter( 'da_render_hotspots', 'da_set_urls_to_nofollow', 10, 2 );
function da_set_urls_to_nofollow( $hotspots, $image_id ) {
	foreach ($hotspots as &$hotspot) {
		if ( empty( $hotspot['rel'] ) ) {
			$hotspot['rel'] = '';
		}
		$hotspot['rel'] .= ' nofollow';
		$hotspot['rel'] = trim( $hotspot['rel'] );
	}
	
	return $hotspots;
}

If you email our pro support at [email protected], we can share this code as an add-on plugin you can install too if you prefer not to modify your functions.php file.

Thanks,
Nathan